Four interviews were conducted with racialized service providers, and four interviews were conducted with racialized service users. In total, five themes were generated. The first theme was that whiteness in HR spaces can pose a barrier for racialized PWUD. The second theme pertained to diversifying HR workers as a step toward overcoming distrust. Thirdly, virtual and in-person drop-in spaces specific to BIPOC are facilitators to accessing HR. A fourth theme pertained toa lack of representation in HR-related promotional and educational campaigns. Finally, the fifth theme refers to the role of policing in HR.
Whiteness of Harm Reduction as a Barrier to Accessing Services
Mostparticipants spoke of how HR spaces tended to be accessedprimarily by white service users, with a noticeable absence of racialized communities. Several participants shared that drug use was a sensitive issue within their culture, where there is a lot of “shame” surrounding addiction, mental illness, and HR services. For these reasons, one participant commented, racialized PWUD often “don’t even bother seeking those services out. And then when they do seek them out, if they’re […] all white, it can be discouraging”(P2, service user).
In addition, participants commented that HR organizations are predominantly led and staffed by white people.One service provider shared that at all levels, upper management within HR was overwhelmingly white, commenting that:
It’s a very much white-dominated space. From the director of the [provincial network], to people coordinating and doing the engagement work, they’re not representative of the diversity in this province.(P6, service provider)
Many added that the lack of diversity in upper management can make racialized HR staff feel unwelcome, with one service provider sharing that they had encountered resistance when trying to introduce a BIPOC-specific day at their organization:
It sent a very clear message that […] ‘this is my space, and I am offering you a little moment here, so take it as it comes.’(P7, service provider)
Another participant expressed frustration that programming for racialized people is encouraged only under very specific circumstances, like Black History Month. As a result, racialized HR workers often feel tokenized within the HR movement, as their suggestions and needs are frequently dismissed:
I'm often tokenized:‘Can you come in and talk about the Black experience?’[…] While they say it's a non-judgmental environment, it still is, because it's very exclusionary, it's still very much a white space. And it's only necessary for Black workers to come in if it's, you know, Black History Month and we need to do an Indigenous, Black, and South Asian training module. […] When they're responsible for doing one culturally specific training, that's when they know us, but any other time, HR doesn't know Black workers, period.(P6, service provider)
In addition to a lack of diversity and the tokenizing, participants also described how whiteness manifested as overt and explicit racism in HR spaces through the use of hateful language and stereotyping by white service users.One participant recounted how theyoften heard people using “racist slurs like [the N-word]” (P4, service user).
The lack of diversity among service users and providers, compounded by overt racism, clearly deterred racialized people from entering HR spaces. One service provider spoke to the catch-22 of trying to provide life saving services in a racist environment, and the impossibility of diversifying to better meet the needs of racialized PWUD:
I'm very protective of what spaces I’m bringing folks into, especially when I’m saying, ‘Hey come with your lived experience, we need you,’ but then the space isn't safe for them. It’s not even safe for me! P7 (service provider)
Participants consistently reported that HR spaces were, in general, inhospitable, and even harmful to them as racialized people. Participants spoke of a longing for spaces that were familiar, welcoming, and met their needs.
Diversifying HR Workers as Step Toward Overcoming Distrust
All participantsemphasized that racialized service users have unique needs that are best addressed by racialized staff. They highlighted the urgent need for HR organizations to hire more racialized peer support workers, particularly given the mistrust that historically excluded communities might harbour for public institutions. For instance, one participant pointed out that there was a tenuous relationship betweentheir community and HR:
When we look at the Black community, I can’t name one institution we trust, and it’s based on our experiences. Not because we're coming with this prejudice and bias and not giving it a chance—we gave it a chance, we tried accessing a service there, and look what happened. (P7, service provider)
In addition to distrust toward institutions, broadly speaking, participants mentioned that they had difficulty connecting with service providerswho couldn’t relate to the way stigma and “familial shame” operated in their own backgrounds.
Whereas there might not be as crazy of a stigma in a North American culture, in [my] culture, or a very religious culture, it’s like the end of the world […] and it’s hard to express that to a Westerner.(P3, service user)
Given the extent of mistrust and disconnect, some participants felt that organizations would benefit from having racialized HR workers who could “be unique in our approaches” and help “establish trust, especially in a community that doesn't feel supported by social services.” Participants felt that racialized staff may be able to provide more culturally sensitive support in a wider range of languages. One participant recountedan instance when seeing a caregiverfrom a similar cultural background had been particularly therapeutic for them:
I required the least amount of […] therapy and other resources, specifically because I could just talk to her about things that she would get. […] Visiting her took the place of other support services that I required, because she just did such an effective job of making me feel cared [for].(P2, service user)
Participants felt that increasing the diversity of HR staff, such that service users could see themselves reflected in the organization, was an important step to address racism in HR spaces. They also described carving out BIPOC-specific service user spaces as a necessary measure.
BIPOC-Specific Spaces (Virtual and Drop-In) Are Facilitators to HR
Many of the participants shared numerous reasons that physical and digital drop-in spaces for BIPOC were essential to uphold the needs and safety of racialized PWUD. On one hand, drop-in spaces exclusive to BIPOC could helpto protect and keep track of transient, at-risk community members, who may otherwise be difficult to reach:
We have a lot of murders of Indigenous women and stuff like that that need to be solved […]. I think what those spaces do is give us a way to keep tabs on those at-risk communities. And we get a sense of who they are as individuals, a little bit more, so that we can keep better check on them. (P1, service user)
Moreover, drop-in spaces exclusive to racialized people could help service users find social support within their communities, by hearing and learning from those who may have a similar cultural background. Participants highlighted the value in connecting people with a common heritage and shared experiences, as it was inspiring and reaffirming to see how other racialized people were navigating the hurdles in their own lives. For instance, one participant shared that drop-in spaces exclusive to racialized people could help promote “person of colour solidarity” and offer critical “perspective, which was a huge part of the recovery”(P2, service user).
Some participants noted that the physical location of HR spaces could serve as an additional barrier to accessibility, as in-person drop-in sessions might be held in venues that are physically, mentally, or emotionally inaccessible for some people. One participant highlighted that their own HR team had introduced online drop-in spaces exclusively for racialized youth during the COVID-19 pandemic, to “connect with folks where they are” (P5, service provider). They went on to say that a“drop-in online could be a space where people are able to show themselves and be themselves, where they don't have to put on a play for other people.”
Lack of Representation in HR Related Promotional and Educational Campaigns
There was consensus that HR organizations rarely display diverse faces or perspectives on their promotional materials. Newcomer participants remarked that advertising is not always placed in locations frequently accessed by immigrant populations. To increase outreach, some participants recommended advertising in places frequented by diverse communities; suggestions included the “Mandarin Hour on radio” or the “Indian grocery store.”One participant felt that translating promotional materials would help, as“being able to communicate effectively in a multitude of languages is really important, because we want to eliminate that communication barrier”(P1, service user).
Most participants commented that promotional campaigns can play a significant role in reaching diverse populations. They shared that racialized PWUD might encounter challenges when discussing drug use and HR with their families, largely due to cultural stigma and unfavourable perceptions of substance use and mental illness. In this familial context, participants felt that cultural, racial, and socioeconomic diversity were especially keywhen advertising HR:
It’s important to have that cultural diversity, so people see that [drug use] can hit anybody and see how non-discriminatory it really is. (P1, service user)
One participant noted that diverse representation in promotional campaigns could help overcome cultural stigma and assist racialized PWUD in seeking support from their own families and broader communities:
The problem is that in these communities, a lot of times, we're just ignoring [drug use] completely and pretending like it's not there. That’s the biggest hurdle to why people like me can’t even bring it up with their family. […] But for parents to see someone who looks like their son, and he’s got a drug problem, he’s got a needle in his arm, he’s got marks up his hand, […] and then seeing that that person who looks like their son is accessing the services he needs and has gotten better. Then they can themselves accept that.(P2, service user)
Participants spoke to the ways whiteness in HR spaces impeded their participation and that diversifying staff and carving out space for racialized service users could help to facilitate access to meaningful service. This could not be accomplished, however, without specific attention to the impact of policing on access to HR.
HR as a Frontier for Policing
All the participants commented on the disproportionate impact that policing has on racialized PWUD. Some participants expressed concerns that HR organizations have become “fishing areas” for the police, who often wait around to harass or detain service users. Due to heightened police presence around HR organizations, several participants expressed that they felt uncomfortable accessing critical services. Moreover, participants noted that the police would routinely single out and target racialized people.
One participant shared a model of negotiating with the policeto protect BIPOC service users. As a service provider, they had observed how the police would wait at theirorganization’s doors to “arrest and harass” folks accessing HR services. Seeing the harm that these interactions were causing to the community, P5 took up the task of negotiating with police to uphold“the safety of communities of color, more specifically, the safety and well being of Black men.” P5 outlined how their organization hadsuccessfully made a concerted effort to communicate with police officers over the past few years, and felt that this method could be applied in other municipalities, as well:
We continue to make the calls, we continue to inform elected officials and police boards we otherwise don’t like, to say, look, police don’t need to focus their activity here, because there are community-based organizations taking care of the folks that you’re over policing. We don’t necessarily like each other, but there is an understanding that these conversations are for the greater good. […] This can certainly be replicated in other areas and regions. (P5, service provider)
The deterring and damaging impact of policing in general is compounded by racist policing practices and significantlydeters racialized PWUD from accessing HR services.As one participant put it,“white people are getting arrested, so I don’t stand a chance!”(P1, service user).