Studies have confirmed that various factors can influence WLB in nurses [12–13]. In this study, the factors affecting WLB of nurses’ second-victim experiences, second-victim support, and third-victim experiences were analyzed in-depth, and a predictive model was identified. The degree of experiences of second- and third-victims after PSI was an important variable in predicting clinical nurses’ WLB, and among them, seven variables—education level, physical distress, turnover intentions, marital status, position, second-victim support, and absenteeism—were considered as the main explanatory variables. From among these, in the final model, the main variables affecting the effective WLB of clinical nurses were turnover intentions, physical distress, and second-victim support. Based on the results of these relationships, it was possible to identify the negative pathways of factors affecting WLB, and by simultaneously considering the risk factors, we could provide an appropriate strategy for improving nurses’ WLB using a predictive model.
Seven explanatory variables affecting WLB were derived based on the Lasso regression. Particularly, education levels, physical distress, and turnover intentions were found to have a negative effect on WLB. This suggests that the higher the education level, the more it could support confidence and responsibility in performing nursing tasks, based on one’s knowledge and experience, but getting frustrated in the situation of the second-victim was more likely. Moreover, experiencing an adverse event related to patient safety is a strong stressor, thus, resulting in job stress among clinical nurses [25]. These stresses include physical changes, such as tachycardia, sleep disturbance, and loss of appetite [26], that inevitably affect nurses’ health. As turnover intentions due to burnout and stress eventually lead to a shortage of manpower owing to nurse turnover, which affects patient outcomes [26]; it is important to first manage the stress and job performance of individual nurses [27] that facilitate managing second damage and avoiding progression to third damage.
This study’s results revealed that marital status, position, second-victim support, and absenteeism had a positive effect on WLB. Faced with heavy workloads and shift work, married nurses with children were constantly attempting work-family balance in the hope that they would be able to take good care of their families and raise their children [28]. This suggests that family life can affect married nurses’ WLB and absenteeism rates, as compared to unmarried nurses, who may not have family responsibilities. Therefore, it is necessary to consider granting leave effectively to improve work efficiency, reduce absenteeism, strengthen the competitiveness of hospitals, and enhance the image of organizations. Depending on the nurses’ job positions, there are differences in work that affect their individual lives. Newly qualified RNs are at increased risk of absenteeism because of illnesses related to work commitments and psychological demands. To prevent this, nursing managers must monitor nurses’ mental and physical functioning [29]. Additionally, strategies for reducing absenteeism and retaining newly graduated RN teams require input and organizational commitments from nursing managers [30]. In particular, nurses with second-victim experience were significantly more resilient than nurses who did not use peer support and support programs [31]. Peer support helps to reduce the emotional burden and provides an understanding of the error situation, thus enabling accessing the post-error event [32]. For clinical nurses who were involved in PSIs, support from colleagues, supervisors, family, and the organizations reduce various difficulties caused by second-victim experiences and helps them to return to their normal daily lives and work [15].
This study’s results showed WLB to be higher at 3.972, in the group, whose turnover intentions were lower than 4.250, physical distress less than 2.875, and second-victim support less than 2.345. Therefore, it can be concluded that turnover intentions, physical distress, and second-victim support are key factors influencing WLB.
Nurses’ WLB is important for nurse retention, and building organizational stability is essential for increasing job satisfaction and lowering turnover intentions [33]. Nurses’ turnover intentions have been presented as a recurring problem that can be reduced by improving their working conditions [4]. As physical afflictions such as insomnia, appetite problems, and tension-related pains are more severe in rigid work situations, a flexible time policy may solve this problem [34], but the method has not yet been fully established. It is expected that accepting such a system will take time owing to the temperament of the nurses who work in shifts. However, research related to providing an attractive work schedule and work environment is continuously being undertaken in an attempt to provide a solution [35].
While hospital-led support and mentorship opportunities are important for clinical nurses to recover from their second-victim experiences, it is also important to understand and support nurses’ needs, motivate them to become determined to recover from their wounds, and give them opportunities to develop further [27]. Previous studies on nurses’ perceived second-victim experiences have investigated the status of these experiences, and discussions are emerging to devise strategies and programs [36, 37]. Therefore, it is necessary to improve the existing procedures and work environment by reviewing the work environment and work performance management of second-victims.
Accurate assessment of WLB based on second- and third-victims’ experiences using various methods to assess PSIs may provide better evidence for managing risk factors and remedial outcomes. Objective methods, such as health care providers’ electronic monitoring for patient safety, and modifying and developing safety protocols, are ideal for reducing second- and third-victim experiences resulting from PSI but may be costly or have no evidence of effectiveness on outcomes. Representing a predictive model by deriving variables in this way, based on the data obtained from the self-report questionnaire raises concerns about reporting bias, but since it is applicable in any environment and cost-effective, it can be an efficient way to provide additional information about one’s concerns.
Limitations
Although we implemented cross-validation to include various predictors for WLB and check the accuracy of the tree model, since the factor classification methods of Lasso and regression trees are exploratory for data analysis, they may provide incomplete models which limit the interpretation of the results. Future studies should attempt to replicate these preliminary findings in other groups to increase the reliability and accuracy of analyses on WLB for second- and third-victims. Additionally, since the study’s participants were recruited from among nurses who worked in a general hospital in the capital area, its findings have limited generalizability to the entire nurse population. Further, the collected data were self-reported, which might be vulnerable to a response bias. However, efforts were made to reduce this bias by employing validated questionnaires and rigorous collection methods. Finally, comparing the relationship between each sub-area with the results of previous studies may be a limitation, owing to the lack of studies on the second and third damage experiences related to patient safety incidents of nurses.