The aim of the project was to develop access to therapeutic advice sheets for patients, their carers and pharmacists involved in coordinating complex healthcare pathways and patient care in the community. In this study, we showed that patients and healthcare professionals were generally satisfied with this method of communicating information about oral therapies. The THERANOVA-LIM project aims not only to improve coordination between the various healthcare players, but above all to transform the experience of oncology patients. The innovative approaches implemented in this project will bring numerous benefits for cancer patients, by optimising their treatment and improving their quality of life.
First, QR codes integrated into prescriptions and medication cards give patients direct access to detailed and constantly updated therapeutic advice sheets. Patients no longer have to worry about losing paper documents or searching for information. By simply scanning the QR code with their smartphone, they have immediate access to essential, up-to-date information about their treatments.
Then, therapeutic advice leaflets provide specific information relating to medicines, including side effects, precautions to take, possible interactions with other medicines, and nutritional advice. Patients receive relevant, personalised information. They help them to understand their treatment and follow medical recommendations more rigorously, contributing to patient empowerment and ongoing education for patients and carers to feel more in control of their situation, reducing anxiety and increasing confidence in the treatment being followed.
Among professionals practising outside the hospital, we gave priority to pharmacists. In French, pharmacy is the place where health professionals are available without appointment; pharmacists must have timely and detailed information to ensure optimal care. Pharmacies are widespread and play key roles in care, particularly when patients require security and support.
Communication among healthcare professionals is vital [20]; presently, no optimal support system is today available [21]. Occhipinti et al. showed that, although 44.4% of institutions had established communication between city and hospital, all found that this was time-consuming [22].
Digitization in cases of complex care required by patients with chronic illnesses, particularly cancer, is essential [23]. Initiatives to improve the sharing of information between hospital and outpatient professionals have already been underway for a number of diseases, including diabetes. The Dijon and Besançon university hospitals have created “identity cards” for diabetics [24] that feature a QR code indicating the required treatment, particularly in the event of an emergency [25]. The QR code system has been but little used by oncologists who require access to medical data or specific patient information. [26, 27].
The coded QR card may seem interesting, particularly in terms of its format, because patients can carry coded QR cards at all times, but this does not mean that they are autonomous. Both the digital divide and difficulties in accessing technology are still in play. Even the average age of our population is similar to that nationally [28], the impact of age and access to new technologies must be particularly taken into account. Some studies on remote monitoring, particularly of oral therapy, included much younger patients [29, 30]. For example, in the Capri study, the median age was 62 years (range 20–92 years); 27.7% of patients were aged between 65 and 74 years and 14% over 75 years [29]. The proportions of patients who use new technologies, particularly smartphone applications, are often age-dependent [29, 31, 32]. On the contrary, prescriptions are easy to use at any age. A limitation of the QR code system for prescription is that it applies only to drugs dispensed in hospitals, not community pharmacies, the staff of which thus lack knowledge of cancer treatments such as temozolomide.
Website and smartphone applications aid symptom management. In a review, Penedo et al. found that e-Health technologies aided cancer treatment [33]. However, if such systems are exclusively patient-centric, they will not be accessible by healthcare professionals. We cannot assess whether the use of QR codes reduced the incidence and impact of toxicity; the study was not designed to answer this question. However, the toxicity rate of 25.0% is in line with the literature [29] and the number of toxicity management calls was lower than in our previous publication [14].
The monocentric nature of the present study is one limitation, particularly in terms of representativeness. The fact that the study was performed in two successive phases reflects technical imperatives; it was necessary both to create cards and develop software that placed QR codes on prescription. Moreover, self-questionnaires may introduce information bias. Some patients chose not to answer certain questions. In addition, a Hawthorne effect may be in play; patients who are aware that they are being surveyed may (consciously or unconsciously) overestimate their compliance rates [34]. Recruitment bias may be in play; many patients had brain tumors (our center has expertise in this field) [14, 35]. However, unlike other studies, we did not select particular types of tumors and the QR code was available to all cancer patients. Setting up the cards is a complex and time-consuming task for the professional in charge, since the tool requires several stages: 1/attaching a card to each patient, 2/creating the account, 3/explanation and demonstration time for the patient, 4/contacting healthcare professionals and explanation time. This model also presents difficulties of reproducibility over time, since it requires a dedicated person to carry out the tasks mentioned above. For this reason, Prescriptions seems to be the easiest to use. This makes the format more attractive, particularly in terms of its ease of implementation and use. One of the limitations of the one of the limitations of the QR code system is that prescriptions for hospital-issued drugs are not provided to community pharmacies, which have no knowledge of anti-cancer treatments such as temozolomide.