3.1. General attitude
On a personal level, participants had mixed interest in a web-based consent portal on which they could dynamically record their meta-consent preferences and authorize the use of their health data for research. Some participants saw it as a good way to take control over their own data and ensuring transparency in the process of access and use by the stakeholders, resulting in a feeling of reassurance:
“For me, it [consent portal]’s a must because it’s kind of a control thing. I would be able to see who’s using it and why.” (female, ≥HSD, 40–49 years old)
Participants who were personally affected by chronic or rare conditions, or had loved ones affected by such conditions, were especially interested in being informed about new researches on such conditions and having access to a consent portal:
“I have people in my family who have multiple sclerosis. If they have this [consent portal], they’ll definitely go to use it right away.” (male, ≥HSD, 30–39 years old)
However, some other participants did not express the desire to directly use such a tool or had some reservations. Reasons mentioned were the preference to delegate, a lack of interest, usage-induced anxiety and digital divide.
Preference to delegate
Some participants mentioned that they would prefer to delegate their choice to someone they trust such as the family physician, an accessible resource with good knowledge of their patients’ health and best interests:
“My doctor knows my health problems and will be able to go into the computer and determine the right choice. He is already governed by the ethical code of his professional order.” (male, ≥HSD, 40–49 years old)
Lack of interest
Several participants mentioned that they have no time or desire to be involved in a complex process and would prefer that it would be a blanket consent[1]:
“I honestly don’t care. I wouldn’t go at all [on the consent portal]. I have better things to do than deal with this. Let them take it [my health data] and do what they want with it.” (male, ≥HSD, 30–39 years old)
Others had particular difficulty perceiving clear or direct benefits of using this type of consent portal for themselves or for their family, nor any negative personal consequences of not using it:
“When we try to pay an electricity bill, we have no choice... But in this case [record my consent preferences], I won’t be in trouble at the end of the month and there is no one who is going to bother me if I haven’t done it.” (male, ≥HSD, 30–39 years old)
Usage-induced anxiety
A concern that using this consent portal might provoke anxiety, because of sensitive information that it would contain and, because of a fear of over-solicitation, mainly regarding the numerous portal queries to participate in research projects:
“Checking out the portal would just make me uncomfortable seeing what is negative.” (female, ≥HSD, 20–29 years old)
“What does the quantity look like? I mean, if we are getting 10 emails a day, we might get annoyed” (male, ≥HSD, 30–39 years old)
Digital divide
A practical concern was raised regarding the social inequalities associated with the access and use of an informatic tool. Many participants, particularly in the low education groups, pointed out the difficulties regarding Internet access and the opportunity or knowledge to use computers (which has been called the “digital divide” by Steele 2019 (18)), as well as the ability to understand the consent portal itself and the information presented on it:
“I think it’s going to be a little scary. Not everyone is that good with computers. Like me, I hate computers. I think that is something that will drive people away.” (male, no HSD, 60–69 years old)
Some participants noted that elderly or individuals who suffer from certain mental conditions may have particular difficulties in using the portal, whereas the data of such participants may be particularly relevant for research.
3.2. Facilitators regarding the use of the web-based consent portal
A few factors were raised by participants that, in their opinion, could increase the population’s level of acceptability towards such a web-based portal for meta-consent.
Support from healthcare professionals
Many saw healthcare professionals, especially family physicians, as key resources in supporting citizens for the use of the consent portal. This support was generally envisioned in two ways: As being a credible and trusted source to inform people about the existence of the portal and the importance of its use, and as having a supporting role to better understand the choices proposed on the portal and in the decision-making process. This opinion seemed particularly pronounced in older and low-education participants:
“If I go see my doctor, I will talk to him about it [consent portal]. I’ll be more satisfied, because I can ask my questions. He will tell me in another way I could understand more.” (male, no HSD, 60–69 years old)
Awareness
Most participants particularly insisted on the need to be well-informed about this portal. In particular, they wanted to be informed about the existence of the consent portal, how to use it and, give the portal a period of trial:
“We need to give the program [consent portal] time to prove itself. Right now, everyone is reluctant, we don’t really know what it is. […] When it will be well implemented for a few years, well structured and all that, people will adhere more and more. You cannot turn the whole planet upside down with a snap of the finger.” (female, ≥HSD, 50–59 years old)
Anchored to a recognized institution
Several participants mentioned that anchoring the consent portal with a recognized institution would reinforce trust and ease of use. Participants suggested an institutional candidate such as the provincial health insurance (Régie de l’assurance maladie du Québec [RAMQ]) (19), which is already responsible for hosting the Québec Health Booklet (20), a provincial patient portal allowing access to health data online: it is already known, recognized and trusted by the citizens, and do not require the use of new access codes and passwords:
“I think it’s really important that the RAMQ has some kind of endorsement here. If I don’t see that organization sponsoring this [consent portal], I will not trust it.” (male, ≥HSD, 50–59 years old)
“Many people use The Québec Health Booklet portal already. The Quebec government is already advertising its benefits. So, if the consent portal was directly inside [it], we could go and easily make our choices.” (male, ≥HSD, 60–69 years old)
Alternatives to the informatic tool
Many participants pointed out that to avoid social inequalities, alternatives to electronic access to the portal must exist. People need to have the opportunity to record their meta-consent preferences through medias other than electronic devices, so that a variety of people are not excluded – e.g. people with literacy problems, restricted access to electronic tools, or restricted ability to use them.