Harm Reduction Housing Staff Interviews
Nineteen staff from all six sites participated in interviews including three on-site clinical staff, six case workers, seven program directors, one recovery coach, one harm reduction specialist, and one resident assistant. Staff spoke to on-site HRH operations, and highlighted a commitment to harm reduction services and accessibility for residents. During site visits and interviews, staff communicated practices they perceived as essential to supporting the well-being of residents were catalogued and considered as candidate inventory items.
Across all sites, staff underscored the provision of harm reduction supplies on-site. Staff often detailed the specific harm reduction supplies they offered to residents:
“All of our guests can pick up a kit, either from our counselors or downstairs when they would like to use and go outside. So, it has syringes, cookers, alcohol wipes, all of those, you know, a safe use kit. Just consistently low barriers and expectations to try and meet our guys where they're at.” - Site 6
Recognizing the prevalence of ongoing drug use among residents, ensuring access to safe drug use supplies emerged as another operational component, therefore the common supplies offered to residents were catalogued. Additional services that were documented as potential inventory items included medical services. While medical staff and stations were observed during field visits, staff were able to describe their specific role and the range of other medical services they provided to the residents. An on-site nurse described her role within the HRH site:
“My first thing is just making sure everybody's breathing, they're alive. And then beyond that, just trying to go a little bit further into care, addressing any wounds, abscesses, infections, be monitoring for that, to look for any signs of people starting to get sick, any psychological decompensation, just on trying to keep track of everybody's health really.” - Site 3
While on-site medical staff were not available 24 hours a day, 7 days a week across all sites, site staff felt their regular presence was beneficial to access non-stigmatizing care, particularly for residents who may have encountered stigma in traditional medical settings. Thus, on-site medical care was included as a component in the inventory. The provision of medical services facilitated access not only to treatment with medications for opioid use disorder (MOUD) but also to HIV testing, prevention, and care, a critical need given the heightened HIV risk among people who inject drugs and the current Boston area HIV outbreak (26). Wound care was an additional service that many sites offered to address drug related wounds and other skin infections common among residents. Staff reported their understanding of resident preferences for wound care offered on-site as superior to accessing care in other settings, since the care offered in HRH included sterile supplies and care by trained medical personnel, but did not include the stigmatization that they reported experiencing in traditional medical settings.
“They're more willing to engage in medical treatment, whatever that is, sometimes abscesses, it's really hard to get anyone to go to the hospital. Since [specialized healthcare agency] comes here.... some clients are more willing to engage. Like they're like, wow, I've never had this much help…. So sometimes when they see things are moving for them and they actually have tangible results, they're more willing to engage with us.” - Site 1
Harm reduction principles were integrated into the sites through provision of supplies and services as well as in their policies. While substance use policies varied across locations, all sites were committed to flexible tolerance of use. The program director of one HRH site explained how residents were not reprimanded for using substances within the HRH residence
“So, we were very flexible, and again just had supportive guiding conversations with people if we found people with drugs on them, we would talk with them. We would say ‘You need to put that in your lock box. Let's go do that. Do you need to go out and use right now? We'll take you down so that you can go out.’ So basically, just redirecting so that it was manageable.” - Site 5
Tolerance of substance use represented a level of flexibility and autonomy that was reflected in other on-site policies described by staff. Policies that promoted flexibility in residency, such as extended leave with the assurance of retaining one's bed upon return, similarly underscore an elevated support for autonomy that was afforded to residents in the HRH environment compared with traditional emergency shelters that do not guarantee beds to all. Site rules, which were added to the inventory based on observation and interview data, included policies on absence and permitting cohabitation by couples. These policies, which emphasize autonomy, promote harm reduction philosophy by encouraging resident independence and choice.
Another way that staff described creating empowering and flexible environments was through facilitation of a supportive network of peers and staff. All sites, for example, incorporated scheduled community meetings for both staff and residents to attend – often consisting of updates on new policies, procedures, as well as giving residents opportunities to voice recommendations or grievances. Some sites hosted community activities that involved resident gatherings, such as pizza parties or waffle making, or recovery-oriented community events such as Alcohol Anonymous or Narcotics Anonymous meetings. Such operations were included as potential inventory items that promoted a harm reduction-oriented space of community support. Staff were able to describe how they promoted an HRH community:
“I think we really have established a community. We do things to bring the guests and the staff closer, I will always use the example of we have barbecues …, and it's just a very informal way to engage with people. And you know, it’s a suggestion that one of our housing guests had that like I have not had a homemade burger in like 15 years like, let's do, I want a barbecue. So, we started doing that and that was really popular and that became like a weekly thing.” – Site 1
Staff also talked about ways in which security staff contributed to this environment. While security guards were observed during site visits, staff spoke to the ways in which security guards prioritized physical safety through a person-centered approach, de-escalation, and trauma-informed actions. This approach fostered good relations with residents, emphasizing harm reduction and mutual respect, therefore it was included as a potential inventory component. A staff member from an all-women’s shelter described their security staffing:
“We have security 24/7. We require that it's a female security staff in case they do need to intervene and use physical touch. But that doesn't really happen. We try to avoid that at all costs.” – Site 5
The harm reduction adaptations of the existing shelter system and focused, co-located attention to basic needs (i.e., food, housekeeping) defined the HRH spaces as exceptions to a larger housing system’s typical service structure and a transitional housing service. Transitional supports such as providing daily meals and transportation proved to be integral for the well-being of residents and allowed for increased engagement with other services. One HRH case manager spoke to the importance and changes which s/he observed within residents after attending to their social determinants of health:
“It is really awesome to see people coming in off the streets and just always trying to survive, a little bit of that is taken off their shoulders and they can kind of settle in and their personalities start to come out a little more because you're not defending for your life all the time. Because you have housing, you have stability you have food. And to see them move on and be housed is really incredible.” - Site 1
The intertwining of basic needs and harm reduction service supports present at HRH sites suggested their inclusion into the inventory as possible components.