Participants connected a sense of freedom with their quality of life and continuation of care given the increased independence that attending the site once per day instead of three times afforded each of them (Fig. 1). Their freedom from the iOAT site gave them more time to manage their day as they pleased, make short- and long-term plans, and work toward their self-identified goals. Improved quality of life and continuity of care were also achieved through a feeling of greater privacy, increased accessibility to treatment, and greater ability to engage in paid work. Participants gained the autonomy to manage their dose to align with their treatment goals, and this flexibility allowed them to consider long-term engagement in care. When take-home doses were temporarily disrupted, participants felt powerless and overwhelmed. Participants felt they could handle the medication well on their own and take measures to stay safe, although they acknowledged they cannot control what other clients do with their medication. Moving forward, participants see the program continuing to adapt to the needs of people that are doing well (e.g., as a reward) as well as becoming more accessible to those who are currently not being reached.
Participants have been given aliases to protect their privacy. The number following the alias indicates which interview round the quote appeared in. As there are only two women and eight men, the aliases are gender neutral. While this paper uses the terminology “take-home iOAT,” many participants refer to the program as “carries”.
1. Sense of freedom, meeting a diversity of needs, and accomplishing self-identified goals
Daily routines and planning
Many participants felt receiving take-home iOAT was long overdue. Reducing their visits to the site from three (or two) to one brought, above all, temporal and spatial freedom from the site and all that the repeated visits implied. While freedom from the site manifested differently different for each participant, one participant described the practicality of take-homes in this way:
“Yeah. You get more freedom. I mean, strapped down to the clinic going three times a day for 15 years you have no – you can’t go – no time to go anywhere. You have to go there specifically so you’re not getting sick, right. If you want to go on vacation you don’t have your drugs you’re strapped down, you can’t go out of town. You can’t do nothing at work. So, you go in there and happen to – just playing off the freedom. Got more freedom, time to be able to do – have more of a life, you know, function, instead of knowing you have to come to the shop three times a day.” (Sawyer, 1)
Interview round one occurred when participants were about to receive their first take-home dose(s). At this juncture, participants expressed optimism and excitement about the newfound time to carry out daily routines that had previously been restricted by their dose schedule and remaining in the vicinity of the clinic. These daily activities included anything from laundry and shopping to enjoying Sunday breakfast with their partner. By reclaiming these day-to-day spaces and activities while keeping their ideal medication, take-homes supported participants’ quality of life. For example, a participant who cares for their daughter with chronic illness envisioned the upcoming time as follows:
“Be home with my daughter and take her out for coffee in the morning and – she can't go out without me, so her life's gotten way smaller. Yeah. We could go to the beach, do things where we don't have to stop in the middle of the day so I can go get my doses. Which she's been doing with me for years. I drop her off at the coffee shop and I go – yeah”. (Jude, 1)
Beyond their daily routines, participants began to make short and long-term plans for their time that had previously not been possible because when you have to go [to the clinic] three times a day, you can't go very far. For example, one participant planned to buy a motorhome and go travelling around the province in this new era of mobility (Reese, 1).
Unstructured time
“It's like this, I go in and I finish with the morning dose. I go home and now it's wide open. I don't have anything holding me back” (Charlie, 2)
In addition to being able to make plans, participants found joy in the temporal freedom and possibilities of an unstructured, open schedule with no set plans at all. One participant described how the freedom to flow in any direction on a given day ‘increases my old sense of self-worth’ and allows them to be spontaneous and carefree with their time (Charlie, 1). For one participant, not having set daily plans access to take-homes improved their quality of life by leaving space to attend spur of the moment outings with friends:
“Yeah, I’ve got more of [a social life] because I don’t have to go to the clinic at times. It’s great! Like when people, “Ha, you wanna go take off? We’ll go camp out for the night?” Yeah! I can go do that. Go see a movie late at night. “Oh, well it’s going to start really early and that.” Oh, perfect. That’s fine by me. So it’s like I can’t – you know, I don’t have to limit myself to, “Well I can’t meet you until 9:30 because I gotta go to the clinic for 8:00” and things like that.” (Jordan, 3)
Privacy
Prior to take-homes, clients often had to wait on the street outside the partnered iOAT clinic before they received their dose. This experience was particularly common during the height of Covid-19 when the clinic operated at reduced capacity. Clients cited this as an invasive experience that publicly exposed folks who preferred to keep their affairs private. Participants shared that take-homes gave them a greater sense of privacy because they did not have to make frequent clinic visits which exposed them to be outed to passersby (both strangers and community members they know). The sense of privacy also extended to clients’ work. Without take-homes, clients who work during the day must leave the workplace, potentially more than once, to receive their dose(s). Clients are then put in an uncomfortable position where they must hide their absences if they prefer to maintain their privacy, or they must reveal their situation to an employer and risk being stigmatized.
“... you'd be standing out there 10, 45 minutes waiting to get in to get your drugs and just completely outs you. Like, you have no privacy. And so like, having my coworkers and other people I see, see me there, like, you know, half the time they think I'm working there, and the other half they're like, oh she's getting her drugs. You know, like, it's embarrassing”. (Jessie, 1)
Accessibility
Participants cited both the time spent travelling to and from the clinic and the associated costs as major barriers to accessing iOAT, especially for participants who live far from the clinic and/or live with disabilities that impact their mobility or ability to leave the house. Making treatment contingent on getting to the site was seen as unfair, unsustainable, and as negatively impacting participants getting their ideal treatment. Participants expressed that take-homes alleviated many of these accessibility issues by cutting a substantial amount of transit and cost out of their day.
“Well I guess the big thing would be is, me, I live in New Westminster, so it's, you know, walking, busing, sky trains, you know. And then you know – and then having come back before – at first I started to come back maybe, you know, five or six hours later. And in the very beginning I did come three times, I switched it to two, so I'd only have to come here twice. And I guess maybe it took maybe a month to get used to twice, but that helped. I mean it just helped.
And it's going to help, I know, a lot more just having to come here once, obviously, is the cost will be cut in half, and the time and it would free up more time for me to get back to work and be a more positive, more productive member of society.” (Jamie, 1)
For other participants, having to come to an area with environmental triggers such as crowds, criminality, and drug paraphernalia incited anxiety and safety concerns that acted as a barrier to treatment. Take-home iOAT made treatment more accessible for these clients by reducing the amount of time spent in triggering environments.
Work
The population who accesses iOAT has historically been excluded from the labour market for reasons such as illness, disability, and stigma. For those who wanted to seek (greater) employment, the necessity of attending clinic visits during the work day restricted the scope of their work opportunities and shift scheduling. Take-home doses opened up participants’ schedules to engage in paid work and select shifts flexibly to fit their schedule: since accessing take-homes, participants reported beginning new work roles, engaging in more work, returning to work, and/or taking courses to restart employment. Participants described increased self-esteem from being seen as reliable, accountable, important, and/or needed by their employers.
Like when I had the carries my life improved greatly because I wasn’t like a ball and chain stuck to the clinic. I had more time away from the clinic. I could get better shifts at my volunteering and work and I just did well to not go in the clinics three times a day. (Peyton, 2)
When take-homes were temporarily suspended, participants felt frustrated that they no longer had freedom and flexibility with their employment. One participant shared that they now were forced to work night shifts, which is hard on the body and disrupts daily routines. These disruptions degrade quality of life or many prevent clients from engaging in paid work at all:
“I can't take shifts in the daytimes now, it’s all got to be night shifts. It sucks.” (Quinn, 2)
2. Autonomy: sense of control over the management of the medication and engagement in care.
The rigidity of the current iOAT guidelines places major limitations on clients’ autonomy. In the context of our interviews, autonomy fell into two categories: having autonomy over medication management, and having autonomy over level of care engagement.
Autonomy to make decisions to manage the doses and timing of the medication
Under the current approach to care, clients must take their dose according to the clinic’s operating hours and daily practices which reduces the control clients have over their medication management (e.g., a client who prefers to medicate in the evening may not be able if the clinic has already closed). With take-homes, clients described an increased sense of autonomy over the timing of their medication which made them feel a little more adult and not like we’re children (Jessie, 1). Most participants reported that they changed their dosing habits or timing to align with their specific needs. For instance, clients valued their ability to medicate outside the hours of the clinic on a schedule that aligned with their body and alleviated discomfort:
“I used to do it between 7:30 in the morning and 5:00 o’clock while I was getting my – before the Carries. Now I can – that’s another beautiful thing about Carries – I don’t have to do it all within a certain time of the clinic being open. I can take it later, even after the clinic’s closed, which is nice because that way I’m not antsy through the night. It carries me right through then.” (Peyton, 3)
“If I woke up and I felt sick and I had carries I could just take one. You know. And then I would feel instantly better and I wouldn't have to wait that hour to get there feeling nauseous the whole way” (Jessie, 1)
For the participants in this study, the main medication that meets their needs seems to be injectable diacetylmorphine. Combination or co-prescription with oral opioids is allowed and encouraged in a shared-decision making process with their prescribers (30, 52). However, oral options such as methadone or morphine (available in our context for co-prescription with iOAT) were not viewed by the participants as a preferred medication that would allow them to comfortably visit the site once a day or less. Participants only briefly referred to the role of oral medications, particularly oral morphine, in the context of carrying them through the night. Participants who had temporarily switched to these oral treatments (e.g., to go on holiday) stated that these oral take-home doses did not meet their needs and at times have forced them to use illicit drugs to manage their withdrawal symptoms.
“Well, the oral option just doesn’t work as well. For instance, I went to London a couple years ago. I was sick to my stomach for five days, till I could get used to [oral morphine]. That’s how weak it is, compared to the shots. I mean, violently sick. I got sick in the bed […]. It’s terrible. So it’s not a great option, but it’s all we have. And there is methadone, but I will never go back on that in my life. It was so hard to get off of. I didn’t sleep for 21 days.” (Jude, 2)
iOAT clients can only access and inject their medications at their own site. Some participants use co-prescribed oral morphine to cope with their work demands given the lack of pick up options for their injectable medication (i.e., pharmacy, other iOAT sites closer to their work sites) even if its not their preferred medication. For example, one participant expressed that going to the site three times per day was too cumbersome even though three doses would best meet his needs. Thus, clients may choose to visit the site for two injectable doses and take oral morphine co-prescribed. Even with the co-prescription, they will likely experience physical withdrawal symptoms in the morning and have to rush to the site. The take-home iOAT allowed participants to properly manage the timing of their doses and level of engagement with the site in a way that met their needs, showing that the role of co-prescribed oral medication among participants receiving injectables is supportive but limited.
“Well I haven’t told [prescribing physician] that [feels nauseous every morning] because he’ll just say, ‘Oh, well let’s up you on the Kadian’ or, ‘Let’s get you another dose’ and I can’t come to the clinic three times a day, I don’t fucking have the time to do that. So I’m kind of stuck in this where I don’t know what I’m going to do now, like I’m on already 500 mg of Kadian. So I kind of found a sweet spot there where I was able to take it 12 hours apart [referring to the time when they can manage the injectable themselves] and it was working out perfect.[…] And I know if I tell the doctor that he’ll just be like, “Oh, well come in at 8:30 p.m. or nine o’clock” and it’s like I’m getting ready for fucking bed at that point, So I put up with that, I put up with being nauseous every morning because I don’t want to spend my whole life fucking going to the clinic.” (Jessie, 2)
The autonomy that take-homes provide was made poignant when the service was temporarily suspended in the Fall of 2021. During this time, clients reported feeling sad, frustrated, angry, resented, upset, expendable, and let down by the addiction care system (e.g., policy makers, researchers, service providers). The reported loss of autonomy and control over their own health care evidences the powerlessness clients felt when they were one again bound by the schedule and routines of the clinic.
Continuation of care is supported by allowing autonomy in how clients engage with treatment.
The current iOAT guidelines require that clients attend multiple daily in-person appointments. Participants expressed that the intensity of this approach to care makes it difficult to remain engaged or retained in treatment (i.e., going up to three times a day, every day). The rigor of iOAT even made some participants consider returning to the illicit market, particularly after benefitting from this service and being then temporarily suspended. Some found themselves at a juncture have to spend money and time on transportation, but at the same time not willing to risk their health by buying drugs in the street. Having the option to visit the site less frequently was seen by some participants as an incentive to remain in treatment long term during periods when they wanted to discontinue treatment:
“I feel like before there was like I want to get out of this, I want to leave the program, and now I’m a little more content being in the program because I don’t have to go as much. Yeah I felt like when I was going twice a day I was just like I want to like taper off and get out of this, and like now I’m a little more content not having to spend that time every day. So my motivation for leaving the program has kind of dwindled because I’m more content with my treatment.” (Jessie, 3)
Importantly, participants did not feel that having the option to engage with the site less frequently degraded the quality of their care. One participant indicated that coming once a day was more than enough to receive attentive healthcare:
“No. I still have the same interactions with the nursing staff. I see them once a day is plenty. By that I mean if there's any issues I need to bring up with respect to my physical health it can certainly be done then. (Charlie, 1)
Offering the opportunity to engage with the site less frequently does not mean that clients will engage as little as possible; clients are welcome to maintain a higher level of involvement if it meets their needs. For example, some participants expressed a desire to remain be attached to the site on a daily basis for social connection:
“I’m happy with the dailies, you know. I’m happy coming down here, you know. Because like I don’t have a lot of friends. So, you know, coming down here and socializing with Reece and Charlie and the few people that I talk to in the program, you know. It’s pretty much the highlight of my day” (Morgan, 1)
3. Safety and diversion:
When clients begin the take-home program, they receive training from clinic staff on how to transport, administer, and manage their dose off-site. This training minimizes risk of diversion, lost doses, overdose, and injection related problems (e.g., infection). Clients also receive supplementary healthcare supplies. All clients interviewed had extensive experience injecting.
Safety
Once clients pick up their dose(s), they leave the site with the medication. This transportation and storage period might introduce potential opportunities for the medication to be lost, stolen, or diverted. Despite these possibilities, participants reported no concerns about transporting their dose from the site. Only one participant reflected on an initial anxiety that quickly dissipated as time passed:
“At first I was a bit paranoid that somebody might grab my bag when I left Crosstown because people know. But no, it hasn’t been an issue.” (Jude, 3)
Part of the clients’ sense of safety during transport was that they were able to keep their dose private (e.g., in their purse, pocket, a lock-box provided by the clinic). Clients also took responsibility to be discreet about their take-home dose so as not to expose themselves to additional risk:
“Oh God. It's vitally important that people understand this. That medication should not be discussed with anybody. That medication is just medication for the client.” (Charlie, 2)
Participants felt safe storing and administering their dose regardless of whether they live alone or with others (e.g., partner, children). Some would place their dose in a secure, hidden location that they were confident would not be found intentionally or accidently. Participants also reported that they felt extremely safe injecting because they were on a low or stable dose that they knew was right for them. Moreover, clients took overdose precautions such as having a NARCAN® kit available and injecting in the presence of others, for example, a participant expressed:
“I would let somebody know hey I’m taking my shot and I do it with people around.” (Peyton, 2)
Diversion
Clients’ views on diversion were heavily informed by their experience with addiction care’s punitive policies. Overall, participants reported no intention to divert their medication because their individualized dose is necessary for their care. Participants shared that selling their dose would not benefit them in any way because they would be left with an unmet need:
“And I ain't going to share my dose because I need it. And mostly everybody in there needs it. They can't go and sell their dose because you ain't going to get it.” (Reese, 1)
While all clients had no interest in diverting their dose, many clients were fearful of what others might do with their medication because of the unintended repercussions that the system might impose on their own care. Clients felt that if anyone diverted their medication it would affect everyone’s access to take-homes:
“There's always a fear that somebody will wreck it for the rest of us by trying to sell their dose or you know, that's always – could be an issue.” (Jude, 1)
Ultimately, participants felt that rather than address diversion situations with restrictions and punitive measures that take care away from all clients, each case needs to be addressed on an individual basis where the goal is to address unmet needs that may have led to diversion rather than view diversion as a nefarious act:
“I think you just have to give people the benefit of the doubt until they make a mistake, and then you have to figure out a way to make it work for that person. Because not everybody's – we don't all have the same life.” (Jude, 1)
4. Future steps: Program needs to evolve along clients’ needs
Participants were asked about how they envisioned the future of their treatment evolving alongside their ever-changing individual needs. Clients consistently reaffirmed their desire for greater treatment flexibility as the current system does not align with their vision of a world where they can have dreams, goals, and plans. Specifically, clients vocalized their desire for forms of service that would free up their life so they have space for the things that matter to them:
“There you go. It does. And I’ll – it does, because of my being able to remove myself from the appointments and having to be somewhere on a daily – every single day, more than once. Gives me an opportunity to find ways to improve my spiritual life, ways to improve my physical life, and ways to improve my social life. And do I have all those answers? Do I know exactly what I need to do? No. I don’t. But I’m willing to learn. I’m willing to ask questions. And that’s all I can do. Right? If I can continue to doing that, I’m headed in the right direction. I’m confident.” (Charlie, 3)
Longer prescriptions were consistently the most common request, although clients varied in how long they wanted their prescription to be extended (e.g., a week, a month). Clients shared that an extended prescription would allow them to visit family out of province, go on holiday, or spend extra time taking care of dependants. At the very least, clients shared they want longer prescriptions on a case-by-case basis for special circumstances (e.g., sickness, holidays). These participant suggestions should be interpreted within the current context where clients must attend the site daily without exception.
“And that’d be beautiful if we could get seven-day Carries. That would mean I can go away for a week with the family and stuff like that, right?” (Peyton, 3)
“It’d be better I think if we only had to go there three times a week or two times a week or whatever. […] It would free me more up for work, other shifts and stuff. Now I can only work really a night shift from 4 till 12 then if I want to, I can work till 8. One morning, I got caught working until noon. That’s the problem sometimes”. (Reese, 3)
Participants highlighted the role of community pharmacies in person centered addiction care. Picking up prescriptions at whatever pharmacy will add to their quality of life, as is convenient for them, wherever they may be. The flexibility to attend various pharmacies reduces the stress, costs, and time spent on travelling to a specific iOAT clinic:
“Or, better still, it would be nice to have a prescription so I could go to any pharmacy. If I’m traveling around, we’re going traveling, I can take my prescription in, here’s my script for today. Say if I’m in Alberta or let’s not go that far. Say if I go to Prince George for a week I can go to a pharmacy there and go there’s my prescription for a couple of days for heroin. And you get it filled right? That would be the ultimate.” (Peyton, 2)
The need for an outreach service that would transport the medication to their home has been expressed across the interviews to overcome ongoing and unique situations participants face. In their vision, they stated an outreach service was particularly necessary on a case-by-case basis to meet the needs of clients who are sick, taking care of others, or living with disabilities (e.g., mobility issues). For example, one client who cares for her daughter who has complex medical issues stated that:
“There are some days I wish I didn’t have to get up and move at all if [child is] having a rough day. In that case somebody like an outreach nurse, they come and give you your shot, would be fantastic, yeah.” (Jude, 3)
As many people do not see themselves accessing any type of care, and iOAT would be a good fit, one participant envisions a future where an outreach program with iOAT can meet the needs of those right now left behind by the limitations of the regulations and what the program can do.
“But I’d like it to be more flexible because like the building I work at we have 24 women and like 20 of them are opiate-dependent. They’re doing sex work for their opiate problem, and because [iOAT site] is so difficult to get into and it’s so high-barrier having to get there two or three times a day a lot of them even though it’s free drugs it’s too high-barrier for them and their chaotic life to access. And so I just wish that there was – if it was delivered like it is methadone I feel like it would be a lot easier for folks in my building to access it. And that would slow down on crime and sex work and a lot of the other things that are going on,” (Jessie, 3)