Two solutions were identified: a complete switch to telemedicine elements and risk management implementation in the primary design.
The main challenges and tasks identified were related to issues with a) technology for therapists and participants; b) the ability of therapists and participants to handle the technique and media-mediated interventions; c) reservations and concerns about the technique among therapists and participants; and d) safety and data protection in dealing with technology.
Plan 1: Complete switch to telemedicine
The literature and discussions with experts showed that live, synchronous, online interventions were feasible, appeared to be effective and safe, were well received by participants and therapists, and seemed to enable human encounters. Still, experiences in chronically ill elderly individuals with a high risk of falling are limited. The advantage of telemedicine is independence from locally varying developments during the pandemic and respective varying regulations.
To ensure high quality, safety, feasibility, and adaptation to the abilities of the elderly, a variety of challenges and tasks as well as possible solutions were identified and are summarized in Table 1. They have implications for study design, study sites, and study organization in addition to general trial adaptions (e.g. visits) as recommended by EMA7 (Table 2).
Table 1
Tasks, Challenges, Solutions and Steps for a Complete Switch to Telemedicine in the ENTAIER-Trial
Issue | Task, Challenge | Solution, Steps |
Technology for therapists | Older people have limitations in seeing, hearing, and processing information, and special requirements are necessary for the technical equipment used by therapists. | - High resolution streaming camera. - Good illumination in the therapist’s room, with 6–8 light sources (softboxes) and no shadows. - Bluetooth headset. - Sufficient space so the therapist can step back far enough and still be seen from head to toe without distractions in the room; room wide and deep enough so sidewalls are not visible. - Clothing that allows the movements to be seen in high-contrast and does not match the room colour; no distraction due to other items (e.g. plants). - Additional screens that allow the therapist to clearly see the patients. - Support by a second person at least in the first 3–5 hours. - Due to investment in equipment and training, possibly only 3–4 therapists per arm, central facilities used by several individuals, or rental of appropriately equipped rooms. |
Technology for patients | Older people are only partly equipped with smart electronic devices with video capabilities suitable for video-conferencing (e.g. computer, laptop, or tablet with microphone, speakers, and webcam). | - Recommend support and supply of technical equipment from relatives (e.g. children or grandchildren), neighbours, or friends. - Rental tablets for participants who do not have a smart electronic device. - Pre-setting the tablet. |
Elderly individuals may not have access to reliable internet or Wi-Fi. | - Rental tablet equipped with a SIM card that allows internet access. - Adaption of inclusion criteria. |
Handling the technique & method - therapists | Little telemedical experience. | - Training therapists for one day with the target population and with the therapist as a test patient to have his or her own experience. - Therapists should know each other and regularly communicate. |
The focus of teaching shifting from primarily visual to primarily verbal instructions. | - Therapists need to be able to teach with a verbal rather than a purely visual teaching style. |
Digital perception of the patient and his or her strengths, limitations, risks, personality is impaired compared to in-person meetings. | - Prior digital consultation of each patient or consultation during the first 1–3 group sessions. - Additional screens (see above). |
Handling the technique - participants | Little experience and competence with internet, video-conferences, mobile devices, or desktop computer. | - Train children, grandchildren, or neighbours to assist and support participants with the use of internet, video-conferences, and computers. - Easy-to-use and intuitive online meeting tool. - Good instruction given to participants at the study centre verbally, written, and step-by-step. - Telephone support. |
The interventions are complex and new for participants; the exercises and instructions in the video-conference may not be as easy to understand as in an in-person meeting; individual adaptation may not be as precise; the written manual and audio-visual instructions initially supplied to the participants may be too demanding, especially in the beginning. | - Start slow. Easy instructions. Ask questions for understanding. Record every group session (the therapist), and provide the video for one week or until the next lesson (in addition to the written manual and the audio-visual instructions given to the participants). |
Reservations about the technique by therapists | Emotional reservations, concerns regarding human encounters, and spiritual aspects. | - Specifically addressing the topic and related sub-aspects, exchanging among therapists and the trial team, lectures by experts trusted as authorities, and training. - Research question for qualitative sub-study and focus group. |
Negative attitude towards the medium may induce nocebo effects. | - Therapists must have a positive attitude towards the medium. - Instructions for positive communication through a communication coach. Put participants at ease when they feel insecure about technology or some technical problems arise. Create a pleasant atmosphere. |
Disappointment of therapists who cannot participate. | - Discussions with therapists who are already included, explaining the current situation of the COVID-19 pandemic. |
Reservations about the technique by participants | Emotional reservations and human aspects. | - Assisted test video call with familiar persons (e.g. grandchild or child) during the baseline visit to the study centre. - Explanation of the possibility to stay connected with close ones during lock-down, quarantine, etc. - Communication suggestion for therapists to approach the patient, create a pleasant atmosphere, convey empathy, paraphrase questions, summarise the response, ask about participants‘ feelings and experiences with video-conferences, and ask for feedback. |
Safety of participants | Participants are at risk of falling and possibly fragile; multitasking is difficult for them. | - Safe space (size, no trip hazards, and stable chair) and checklist for safety aspects. - Instructing children, grandchildren, neighbours, or friends to assist, train, and supervise in the first three hours. - Clear view of the participants (technical equipment) and clear instructions by therapists (verbal teaching style). - Therapists need to estimate the ability of participants and the group to multitask and, if necessary, rearrange the training so that participants initially only watch the exercise and subsequently perform the exercise without looking at the screen. Train therapists for this situation. |
Sufficient space | - Adapt the inclusion criteria for sufficient space. - Individual adaption of exercises. - Start each class by checking the room for trip hazards. |
Are videos and manuals still suitable (e.g. for security)? | - Check the necessity for additional videos and instructions and of recording therapist instructions. |
Data safety | During the video-conferences, other participants and the therapists can see patients and the private room of the patients (and record it if this is intended). Data protection or safety issues of the provider. | - Inform the participants to arrange their clothing and the section in the apartment seen in the conference, accordingly. - Promote privacy and confidentiality. - Investigate the data protection or safety issues of the provider. Consult a data protection officer. |
Table 2
Additional Tasks for the Study Team
Issue | Necessity, Challenge | Solution, Task |
Study design | Additional questions regarding - Feasibility (technology). - Practicability (users). - Satisfaction and acceptance (users). - Barriers (users and technology). - Interaction of patients and therapists. - Suitability of and improvement in the medium for therapists. - Technology and aspects of humanity and confidence. - The degree to which the therapist and participants connect during the exercises or are restrained by the technique. | - Adaptions in trial protocol and patient information. - Additional questions (quantitative analysis). - Possible change in the primary objective. - Qualitative substudy. - Focus group. - Potential filming of a subgroup for analysis. - Informed consent of the subgroup. - Adaptions in the statistical analysis. |
Study centres | - Increased participant need for information. - Little experience with media. | - Detailed information for participants, necessitating more time; repeat of information when distributing the study book. - Discussion of hurdles, fears, and barriers; if necessary, acquaintance with the media (e.g. test video call with a family member or friend during the baseline visit). - Technical instructions (must be repeated); for some participants, telephone support before the first group session. - Loan tablet, if necessary. - Instruction of assistance at home. |
Study organisation | - Study organisation, coordination, and management: Planning, organisation or all items, communication with all parties, adaptation of all trial documents, questionnaires, protocols, guidance, ethical approval, discussion with sponsor, adaptation according to EMA recommendations.7 |
Estimation and recommendation by public and patient representatives
One of the public and patient representatives supported the necessity of a complete switch to telemedicine. Two others strongly recommended against it, although they saw the necessity to identify alternatives in view of COVID-19; they reported increasing signs of introversion, concern, and anger among elderly individuals. They criticized that the authorities and media would spread fear among elderly individuals and inform them that only contact avoidance would protect them. In addition, elderly individuals had not been consulted for their opinions and needs regarding the measures implemented for their protection. Increasing isolation would imply “social death”. The sole option, becoming house-ridden and having television or other digital activities as the main activites, increases the risk of social isolation and physical and emotional inactivity, and this tendency could be enhanced by another telemedicine tool. The patient representatives regarded direct human encounters as essential for life and internal strength of a person. Therefore, they recommended in-person meetings and information, including hygiene concepts, which should be evidence-based and not fear-driven, for the participants. This strategy should enable the elderly to participate in society and life again.
Plan 2: Telemedicine as risk management – the decision for the ENTAIER trial
We discussed plan 1 within the study organizing team and reassessed the situation of COVID-19 in Germany; a total switch to telemedicine enables group exercise, provides motivation for exercise, and maintains human encounters to minimize feelings of isolation without the risk of infection and without the necessity to wear masks. However, there was agreement that regarding efficacy, safety, and human encounters, physical meetings for exercise are clearly preferable. Exercises are better to perceive, understand, and follow when there is in-person instruction and interaction compared to instructions seen only in a small digital screen and exercises can be better adapted to an individual’s strengths and weaknesses in-person. Physical meetings improve human connection and, therefore, motivation to practise exercise. Furthermore, the effort to attend physical meetings with public or private transport may be an additional activating factor, and absolute infection prevention is only achievable with long-term isolation, which may not be in the patient’s best interest, as pointed out by patient representatives. Thus, the goal is to avoid increasing the normal risk when participating in social activities following the recommended precautions.
At the time of the evaluation, the COVID-19 situation in Germany had greatly improved and stabilized and seemed to be well handled by the German population and its political and medical authorities. Consequently, the lock-down was reduced, and physical meetings were allowed when hygiene precautions and physical distancing were followed. Thus, physical meetings were less risky, and people increasingly demanded to return to their normal lives, and elderly individuals wanted to participate in social activities. The acceptance of and expected compliance with only telemedical intervention were expected to decrease. Therefore, we reconsidered the situation and decided to proceed with a second plan, conducting the trial as before but with the implementation of protective measures and risk management:
Protective measures to reduce the transmission of infection follow the regulations and advice of national and local governments, health authorities, institutions, and relevant guidelines (e.g. social distancing, masks, hygiene, and home isolation after contact with individuals infected with SARS-CoV-2 or when symptoms are present). The risk management strategy evolved from the above listed solutions but was simplified as necessary, considering that the majority of session and, particularly the introductory group sessions, will be held in-person. If, due to the pandemic, meetings are not possible, group classes will switch to telemedicine. Participants, particularly those who are unfamiliar with computers, tablets, or internet-based video-conferencing, will be encouraged to seek support from family members or friends (e.g. test video calls to friends or family) or will be supported by study personnel in advance to familiarize them with the technology and to reduce stress if and when the use of technology is necessary. Participants who participate in Tai Chi or EYT group sessions and can not have their own computer or tablet can borrow a tablet from the trial site free of charge.
An user-friendly internet communication system (e.g. whereby.com or Jitsi Meet), which does not require registration or the entry of any personal data of the participants, will be provided for the groups. Participants will be provided step-by-step written guidance. In case social distancing on a national or regional level will be necessary, group classes can be switched to telemedicine courses (live, synchronous, internet-based video-conferencing or, if not possible despite all efforts, with instructions via telephone) led by the corresponding Tai Chi teacher or EYT therapist. Participants will then be familiar with the exercises, training, and therapist and, therefore, can switch to telemedicine classes more easily. In addition, the therapists will have met the participants, have assessed their strengths and weaknesses, and can guide and tailor the exercises to the participants. In case social distancing on an individual level will be necessary (e.g. quarantine or individual concern), patients across the trial sites will be offered participation in group sessions of their assigned intervention using telemedicine. These sessions will be taught by a therapist with additional expertise in telemedicine and with the appropriate technical infrastructure. It will be documented whether the session was conducted face-to-face, as a video-conference, with verbal telephone instruction only, or not at all. The informed consent form is supplemented with an explanation of the telemedicine risk adjustment. Therapists are instructed on general and technical details of telemedicine, including positive verbal communication to avoid a nocebo effect; they are offered support with information and training. The study sites are informed about the procedure and how to inform and support participants, as well.
If study site visits will temporarily not be possible due to COVID-19, the assessments will be performed via telephone and mail. The Berg Balance Scale and the Montreal Cognitive Assessment will then either be postponed or performed using telemedicine if the patient is accompanied by a person to assist them and to assure their safety.
This risk adjustment was appreciated by patient representatives and approved by the local ethical committee in Freiburg and have been obtained for the other sites. All methods and procedures were and are carried out in accordance with relevant guidelines and regulations. 9
Statistical considerations
As a result of the necessary risk management implementation due to the pandemic, it may happen that patients will not attend face-to-face group classes as originally planned but will attend internet-based video-conferences, receive instructions via telephone, or will receive no teaching at all. The primary analysis of the trial is planned to be performed in all randomised patients regardless of the intensity or type of Tai Chi and EYT teaching which addresses the so-called treatment policy estimand according to the recent ICH E9(R1) guideline.36 Consequently, the effect of the mixture of these interventions will be estimated. The size of the expected effect of this mixture compared to the effect of the originally planned face-to-face group classes can only be speculated, but presumably, it will be somewhat smaller. To assess the impact of the restrictions enforced due to the COVID-19 pandemic on the estimated treatment effects, various additional sensitivity analyses are planned. The intensity of the training in each randomised group will be described by the number and type of executed training sessions compared to the planned number of training sessions. Sensitivity analyses will be performed, restricting the population to patients who attended at least 80% of the originally planned face-to-face training sessions. Additional analyses will be used to describe the effects of changing the type of teaching on the risk of falls.
The aim of the ENTAIER trial is to estimate the effects of Tai Chi and EYT training on the risk of falling over six months without the influence of the COVID-19 pandemic. Therefore, a treatment effect that is not confounded by pandemic-related disruptions should ideally be addressed. In the context of the ICH E9(R1) guideline,36 the pandemic will be regarded as an intercurrent event, and a scenario in which the intercurrent event would not occur will be assumed (i.e. addressing the hypothetical estimand). A sensitivity analysis estimating a hypothetical estimand will be performed by disregarding data after face-to-face group classes due to pandemic-related restrictions for an individual patient are stopped. Further sensitivity analyses are conceivable and will be described at a later point in time in the statistical analysis plan, as the duration of the pandemic and its implication on the course of the study are not currently known. EMA’s points to consider on the implications of COVID-19 in the methodological aspects of ongoing clinical trials will be considered.7