This study included a subset of 38 participants who had received CCTs for one year from among the 517 successful non-lapsed participants. Of the 38 participants, 15 (39%) were randomized to continue CCTs and 23 (61%) were randomized to discontinue CCTs (Table 1). Half were female (N = 19) and median age was 30 years (range: 19–48); 29 were married or living with a partner and all 38 had at least some primary education. Taking a motorbike or walking were the most common ways sub-study participants travelled to the clinic; 32 required less than hour to walk to the clinic. Eight sub-study participants had electricity and none had running water in their homes. When exploring who lapsed in the year after randomization, 7 of 23 participants in the CCTs discontinue arm lapsed compared to 2 of 15 in the CCTs continue arm (Table 1).
Key themes from qualitative analysis are elucidated and presented below including care motivation, CCTs and decision-making, effects following cessation of the CCTs among the discontinue arm only, and participant recommendations on incentives.
Care Motivation
We identified high intrinsic motivation to attend clinic visits among participants. Motivation to obtain and take their HIV medication, sustain good health, and survive for themselves and their families were many participants’ primary reasons for attending care. Most participants indicated they would come to the clinic regardless of the CCTs. Participants who missed clinic visits also expressed a strong motivation for future care attendance.
Broadly, participants conveyed how much they value their lives above all else and would not miss a clinic appointment to obtain their HIV medication, regardless of the CCTs.
“HIV medication is my life, that is why I have never missed [a visit].” Female, 31, CCTs Discontinued, Lapsed Care
“I feel that nothing can stop me from coming to the clinic because I’m the one taking medication and I know how important it has been to me and so there is nothing that can prevent me from coming to the clinic.” Female, 22, CCTs Discontinued, Lapsed Care
“Even if the voucher will not be available, I will always make sure that I don’t miss my clinic [visit], this is because my life and the life of my children depend on my medication.” Male, 40, CCTs Continued, Did Not Lapse Care.
Participants discussed how the CCTs were encouraging, but that care attendance was not hinged on their presence:
“[The CCTs] encouraged me, yes, but at the same time, my coming was not pegged on it; at time I wouldn’t get the [CCTs] but I would still come and take medication without fail.” Female, 43, CCTs Discontinued, Did Not Lapse Care
“Coming for medication was my major reason for coming to the clinic; I cannot say that I was coming because of the [CCTs]; it motivated me, yes, but it wasn’t mandatory; I have still been able to come to the clinic.” Male, 38, CCTs Discontinued, Lapsed Care
“It [CCTs] motivated me to continue coming; however, I didn’t consider the transport alone but also my medications because my life depends on them. My number one priority is to get my medication.” Female, 22, CCTs Discontinued, Lapsed Care
CCTs and Decision-Making
Participants described ways the CCTs expanded their options and autonomy for decision-making for clinic attendance along with other daily needs. Although participants prioritized their clinic visits and health, it was not always easy given resource and work constraints. The CCTs allowed participants to entertain other possible ways to overcome resource and work constraints. The CCTs provided an added benefit by alleviating the transport burden to attend the clinic. Participants no longer had to struggle to find transport money to get to and from the clinic. Ultimately, knowing they would receive the CCTs gave participants more choices, reduced stress, and made care attendance easier. It also reduced reliance on others, particularly among those who lived too far to walk and with limited financial resources. Some participants also indicated that the CCTs brought financial relief by making up for pay lost at work and provided a little extra money to buy food and other necessities. Although the CCTs provided extrinsic motivation by increasing their decision-making options and making clinic attendance easier, it appeared to supplement intrinsic care motivation for most participants.
One participant discussed her challenges with clinic transportation and the ways that the CCTs helped alleviate this burden:
“Because I wouldn’t have suffered looking for transport to and from the clinic like I sometimes do; I can borrow transport from someone and repay them once I am from the clinic but it’s a challenge, it’s just that my desire for HIV medication overrides any prevailing challenge. I must work a way out to get to the clinic.” Female, 22, CCTs Discontinued, Lapsed Care
Another participant discussed how the incentive helped him in clinic transportation:
“[The CCTs] ease my burden to some extent that would make it easier for me to come and go back home. That is the way it helped me mostly.” Male, 23, CCTs Discontinued, Lapsed Care
For participants who faced physical challenges reaching the clinic, the transportation incentive was especially helpful:
“It helped me with covering up my transport cost to the hospital since I come from far and I’m not able to walk; I don’t have a proper job for now and so I always have to ensure that I have a means of getting money to reach the hospital; the [CCTs] has really been helpful.” Male, 41, CCTs Continued, Did Not Lapse Care
Aside from covering the intended purpose of transport costs, many other participants discussed how leftover money from the CCTs allowed them to purchase food and other household necessities:
“[The CCTs] encouraged me because at times I could even lack salt in my house so when my clinic day comes I would say to myself to go to the clinic, I will find money there.” Female, 29, Migori, CCTs Discontinued, Lapsed Care
“It motivated me because I would spend the money for the benefit of my house; as you know, money is the pillar of happiness in a family.” Male, 27, CCTs Continued, Did Not Lapse Care
One participant described how taking food with his HIV medications reduced his side effects and that he used leftover money from CCTs to buy that food :
“[The CCTs] helped so much; I could use part of the money to buy a quarter of meat and change my diet; there drugs require someone to have a good diet.” Male, 48, CCTs Discontinued, Did Not Lapse Care
The leftover incentive money also helped participants fulfill familial responsibilities, as described by one mother:
I was given Ksh. 400(~$4) and two way I used Ksh. 100 (~$1) the balance of Ksh. 300 (~$3) I would use for buying sugar for my children, I would use it to buy food, silver cyprinid, sometimes I would buy cooking oil.” Female, 29, CCTs Discontinued, Lapsed Care
Other participants mentioned how the CCTs helped make up for money earned at work or by offsetting missed income.
“It influenced my decision to come to the clinic because I couldn’t have an excuse for missing to come; I was certain of getting some money at the end of the day even if I didn’t open business that day.” Female, 31, CCTs Discontinued, Did Not Lapse Care
“I felt happy because whenever I missed making profit in my business due to the appointment the voucher I received would cater for that loss.” Female, 31, CCTs Discontinue, Lapsed Care
Clinic attendance upon CCTs discontinuation
The parent AdaPT-R study to this sub-study demonstrated that CCTs were effective at supporting care engagement while they were provided, yet following their discontinuation, engagement worsened (22). This sub-study’s findings revealed that despite high intrinsic motivation to attend clinic visits regardless of the CCTs, cessation appeared to increase the burden of accessing care for some participants, particularly among those with constrained financial situations and/or living far way. The incentives had been instrumental in making care access easier by relieving structural burdens. Once the incentive stopped, participants had fewer options. They had to revert to relying on others by borrowing transport money, walking long distances to the clinic, and in some cases miss clinic visits. Many participants expressed disappointment, sadness and increased stress when the CCTs ended.
The cessation of the CCTs directly led to missing a clinic visit due to the inability pay for transportation to the clinic, as illustrated by this participant:
“Like this past month, I did not visit because I did not have transport. So, it would help me and I would go on time and not be late. This past one I missed because I did not have enough transport... there is nothing that can hinder me from coming to the clinic except when I am not able to raise the fare because this place is far.” Female, 27, CCTs Discontinue, Did Not Lapse Care
Disappointment and stress upon the cessation of CCTs were common reactions; participants were sad and troubled by having a new or re-emerging burden of finding money or a way to get to clinic appointments, including relying on other family members.
“Some part of my heart sank...no job, hard to find money to get to clinic; have to rely on mum and husband; but will continue with care.” Female, 21, CCTs Discontinued, Did Not Lapse Care
“It was a challenge because I had to strategize on how I would come to the clinic; sometimes I just don’t have money to use for transport to come to the clinic; while I was still receiving the [CCTs], I could sometimes borrow money from someone with the surety that I would return the money once I came back from the clinic.” Male, 46, CCTs Discontinued, Did Not Lapse Care
Additionally, for some participants the unexpected CCTs cessation caused them to be stranded near the clinic as they looked for funds to get home:
“I didn’t feel well because I had expectations. That’s the money I had planned to use as transport to get back home; I didn’t go back to Siaya on that day and so I spent three days at my friend’s house as I was looking for my means of transport back home.” Male 27, CCTs Discontinued, Did Not Lapse Care
Participants spoke of the ease CCTs afforded them— accessing care was no longer a problem—yet their struggle for transportation re-surfaced after the CCTs stopped, particularly among those coming from far.
“It [CCTs] eased my burden to some extent that would make it easier for me to come and go back home. That is the way it helped me mostly… I would like for it to be reinstated because it made it easier for me to move about” Male, 23, Rongo, CCTs Discontinue, Lapsed Care
One participant also noted a concern about perceived stigma following CCTs cessation— without the incentive and the autonomy it provided, other community members may now learn about her HIV status as she turns to them to borrow money for clinic transport.
“Sometimes I have to borrow money for transport to come to the clinic, somebody might wonder why I come to the clinic regularly and might join the dots and get to know that I am living with HIV.” Female, 22, CCTs Discontinued, Lapsed Care
CCTs recommendations by participants
When asked about incentives in the future, some participants advised against its deployment while others wished it could be resumed. There was a feeling that if you live far and are poor and used the funds for transport, one could easily default from their appointments, eventually become ill or die, and blame the hospital for not meeting their transportation needs if the CCTs were not resumed. Others expressed concern that the CCTs could foster dependency. The start and stop of the CCTs also sent a confusing message; participants recognized it as being there to motivate clinic attendance, yet it was then taken away. Those wishing the CCTs could be resumed felt it would continue to motivate care attendance, alleviate transportation challenges, and also help with lost wages and food.
“The truth is that people are very poor and being given transport at the facility and ease the burden that comes with living with HIV but it can create dependence.” Female, 22, CCTs Discontinued, Lapsed Care
“You do issue us transport cash which I thought was to motivate us to come to the clinic but later you stopped it. It is generally too complicated to be understood” Female, 31, CCTs Discontinued, Lapsed Care
“I would like for it to be reinstated because it made it easier for me to move about” Male, 23, CCTs Discontinued, Lapsed Care