The study was designed to assess the disabled’s behavior while they are attending sporting events. The results of the study showed significant findings and particularly, the significant mediation effect of perceived value on future intention to visit. The overall results demonstrated that three motivations (i.e., life satisfaction, emotional happiness, and escapism), perceived value, and future intention have a strong and significant relationship. From a theoretical perspective, three stages of behavior (cognitive-affective-conative) were utilized to understand athlete’s behavior by integrating a theoretical framework. The proposed model was conceptually developed to understand consumer’s behavior (i.e., disabled athletes) by utilizing the cognitive-affective-conative stages and integrating theoretical framework. Interestingly, new term, “motivation for life satisfaction” was developed, modified, measured, and applied for the study. The item, “satisfaction” is generally measured for the affective stage. The finding of this study contributes to the existing sports event tourism and disabled athlete’s behavior studies in many ways.
The conceptual model examines and tests the motivations of disabled athletes by using actual data from those who had attended international sport events or competitions (i.e., the 2020 Summer Tokyo and 2022 Beijing Winter Paralympics). The model, we believe, adds new knowledge by offering an innovative examination into the role of disabled athletes’ motivations, perceived value, and future intention how perceived value mediates these two measuring items. The findings of this study extended and confirmed the previous theoretical frameworks by emphasizing the critical research areas in life quality and satisfaction [41, 42, 43], emotional happiness [54, 59, 81], escapism [29, 60, 61, 64], perceived value [70, 71, 72, 73, 75], and future intention [76, 78, 79, 82]. In particular, the methodology of this study extends tourism research beyond typical statistical measurement. With a significant growth of interest in tourism for disabled people, future research can focus on those subjects to understand and build unique behavioral models. This study proposed and applied the first conceptual model by understanding how disabled tourists are motivated in behavioral process in each stage.
The results of this study provide the following practical implications. From the perspective of SET, this study identified the influence of various pre-visit motivators of disabled athletic attendees on their on-site evaluation and post-visit intentions. The findings of this study suggest that the orientations of these attendees, such as their pre-visit motivations towards life satisfaction, emotional happiness, and escapism, can be closely related to their quality of life, time value, and health. Maybe, more detailed and life-based (e.g., health tourism) travel packages for the disabled athletes will have them motivated more while they are making decision. In addition, value-driven approaches (e.g., free for disabled athletes if travel with more than three family members) could be another strategies to increase their pre-visit motivation.
From a practical perspective, motivation is also associated with sport tourists’ higher persistence, emotions, the importance in participating, and gratification resulting from the sporting events; consequently, greater focus should be directed to profitable marketing strategies and practices that will influence sport tourists’ self-perceptions. Knowledgeable and determined sport tourists’ views on “getting in shape health benefits;”, “I can do it winning attitude”, “opportunities for better time management,” “traveling to places of interest,” and “chances to do something extraordinary” can be important elements for developing a successful sporting event promotional strategy through increased participants’ involvement [83, 84]. The systematic identification of SET’s impacts need further consideration because the mismatch between the target audience’s motives and the event’s concepts cannot produce a positive enhancement of on-site and post-visit outcomes. Any promotional strategies will enhance future intention of the disabled to attend the event.
From the educational perspective, the outcomes of this study should lead us to understand how the disabled athletes are motivated to assess the value and plan (i.e., intention) for the next event. Thus, for the DAs, including the non-disabled, it is necessary to understand their behavior by measuring and analyzing their motivational factors. Many studies indicated that experiencing a new culture and learning new information is different in their behavior [85, 86] while any socio-psychological motives in tourism are similar for sport event travelers. In addition, more and additional factors should be studied and explored because sports event tourists experience and learn certain aspects of the foreign destination's culture such as leisure activities, food, transportation, language, housing, arts, media, currency, and indigenous population [87, 88]. As previous studies have recognized the importance of motivation for understanding travel behaviors before (pre-visit), during (on-site-visit), and after (post-visit) site visits [87, 89], understanding of stakeholder’s motivations, including managers, workers, and residents are very pivotal [90]. In particular, sports event tourism with disabled athletes could be another research area in sport management as discussed earlier [2, 3, 91, 92].
From the marketing perspective, the disabled athlete’s values, including multidimensional values (transaction value, acquisition value, cost-money value, quality and value, emotional value, social value, functional value, etc.) need to be investigated and analyzed. Happiness and life satisfaction will be critical elements to promote disabled athletes and their family. According to Matson-Barkat et al. [93], the DAs would like to share or report their own emotional happiness which mutually empower them and reduce stigma related to disability. Promotional strategies using motivational factors (i.e., happiness and life satisfaction) will increase their intention to revisit in the future. As happiness and pride, which enhance self -confidence or actualization, have also been shown to be critical emotions [93], any marketing tools by inspiring and increasing affective feelings will attract an athlete’s tendency to attend sport events. Those marketing strategies can be maximized through social media. Hayduk and Walker [94] emphasized that it is easy to understand consumers' demands, including instant reactions through social network communication channels.