Our study was aimed at evaluating the impact of the Coronavirus pandemic on an outpatient mental health services, in particular on emergency psychiatric consultants provided by outpatient MHC.
The SARS Cov-2 virus pandemic has had a devastating impact on the functioning of mental health services in most countries around the world, in accordance with the online WHO's Big Event For Mental Health on 10 October 2020 [4]. A recent survey, carried out in 130 countries, has highlighted in 93% of countries a greater demand for mental health visits leading to the need to increase investment in this field, given the current shortage. The WHO had previously highlighted the underfunding of mental health services, given that, prior to the pandemic, countries spent less than 2% of their GDP on mental health investments.
In particular, the recent WHO survey has highlighted two main criticalities: on the one hand, the increased request for psychiatric consultations due to a more widespread psychological sufferance related to conditions such as fear, isolation, reduced economic income, uncertainty for the future as well as psychiatric complications directly caused by COVID-19; on the other hand, the difficulty in respecting the safety standards provided for the pandemic, which has led to a marked reduction in the services provided [4].
Over 60% of the countries evaluated have reported a reduction in mental health services for vulnerable people (children, adolescents, the elderly, as well as pregnant women), 67% of the countries have reported the interruption in counselling services, 49 % in psychotherapy, 45% in clinical activities for pathological addictions and 30% have reported interruptions in visits for the treatment of mental, neurological and substance abuse related disorders [4]. About 70% of the countries surveyed have used tele-medicine and tele-therapy techniques to overcome the interruption of services provided in person. Disparities in the ability to deliver such interventions were noted, with a great disparity in the part of developing countries, which have not been able to offer these services.
In our study we highlighted a global increase of UPC (811 in 2020 vs 656 in 2019) in 2020 as well as of the average number of daily consultations (5.3 vs 4.07), which resulted in an increased workload for MHC, which continued to provide urgent services despite the limitations imposed by pandemic containment measures. In our MHC, during the lockdown period, non-urgent outpatient visits were suspended, but psychiatrists and nurses continued to provide emergency services, even changing their daily clinical practices. Upon access to the MHC, in accordance with the national and local guidelines, the patient requesting a consultation underwent body temperature measurement and evaluation of breathing problems and other symptoms related to SARS-CoV-2 infection in the so-called filter zone, set up by the service to avoid the spread of COVID-19 infection. In case of infection suspected, the physician and nursing staff adopted individual protection measures, kept the patient in the filter area during the evaluation for urgent psychiatric consultation and sent him/her to perform a screening test for COVID-19. Otherwise, if infection was not suspected, the patient was welcomed by the nursing staff, who carried out an initial assessment for UPC. In case UPC was necessary, the patient had access to an interview with the medical staff and, if not, the patient could be cared by the nurse on duty and then sent home, with care continuity ensured by telephone.
The increased number of UPC at MHC we recorded is in contrast with the significant reduction of UPC recorded at Emergency Rooms in hospitals of many countries during the lockdown period, as highlighted by most studies [35-37]. This data could represent a possible explanation of the increased number of consultations at MHC we detected, because it could be interpreted as the patient’s attempts to avoid the risk of COVID-19 contagion, as noted by another author [38]. This result is further confirmed by the significant increase in the number of UPC at MHC requested spontaneously or on the recommendation of the GP in 2020 while referral from other outpatient services, probably due to the activity reduction imposed by pandemic containment measures.
More patients who required an UPC at MHC were already in care at the outpatient service in 2020. This data could indicate the higher vulnerability of patients affected by a psychiatric disorder to the effects of the pandemic situation, as observed by most authors [35,39-40].
In 2020, the modality of carrying out consultations also changed at MHC: in 2020 telephone consultations were 5 times higher than in 2019 (126 vs 25) in order to reduce the risk of infection transmission. In all parts of the world, the pandemic has partially disrupted the traditional practice of psychiatric assessment and treatment through face-to-face interaction and telemedicine has therefore become a tool that has helped to minimize interruptions in patient care [41-42]. Also in the psychiatric field, telemedicine has assumed an important role in guaranteeing continuity of care during the pandemic: the psychiatrists and nurses of MHC have to assess the psychological state of patients and provide them the necessary support through telephone contact at the same time evaluating the necessity of urgent treatments.
This result highlights the importance of so called tele-psychiatry, which permitted professional contacts with patients by telephone, messages and video calls with patients even during social distancing periods. Another study has recently highlighted that telehealth has permitted health services to maintain the continuity of care during this COVID-19 pandemic despite the difficulties in delivering therapies and the potential limitations to confidentiality [43]. Tele health service has been evaluated as particularly feasible and appropriate for patients and their families and /or caregivers during this COVID-19 pandemic [32]. The widespread use of tele-psychiatry in daily clinical practice leads to the need to update guidelines on good practices in order to integrate this method well in contemporary psychiatry.
In 2020, most UPC were required by patients already treated and cared for by the outpatient service in comparison with 2019 (86% vs 79%), suggesting the psychological vulnerability of this population in the pandemic period probably due to many critical issues (isolation, fear of infection, economic difficulties, etc.), as noted by other authors [35-40]. We did not report any statistically significant difference in the clinical motivations for UPC, although our logistic regression model highlights that the UPC in 2020 were strongly conditioned by many psychiatric disorders as depressive, adjustment and bipolar disorders as well as mental retardation and suspected psychiatric disorder, further suggesting the greater vulnerability of people affected by these disorders. Moreover, our regression model confirmed that telephone consultation was another variable closely related to the UPC performed in 2020.
In 2020, the outcomes of UPC at MHC presented statistically significant differences in comparison with those of the previous year: drug prescription and /or administration were reduced whereas discharge at home was increased. Reduced drug prescription can be explained by the high number of tele consultations which did not permit the delivery of therapy, as observed by other authors [43]. We believe that the most frequent outcome of UPC in 2020, home discharge, may have been conditioned by the need to manage psychiatric disorders, albeit urgent and acute, on an outpatient basis, avoiding hospitalization when possible due to the risk of COVID-19 contagion, as other studies highlighted [27,37,44]. In addition, the number of involuntary hospitalizations did not change in the pandemic period compared to the previous year, reflecting risk factors previously evaluated [45]. Both data indicate the difficulties to treat and hospitalize patients during the pandemic period, which has led to the reduction of many therapeutic and rehabilitative activities of MHC during the pandemic emergency, as other authors highlighted [44].
In 2020, the number of individuals who required UPC was consistently higher compared to the previous year (425 vs 480) but their demographic and clinic characteristics were similar with the exception of age. In fact, patients who required UPC in 2020 were older than those of 2019, suggesting that, as the years grow, vulnerability to the biological, psychological and environmental consequences of pandemic increases, as reported by another recent study, which has highlighted a significant decline in psychiatric emergency interventions needed by children and adolescents, but an increase need in adults [28].
During the pandemic period, MHC has been identified as the point of reference that provides support to psychological suffering widespread in the COVID-19 emergency especially by patients already treated in the outpatient service. Nevertheless, up to now, little research on urgent psychiatric consultations at outpatient services is available in literature.