HCAHPS Composites
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Communication with Nurses
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1
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During this hospital stay, how often did nurses treat you with courtesy and respect?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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0.95
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0.92
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1
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2
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During this hospital stay, how often did nurses listen carefully to you?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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1
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1
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3
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During this hospital stay, how often did nurses explain things in a way you could understand?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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1
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1
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Communication with Doctors
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5
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During this hospital stay, how often did doctors treat you with courtesy and respect?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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1
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1
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6
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During this hospital stay, how often did doctors listen carefully to you?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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1
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1
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7
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During this hospital stay, how often did doctors explain things in a way you could understand?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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1
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1
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Responsiveness of Hospital Staff
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4
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During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
(1 Never, 2 Sometimes, 3 Usually, 4 Always, 9 I never pressed the call button)
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0.95
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1
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1
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10
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During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan?
(1 Yes, 2 No →If No, Go to Question 12)
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-
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1
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1
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11
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How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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0.95
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0.92
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0.92
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Communication about Medicines
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12
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During this hospital stay, were you given any medicine that you had not taken before?
(1 Yes, 2 No →If No, Go to Question 15)
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-
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0.83
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0.92
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13
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Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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0.92
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0.92
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14
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Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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0.92
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0.92
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Discharge Information
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15
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After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility?
(1 Own home, 2 Someone else’s home, 3 Another health facility → If Another, Go to Question 18)
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-
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1
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1
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16
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During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?
(1 Yes, 2 No)
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1
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1
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1
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17
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During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?
(1 Yes, 2 No)
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1
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1
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1
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Care Transition
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20
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During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my health care needs would be when I left.
(1 Strongly disagree, 2 Disagree, 3 Agree, 4 Strongly agree)
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1
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0.92
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1
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21
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When I left the hospital, I had a good understanding of the things I was responsible for in managing my health.
(1 Strongly disagree, 2 Disagree, 3 Agree, 4 Strongly agree)
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1
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0.92
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1
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22
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When I left the hospital, I clearly understood the purpose for taking each of my medications.
(1 Strongly disagree, 2 Disagree, 3 Agree, 4 Strongly agree, 5 I was not given any medication when I left the hospital)
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1
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1
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1
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HAHPS Individual Items
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Cleanliness of Hospital Environment
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8
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During this hospital stay, how often were your room and bathroom kept clean?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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1
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0.92
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1
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Quietness of Hospital Environment
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9
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During this hospital stay, how often was the area around your room quiet at night?
(1 Never, 2 Sometimes, 3 Usually, 4 Always)
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0.95
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0.92
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0.92
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HCAHPS Global Items
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Hospital Rating
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18
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Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?
(0 0 Worst hospital possible, 1 1, 2 2, 3 3, 4 4, 5 5, 6 6, 7 7, 8 8, 9 9, 10 10 Best hospital possible)
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1
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0.92
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1
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Recommend the Hospital
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19
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Would you recommend this hospital to your friends and family?
(1 Definitely no, 2 Probably no, 3 Probably yes, 4 Definitely yes)
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1
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1
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1
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Personal characteristics
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23
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During this hospital stay, were you admitted to this hospital through the Emergency Room?
(1 Yes, 2 No)
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-
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0.82
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0.92
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24
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In general, how would you rate your overall health?
(1 Excellent, 2 Very good, 3 Good, 4 Fair, 5 Poor)
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-
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1
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1
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25
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In general, how would you rate your overall mental or emotional health?
(1 Excellent, 2 Very good, 3 Good, 4 Fair, 5 Poor)
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-
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1
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1
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26
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What is the highest grade or level of school that you have completed?
(1 Until compulsory education
2 High school graduate or a high school diploma
3 Some college or 2-year degree
4 vocational college graduate
5 More than 4-year college degree
6 Graduate degree
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-
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0.75
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0.75
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S-CVI/Ave or S-FVI/Ave
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0.99
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0.95
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0.97
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