This study illuminates the experiences of seeking help and decision making before arriving at the hospital among acute ischaemic stroke patients who missed receiving rt-PA therapy due to prehospital delay. The stroke patients with prehospital delay were full of hesitation and were puzzled before arriving at the hospital. The findings were similar to those of a previous study in which the main cause of delay in reaching the hospital was identified as indecision [25]. In the current study, the patient's self-awareness of involuntary movements of the limbs reminded us that we should strengthen the self-discovery and cognition of early symptoms of stroke and the timely reaching to available and appropriate hospitals. It is better for local clinic staff to strengthen their understanding of on-the-job education to reduce unnecessary prehospital delays.
These patients with delay in medical treatment showed signs of sudden loss of physical limb sensation and dysfunction similar to other studies [26, 27], indicating that the initial symptoms of stroke patients who are delayed in seeking medical care include weakness on one side, headache, slurred speech, blurred vision and wry mouth. When a stroke suddenly occurs and the patient can continue to perform normal daily activities, the initial neurological symptoms are ignored (e.g., one side of the limb is weak, slurred speech, blurred vision, diplopia or headache), and the patient will not choose to seek medical treatment immediately [26]. Therefore, the promotion of the Face-Arms-Speech-Time formula needed in assessing stroke symptoms is not only needed but also the increase in the public awareness of other neurological symptoms associated with stroke and emphasis on that each patient may have different neurological symptoms and severity of symptoms.
When neurological symptoms occur, the patients would make judgement or self-rationalize the symptoms and they believed that there was no risk factor for stroke or that the limbs can still move, so the body likely only had a small problem. Mackintosh et al [15] pointed out that stroke patients will try to match the symptoms with the diseases they know, often leading patients to misunderstand their stroke symptoms, such as they think that shoulders not being able to move are caused by nerve compression or that it is necessary to have a severe headache and then the failure of movement of a part of the body to develop a stroke. O’Connell & Hartigan [26] pointed out that patients tend to think the symptoms of stroke are caused by migraine or dizziness when the patient has a headache. People's perception of symptoms can be influenced by a previous experience of illnesses and the cultural norms and values of their communities [28]. Therefore, it is recommended that when advocating how to respond to stroke symptoms, the stroke symptoms will occur suddenly and that the neurological symptoms of stroke patients are different from the physical and neurological symptoms caused by ageing or other diseases.
The results of this study found that the patients would take a break or go to a nearby pharmacy to take medication or a muscle relaxant or an analgesic injection to treat the physical symptoms, similar to what was found in other studies [26, 27]. Thus, patients with delayed medical treatment will wait for a while after the symptoms appear, during which time, they will allow themselves to lie down, rest, sleep or continue their normal life, as they expect the symptoms to disappear or considered their actions may contribute to symptom relief [26, 27]. Ahasan et al. [25] pointed out that stroke patients choosing to first visit the general clinic or pharmacy to seek medical treatment will cause delays in treatment. When most people are unwell, they will go to a familiar and trustworthy family doctor because they believe they can obtain credible medical information and advice [15]. However, it is quite uncertain whether these nearby medical clinics have sufficient professional knowledge for strokes. This study also found that some stroke patients followed the advice of friends or advertisements to use scissors or acupuncture to bleed the hands and feet, press the philtrum or use massage to deal with stroke symptoms. Although Yi et al. [29] pointed out that the implementation of finger Jing-well acupoint bleeding may help stroke patients restore consciousness, increase heart rate and reduce respiratory rate, the results concerned hospitalized patients 3 days after the stroke. Lin [30] pointed out that stroke patients who have undergone bloodletting therapy had basically received complete modern medical treatment, and the operation of bloodletting needs to be performed by professional medical personnel. Thus, it is not encouraged to operate using untrained people. Taiwan's Health Promotion Administration, MOHW [31], has indicated that if bloodletting is performed as stroke first aid, the blood pressure will fall to dangerously low levels, accelerating brain cell death.
However, when these patients found that the symptoms became more severe, most of them would go to the hospital in the car of a family member or a friend or a taxi, or they would ride a motorcycle or drive to the emergency room of the hospital. Similar to other studies, patients will seek immediate medical treatment when they have severe stroke symptoms [16, 18]. It was pointed out by the research survey of Wongwiangjunt et al. [32] that 83.4% of patients with acute stroke took a family car or taxi to the hospital, and only 16.6% of patients used an ambulance. Previous studies have indicated that access to emergency medical services can shorten the time to delay in pre-hospital care for patients with stroke [2, 18, 19].
The results of this study showed that when the patients arrived at the emergency department, they felt regret for missing the golden time of emergency treatment as they did not go to the hospital immediately, and then they felt sad, grieved and depressed to facing their physical disability. Harrison et al. [27] pointed out that stroke patients must realize that they have to arrive at the hospital within a limited time to obtain rt-PA medication, increasing their frustration with delays in the medical process. Thus, there is a significant correlation between stroke severity and post-stroke depression [33]. About one-third of stroke patients have symptoms of depression over time [34].
The delay in the treatment of acute ischaemic stroke patients before they arrive at the hospital is mainly due to patients lacking the correct perception of recognition and treatment of stroke. Therefore, it is recommended to strengthen the concept of correct stroke treatment for the public and advocate for the awareness of stroke-related neurological symptoms other than the FAST stroke formula, such as dizziness, headache, limb numbness, blurred vision and diplopia. Additionally, it should be emphasized that stroke symptoms will occur suddenly, each patient may have different neurological symptoms and symptom severity, the myth of bloodletting should be corrected, and the necessity of correct stroke treatment and the need to contact the emergency ambulance system to help the public should be strengthened to reduce the delay for stroke treatment prior to arrival at the hospital.