Our study sought to describe cancer survivors’ common and unmet needs through their utilization of social media to fill educational shortcomings. Our results support previous studies’ findings and confirm patients’ lack of satisfaction with the education received through their oncology care team. Specifically, they are still seeking improved communication regarding their cancer diagnosis and treatment options, treatment side effects, and specifically sexual health-related side effects and mitigation strategies. Our results reinforce the understanding that patients are aware of their unmet needs and resort to looking outside the clinical setting to meet these needs. Our study further solidifies that social media plays an essential role as a source of information and confirms its specific value to patients.
We uncovered several previously unreported findings concerning the age and cancer type of patients seeking sexual health information through social media. Specifically, we found that the utilization of social media for sexual health concerns is not limited to younger patients. Approximately one-quarter of respondents were younger than 35, nearly half were 35–44, but more than a quarter were > 45, highlighting that both pre- and postmenopausal patients found value in online resources and community. Additionally, while sexual side effects are often discussed in the setting of breast or genitourinary cancers, a minority of responses came from patients with hematologic malignancies, melanomas, and even brain cancers. These findings highlight that every oncologist must be comfortable discussing this topic.
Our findings indicate survivors' desire to seek evidence-based information about treatment side effects and sexual function-related changes following cancer diagnosis and treatment. Considering the misinformation and disinformation pandemics exacerbated alongside the spread of COVID-19, cancer patients should have access to evidence-based, validated information during in-person, open conversations with their providers and in an online, accessible format. This highlights the need for more provider-created content and tools for cancer survivors online, especially for survivors who are unable to or do not feel comfortable having these potentially sensitive discussions in person. Many participants’ responses emphasized the value in or hearing about and desire to learn more about fellow patient’s experiences, and explained feeling less alone in their survivorship knowing that they were not alone in their symptomatology and challenges. Furthermore, these educational resources must be available to patients throughout their cancer treatment continuum: from the time of diagnosis, during treatment option discussions, and years following the completion of their regimens. This is aligned with the findings by Huynh, et al. in that the discussion of sexual adverse effects of treatment should occur "early and often.”
Strengths of our study include the sampling of a diverse and contemporary audience. This includes older patients that are typically more difficult to reach with virtual platforms. Additionally, we were able to reach individuals with cancer types that may not receive standard counseling regarding sexual health after cancer conversation (i.e., brain cancer). Likewise, there are some limitations to consider. The survey was administered anonymously through a social media page, which inherently presents self-selection and self-reporting biases. The sample predominantly consisted of patients with breast cancer diagnoses, which may lead to an overrepresentation of the concerns experienced by this group. Additionally, to respect respondents' privacy, questions regarding race and ethnicity, sex and gender, educational and socioeconomic background, and treatment history questions were not asked.
Finally, our study strengthened the notion that patients deserve a provider with expertise on these topics available to them. Nonetheless, since patients are willing to attend virtual spaces, these challenges may be mitigated with telemedicine or virtual support spaces. There are promising interventions with hybrid self-view/counseling models that have demonstrated symptomatic improvement in patient questionnaires [17, 18].
The present study highlights the importance of social media in the healthcare setting and its influence in shaping the physician-patient relationship, allowing for an empowered patient perspective and equal communication between the patient and provider [19]. Nonetheless, the use of social media can also negatively affect the physician-patient relationship: it can lead to increased switching of doctors and suboptimal interactions when patients cite misinformed social media content or have changed expectations to their visits [19].