This section detailed results of the document analysis and in-depth interviews. Acconding to the study objectives, in the document analysis, we will report on the type of document analysed and its alignment with national policies. Comprehensive interviews describe the relevance, gaps and constraints of protocols and guidelines under study. These are taken from the point of view of gender focal points and care provision guideline tools.
This study includes approximately 11 guidelines/protocols and many brochures as well as pamphlets, (see Box 1). These documents were designed at the central governmental level to be implemented at the care services level.
However, as we went down to the level of care services, availability and awareness of the existence of some documents such as guidelines, protocols, brochures and pamphlets decreased profoundly.
Given the use of different themes in analysed documents, the non-standardisation of titles is noteworthy. In the care services for survivors of violence under the responsibility of the ministries of health and home affairs, the most frequent themes found in the title of the revised documents were violence in general, gender-based violence and sexual violence. In relation to the CSOs, titles of pamphlets, brochures and strategic plans contained themes encompassing varied problems – DV, sexual violence, violence against the elderly, and trafficking of children.
Main strategies
Integrated approach
Guidelines and protocols verified in the health and home affairs institutions are aimed to provide assistance to DV survivors. The violence case notification form which is based on the integrated approach was the standardised form was proof of multisectoral involvement. In this form, health providers and police have a specific role to play with the survivor including taking full information, and the procedures completed are specifically focused on care provision. Although CSOs have been working with the communities, identifying many cases of DV, they were not included in the violence case notification form, thus leaving them out of the integrated approach.
In health centres and general hospitals, we did not find guidelines or protocols mentioning integrated care. Those which do exist referred to sexual violence in children and adults, more specifically after exposure to HIV/AIDS and are part of a project funded by a Non-Governmental Organisation, Pathfinder International.
Other strategies
Regarding DV case notification, although there is a standardised form, health and home affairs institutions have their own case book. Advocacy is the main activity of the CSOs not presented in the revised documents from other institutions under study. Although capacity building was a daily activity of the institutions under study, we did not find a document which could certify its implementation. However, the opposite was verified on the CSOs.
The Ministry of health was the only institution to present an instrument for monitoring and evaluation of their DV-related activities. Conversely, the same instrument was not found on the health facilities level.
Beneficiaries
Almost all documents analysed had the general population as beneficiaries. Only one, on sexual violence, indicated the child as the main beneficiary. Since the majority of the CSOs have their pillar based on the human rights of women and children, some of the pamphlets did address aspects related to these specific groups.
2. In-depth interviews
Relevance of guidelines and protocols
Approximately half of the interviewees emphasised the relevance of the documents under analysis. All were unanimous in stating these were crucial to guiding them through the steps to be taken in the management of DV cases.
“The operational plans assist in the implementation of the actions of all stakeholders ... all sectors of both government and civil society are urged to take action in this area based on these instruments”, FP_01_GCSAM.
“We actually have everything, within the health facilities, protocols on what you should do. Protocols, for example, for sexual violence management of cases of, what you should do to a victim”, FP_02_HM.
In addition to strengthening the care of survivors of violence, the documents under analysis have been described as crucial in publicising laws and raising awareness about DV-related issues.
“. ...we took the law, divided it and made brochures with very simple language. So that even people without legal training can understand and reproduce the law… So, we take the results of that research and we transform it into various formats to reach many different target groups ok,FP_01_CSO.
Guidelines, protocols, gaps and constraints
Although relevance of documents under review has been recognised by some focal points, most of them have cited gaps in the implementation of these protocols and/or flowcharts.
These gaps vary from those related to the documents themselves. For example, gaps related to policies, content, and more specifically, the inclusion or non-inclusion of a DV definition, beneficiaries and main strategies. Besides this gap, there are other related inconsistencies in the process of implementation. These were also described.
Policy Content
Although this point has been raised a by few focal points (FP_01_CSO, FP_03_CSO and FP_03_CSO). These focal points recognise the law on DV is not perfect. One glaring constraint is related to the design of policies is the penalisation of perpetrators. According to existing focal points, DV is considered a crime. However, some articles of the criminal code do not refer to the penalisation of the perpetrator.
“For example, in the law of violence you have a situation of an article that refers for example to the penal code for this penal code already reviewed, but nevertheless does not tell you to which article. Refer to the penal code that has several articles. This is a gap....”, FP_01_CSO.
Moreover, the penal code is unclear regarding crime concealment, leaving some uncertainties in the penalty for third- and fourth-degree victims’ relatives.
“….the crime of concealment is penalised. But this article says the following: ...they don’t fit into this category; they can’t be penalised for these aspects, family members up to third or fourth degree”, FP_03_CSO.
Another constraint is the lack of inclusion of field in the standardised form for the registration of procedures carried out by CSOs in DV case management.
“....where do we fit in? ....... What support has this victim had? For example, where was she/he referred to, then from here where she/he was referred to… and how it was, what was the outcome of this case”, FP_05_CSO.
Policy Implementers
In addition, gaps related to policy implementation, such as the reduced number of care providers for DV survivors, lack of personnel training of DV, and their attitudes and practices were described by gender focal points. Issues related to the context in which the implementation of the policy is framed, were also raised by the focal points. However, more specifically the socio-cultural environment was examined.
Although little is mentioned, the reduced number of human resources allocated to deal with aspects related to DV was noted.
“Some units already have a psychologist; we still do not have them here. Maybe in this part, cases... we can even refer... in the district direction level, we have a psychologist, so we can be referring there”, FP_06_HM.
Another of the mentioned aspects is related to the lack of training. This compromises the performance of care providers in the identification of probable survivors of DV and no less importantly, how to manage DV cases.
“...You look and say you slipped with the basin and got the black eye, right? And a good diagnosis is not made to certify if in fact she/he in fact slipped in the stairs and we end up registering with other diagnosis and not the domestic violence. So, there's a lot of work... a lot of work...”, FP_01_CSO.
“...So, if you, a care provider is not properly trained, you will not be able to get the victim to open up to you. You will think that she is there in the health unit because she has another concern while she does not. She needs your support much more” FP_02_HM.
Besides the facts mentioned above, most gender focal points inferred that providers’ attitudes and practices can also negatively influence their performance as well as compromise the implementation of policies, laws and strategies to prevent and control DV.
“…The big gap is in the health care provider itself. It's sad to say, but we do not have the habit of reading. We do not read, we have the documents there and we do not read and we keep doing….” FP_02_HM.
“…some magistrates who simply do not want to apply the law of violence, although they are ready, too much work being done we still continue to have this question” FP_01_CSO.
“And if the nurse or the technician does not refer her to the office of attendance, to the office of attendance at the district-level, this case is likely to be lost.” FP_01_IM.
Policy Implementation
During interviews with gender focal points, they cited the influence of socio-cultural factors as a barrier to the implementation of policies, laws and strategies to eradicate DV. In addition to the financial status of the victim, most of the focal points pointed to community attitudes and practices in general and more specifically, of the survivors themselves as potential barriers to achieve the expected results.
“But I realised that for example in the peripheral areas I think that poverty influences a lot. Someone who sees that he his mistreating me but gives me bread. And if I leave here, where will I have bread? Where will I have something to wear and where I will have a place to sleep”FP_01_IM.
“We know that DV is a public crime and that often people do not take it seriously or in consideration... This is their house’s problem. It's their home issues… but the person is dying, and they leave children. These children are in responsibility of the government… These are children who need assistance” FP_02_GCSAM.
“At the entrance door... we do medical care, right? Then comes the legal part, but unfortunately most of our victims do not complaint”,FP_01_HM.
“I'll complain to my husband and then I'll come back. I share the bed with him. I'll complain to my husband then I'll come back and share the table with him. I think there is one here... we must overcome this taboo and let people free themselves and start to live life”, FP_01_IM.