3.1. Participants’ Sociodemographic Data
Among the residents who completed the MUT course, 15 ultimately participated in the process evaluation interviews. On average, the interviews lasted 15.20 minutes, ranging from 8–22 minutes. Table 1 shows the descriptive statistics of participants’ baseline sociodemographic data. Of the 15 participants, 9 (60%) were male. Their ages ranged from 24–30 years (mean 26 years, SD 0.57 years). Furthermore, 2 (13%) were unemployed social trainees, 4 (27%) professional master’s degree students, and 9 (60%) residents commissioned for training by other institutions. Six participants had 3–5 years of work experience, and the others were medical students who had just completed their undergraduate education.
Table 1. Sociodemographic data of the participants (N=15)
Variables
|
Commissioned trainees (n=9)
|
Master’s degree students (n=4)
|
Social trainees(n=2)
|
Gender
n (%)
|
Male
|
3 (33.33)
|
1 (25)
|
2 (100)
|
Female
|
6 (66.67)
|
3 (75)
|
0 (0)
|
Age
n (%)
|
<25
|
1 (11.11)
|
3 (75)
|
1 (50)
|
≥25
|
8 (88.89)
|
1 (25)
|
1 (50)
|
Education
n (%)
|
Associate degree
|
2 (22.22)
|
0 (0)
|
1 (57.38)
|
Bachelor degree
|
6 (66.67)
|
4 (100)
|
0 (57.38)
|
Master degree
|
1 (11.11)
|
0 (0)
|
1 (50)
|
Length of service
n (%)
|
<3
|
5 (55.56)
|
4 (100)
|
1 (50)
|
≥3
|
4 (44.44)
|
0 (0)
|
1 (50)
|
Marital status
|
Single
|
6 (66.67)
|
4 (100)
|
0 (0)
|
Married
|
3 (35.59)
|
0 (0)
|
2 (100)
|
Personality Types
n (%)
|
Extravert
|
4 (44.44)
|
2 (50)
|
0 (0)
|
Introvert
|
5 (55.56)
|
2 (50)
|
2 (100)
|
*The sources of trainees in our hospital are divided into three categories: the first consists of trainees commissioned by other medical institutions, the second includes postgraduate students, and the third comprises social trainees.
3.2. Qualitative Findings
The qualitative findings from the process evaluation of MUT courses are organised according to the Donabedian framework. We identified three primary themes: the structure of the course, teaching process, and practical application outcomes. These themes were further subdivided into subthemes (see Table 2) including the necessity of the course, comprehensive curriculum design, cognitive changes and behavioural transformation, flexibility and accessibility, interactive learning methods, continuous feedback and reflection, enhanced clinical judgment, increased resilience and confidence, and real-world application challenges.
3.2.1. Teaching structure
Theme 1: Necessity of the Course
Most participants highlighted the pervasive nature of uncertainty in clinical practice and the necessity of training to manage it. Understanding the importance of attending MUT increased residents’ motivation to participate therein. The most expressed view in this regard was that uncertainty in clinical practice can adversely affect the quality of patient care, leading to delayed or overly cautious decisions, resulting in suboptimal patient outcomes. MUT was essential in mitigating these impacts, as it enabled participants to better handle uncertain situations. It encouraged residents to discuss uncertainty with patients to foster trust and enhance doctor-patient relationships. Participants reported that the training increased their comfort in explaining uncertainties to patients, which improved patient trust and satisfaction. By involving patients in decision-making processes and managing uncertainty effectively, doctors can enhance patient satisfaction and adherence to treatment plans, ultimately improving overall patient care.
Besides the impact of uncertainty on patient care, participants noted that the lack of confidence in handling uncertain situations led to emotional distress and burnout. The training provided strategies for managing these emotions, helping to reduce stress and improve overall well-being. Residents reported feeling more confident and less anxious when facing uncertain clinical scenarios after completing the training. The structured approach to dealing with uncertainty boosted their decision-making confidence and encouraged positive behavioural changes such as active communication with patients and increased collaboration with colleagues. This improved clinical outcomes and reduced the sense of isolation in decision-making, contributing to a more supportive work environment.
Some residents expressed that they didn’t treat uncertainty as a challenge but an opportunity to improve their competence, since they realized that that one of the sources of uncertainty might be their own deficiencies, such as a lack of medical knowledge. This positive outlook had been instrumental in building their confidence and competence in handling ambiguous situations, ultimately leading to better patient care and professional satisfaction.
“...Before attending the course, I often felt hesitant and less confident when dealing with ambiguous diagnoses or treatment plans, which sometimes led to delays in patient management.(GP1)”
“...Uncertainty in medical practice used to take a significant toll on my mood and behaviour. I often experienced anxiety and self-doubt, which sometimes translated into defensive medicine practices, such as ordering unnecessary tests to cover all bases. (GP6)”
“...The MUT has been pivotal for my professional development. It has provided me with a framework to approach uncertainty not as a hindrance but as an integral part of medical practice. The skills and strategies I acquired through the course, such as reflective practice and evidence-based decision-making, have significantly enhanced my clinical competence.(GP2)”
Theme 2: Comprehensive Curriculum Design
Most participants considered curriculum design essential in equipping healthcare providers with the skills to manage uncertainty effectively, rather than merely increasing their uncertainty tolerance. The basic skills participants mentioned include recognising the nature of medical uncertainty, handling diagnostic ambiguity, decision-making under uncertainty, and communication strategies for discussing uncertainty with patients.
Students also reported that MUT balances theoretical knowledge and practical application. Lectures provided the necessary theoretical framework, while case analyses, group discussions, and role-playing exercises allowed participants to apply these concepts in real-world scenarios.
“...The MUT course thoroughly covered key topics essential for managing uncertainty in clinical practice. From understanding the sources and dimensions of medical uncertainty to learning about cognitive, and behavioural responses, the course content was comprehensive and well-structured.(GP2)”
“...The theoretical sessions provided a solid foundation, explaining the concepts and frameworks for understanding medical uncertainty. However, the practical exercises like role-playing, case analysis, and group discussions really enhanced my learning experience. I think we need a platform such as WeChat for post-course discussions.(GP11)”
Theme 3: Cognitive, Emotional, and Behavioral Changes and Transformations
The curriculum included cognitive and behavioural interventions. The cognitive interventions also taught critical thinking skills and strategies for recognising and addressing cognitive biases. The behaviour interventions focused on coping mechanisms for managing misconduct activities caused by stress and uncertainty, improving resilience, and fostering a positive attitude towards uncertainty using nudge theory. A subtheme regarding emotional changes when facing uncertainty emerged in the interviews, highlighting the interaction of cognitive, emotional, and behavioural aspects (Figure 1). Enhanced cognitive skills such as critical thinking and adaptability led to more effective and confident behaviours in clinical practice. Emotional resilience and stress management techniques enabled participants to maintain a positive attitude and stay composed, which influenced their behaviour. Positive behavioural transformation like increased collaboration and proactive decision-making reinforced cognitive development by providing practical experiences that enhanced critical thinking and adaptability, which replaced feeling anxious and overwhelmed with confidence.
“...The course highlighted the importance of recognising and accepting uncertainty as an inherent part of medical practice. This awareness helped me adopt a more measured and rational approach, reducing the likelihood of engaging in defensive or overly cautious medical practices that could harm patients or lead to resource wastage.(GP1)”
“...MUT provided strategies for maintaining professional integrity and making informed decisions without resorting to unnecessary interventions. This approach has made me more confident in my clinical judgments and less prone to doubt my decisions.(GP12)”
“...he training highlighted the emotional changes and interactions that occur when facing medical uncertainty. The course taught me techniques for emotional resilience and stress management, which have been invaluable in maintaining a positive attitude and staying composed in uncertain situations.(GP5)”
Figure 1: Relationships in Cognitive, Emotional, and Behavioural Education for Uncertainty Management
3.2.2. Teaching process
Theme 4: Flexibility and Accessibility
The MUT course was designed to accommodate the busy schedules of healthcare providers. For participants, the flexible scheduling options allowed them to attend sessions without disrupting their clinical responsibilities. However, many students noted that the course should be offered before entering the standardised residency training base.
“...The accessibility of this course was a significant advantage, as it allowed me to attend sessions without disrupting my clinical responsibilities.(GP4)”
“...I think the course should be offered before we enter the standardised residency training base. Having this training earlier would provide a strong foundation for managing medical uncertainty right from the start of our residency.(GP5)”
Theme 5: Continuous Feedback and Reflection
Most participants reported that MUT included regular and constructive feedback sessions with instructors and peers. These sessions provided insights into their performance, highlighted areas for improvement, and reinforced positive behaviours. Participants were encouraged to engage in self-reflection exercises, which involved analysing their experiences and identifying lessons learned. These exercises helped them internalise the training content and apply it to their clinical practice. The courses also fostered a collaborative environment where participants could give and receive feedback from their peers. This was valuable for gaining different perspectives and learning from others’ experiences. Many emphasised the importance of an iterative learning process, where participants could continually improve their skills through repeated practice, feedback, and reflection.
“...During the Medical Uncertainty Training (MUT) course, I regularly received constructive feedback from both instructors and peers. These sessions provided invaluable insights into my performance, highlighting areas for improvement and reinforcing positive behaviours.(GP4)”
“...By reflecting on my actions and decisions, I could better understand my strengths and areas where I needed improvement. This process of self-assessment was instrumental in helped me integrate the principles of uncertainty management into my daily practice.(GP8)”
3.2.3. Teaching Outcomes
Theme 6: Enhanced Clinical Judgment
Participants reported that MUT significantly improved their clinical judgment by enhancing their critical thinking and decision-making skills. They noted that this training enabled them to evaluate clinical situations more effectively and make better-informed decisions, leading to improved patient outcomes and overall quality of care. Many mentioned that the course improved their shared decision-making skills, allowing them to involve patients more in their treatment plans, which enhanced patient trust and satisfaction. They also highlighted that learning risk assessment skills helped them avoid medical negligence by making more balanced and informed decisions. Finally, they felt more confident in handling uncertainty, understanding it as an inherent part of clinical practice.
“...I particularly appreciated how the training improved my shared decision-making skills, allowing me to involve patients more in their treatment plans, which has greatly enhanced patient trust and satisfaction...Learning risk assessment skills also helped me avoid medical negligence by making more balanced and informed decisions.(GP5)
Theme 7: Increased Resilience and Confidence
Participants indicated that MUT significantly increased their resilience and confidence in handling uncertain clinical scenarios. The course provided evidence-based strategies for managing stress, which enhanced their stress management skills and supported their psychological well-being under pressure. Reportedly, the training taught them how to maintain composure during uncertain and stressful situations, which positively impacted their decision-making processes and overall clinical performance. Participants also felt empowered by the training, as it equipped them with the tools and confidence to approach challenges with a positive attitude and make informed clinical decisions.
“...One of the most valuable aspects of the MUT course was learning how to maintain composure in the face of uncertainty.By practicing these techniques, I’ve become more adept at handling difficult situations without letting stress or anxiety affect my performance.(GP3)”
“...This perspective shift has been incredibly liberating. I no longer see uncertainty as a personal failure but as an opportunity for growth and learning. The course equipped me with the tools to navigate uncertainty with confidence, which has empowered me to take a more proactive approach in my clinical practice.(GP14)”
Theme 8: Real-World Application Challenges
Despite the benefits, participants noted several challenges in applying the training in real-world scenarios. They noted varying levels of support from colleagues and the healthcare system, differences in patient populations, and complexity of integrating new skills into established routines as significant challenges. Adequate medical technical support including access to up-to-date medical information, diagnostic tools, and technical staff was often lacking. Furthermore, the variability in patient backgrounds, conditions, and preferences made it difficult to apply standardised approaches, necessitating tailored strategies that could be challenging to manage.
“...I faced several challenges when applying the training in real-world scenarios. One of the main issues was the varying levels of support from colleagues and the healthcare system.(GP10)”