In synthesizing the existing literature, several key themes and gaps emerge. While traditional technology adoption models like TAM and UTAUT have been widely applied to social media contexts, they may not fully capture the unique aspects of on-demand platforms. The emphasis on ephemeral content and visual communication in these services introduces new dimensions of user motivation and behavior that are not adequately addressed by existing frameworks. Furthermore, the literature reveals conflicting findings regarding the role of demographic factors in social media adoption, particularly for newer platforms. This study aims to reconcile these disparate streams of research by proposing an integrated model that accounts for both established adoption factors and platform-specific features, while also examining the moderating effects of age and gender. Ephemeral social media, characterized by temporary content that disappears after a short period, has revolutionized digital communication. Platforms like Snapchat, Instagram Stories, and TikTok have gained immense popularity, particularly among younger demographics. This literature review aims to provide a comprehensive overview of existing research on ephemeral social media adoption and identify key gaps in current knowledge.
Factors Influencing Consumer Adoption of On-Demand Social Media Platforms
Here is a list of key factors that may influence consumer adoption of on-demand social media platforms.
Technology Adoption Models
Piwek and Joinson (2016) utilized the Technology Acceptance Model (TAM) to examine Snapchat adoption, finding that perceived enjoyment was a stronger predictor than usefulness. Malik et al. (2016) applied the Unified Theory of Acceptance and Use of Technology (UTAUT) to Instagram Stories, highlighting the importance of social influence and performance expectancy. Hsu and Lin (2020) integrated TAM with the Uses and Gratifications Theory to study TikTok adoption, emphasizing the role of entertainment and self-expression. While these studies provide valuable insights, they often fail to fully capture the unique aspects of ephemeral content. There's a need for models that incorporate ephemeral-specific constructs such as fear of missing out (FOMO), perceived authenticity, and temporal value.
Uses and Gratifications Theory
The Uses and Gratifications Theory has been widely applied to understand motivations for ephemeral social media use: Bayer et al. (2016) identified social connection, entertainment, and functional needs as key motivators for Snapchat use. Vasquez-Herrero et al. (2020) found that self-expression, voyeurism, and social interaction drive Instagram Stories usage. Omar and Dequan (2020) explored how ephemeral features satisfy users' needs for immediacy and authenticity. While these studies provide insights into user motivations, there's limited research on how these motivations may differ across demographic groups, cultural contexts, or various types of ephemeral content.
User Behavior and Engagement
Several studies have examined user behavior patterns on demand or ephemeral platforms Xu et al. (2016) analyzed Snapchat usage patterns, finding that users engaged more frequently but for shorter durations compared to traditional social media. Cavalcanti et al. (2017) investigated visual content strategies on Snapchat, highlighting the importance of authenticity and immediacy in user-generated content. Li et al. (2021) examined content creation and sharing practices on TikTok, emphasizing the role of algorithmic content curation in shaping user behavior. There's a lack of longitudinal studies examining how ephemeral content consumption affects user behavior, engagement, and platform loyalty over time. Additionally, more research is needed on the psychological impact of constant exposure to disappearing content.
Privacy and security concerns
Privacy issues related to on-demand or ephemeral media have been the focus of several studies. Kotfila (2014) examined privacy perceptions among Snapchat users, finding that the perceived ephemerality of content led to a false sense of security. Morlok (2016) investigated how on-demand features influence users' privacy concerns, highlighting the paradox between privacy expectations and actual data retention practices. Jiang et al. (2020) explored the relationship between privacy concerns and self-disclosure behaviors on-demand platforms, revealing complex decision-making processes among users. There's a need for more comprehensive research on how privacy concerns impact adoption and usage patterns across different ephemeral platforms, particularly in light of evolving data protection regulations.
Cross-platform comparison
Some studies have attempted to compare on-demand features across different platforms. Sheldon and Bryant (2016) compared motivations for Instagram and Snapchat use, finding differences in social interaction patterns and content preferences. Feng et al. (2019) examined user engagement across Facebook Stories, Instagram Stories, and Snapchat, revealing platform-specific usage patterns. There's a lack of comprehensive studies comparing adoption factors, user behaviors, and content strategies across multiple ephemeral platforms, particularly newer entrants like TikTok and emerging features on established platforms.
Business Use and Marketing Strategies
The adoption of on-demand social media by businesses has also been studied. Sashittal et al. (2016) explored how brands use Snapchat for marketing, highlighting the challenges of creating engaging ephemeral content. Vannucci and McCauley (2020) examined influencer marketing strategies on Instagram Stories, emphasizing the role of authenticity and immediacy in driving engagement. More research is needed on how businesses adapt their social media strategies for ephemeral platforms and how this affects consumer adoption and engagement. Additionally, the effectiveness of ephemeral content in driving brand awareness and purchase intentions requires further investigation.
Ethical and Societal Implications
Some researchers have begun to explore the broader implications of on-demand social media. Charteris et al. (2018) examined the impact of ephemeral social media on youth digital culture, raising concerns about privacy and digital footprints. Throuvala et al. (2019) investigated the potentially addictive nature of ephemeral content consumption, highlighting the need for digital well-being interventions. There's a significant lack of research on the long-term societal impacts of on-demand social media, including its effects on communication patterns, information retention, and social norms. While significant research has been conducted on-demand social media adoption, several key areas remain underexplored. To address these gaps, future research should focus on Developing on-demand -specific adoption models that incorporate unique constructs such as FOMO, perceived authenticity, and temporal value. Conducting cross-cultural and demographic comparisons to understand how adoption factors vary across different user groups. Implementing longitudinal studies to examine the long-term effects of on-demand content consumption on user behavior, psychology, and platform loyalty. Investigating the privacy paradox in ephemeral contexts, particularly how users reconcile privacy concerns with self-disclosure behaviors. Comparing adoption factors, user behaviors, and content strategies across multiple on-demand platforms to identify platform-specific and universal factors. Examining how businesses adapt to ephemeral platforms and how this affects consumer adoption and engagement. Exploring the broader societal and ethical implications of ephemeral social media, including its impact on communication patterns, information retention, and digital wellbeing.
Unified theory of acceptance and use of technology (UTAUT)
The UTAUT model is a technology adoption framework used to explain user intentions and behaviour towards accepting and using new technologies. UTAUT integrated elements of eight prominent technology adoption theories into a consolidated model ((Dwivedi et al., 2011; Venkatesh et al., 2003). At its core, UTAUT aims to explain usage intentions and technology use behaviour through four key constructs (Mohammad et al., 2014): Performance Expectancy - The degree to which a user believes technology will provide benefits or improvements in task performance. Similar to perceived usefulness. Effort Expectancy - How easy do users perceive it to be to use the new technology? Builds conceptually on perceived ease of use. Social Influence - Users' perceptions of whether important others believe they should use the technology. Captures subjective norms. Facilitating Conditions - Users' perceptions of whether technical and organisational infrastructure exists to support the use of the technology (Maeen S et al., 2023). UTAUT theorises these four constructs directly determine usage intentions and behaviour (Lim et al., 2023). Additionally, it proposes that variables like gender, age, experience and voluntariness of use moderate the impacts of these core constructs on adoption. UTAUT provides a robust theoretical framework for evaluating the adoption of new technologies like on-demand social media platforms (AlQudah, 2015). In particular, UTAUT’s four core constructs offer critical insights: Performance expectancy explains user motivations around platforms perceived as useful or enabling improvements in social interactions. This aligns closely with identified drivers like entertainment value, connecting with others and serving communication needs. Effort expectancy relates to ease of use - a key factor given that on-demand platforms leverage new interfaces optimising for visual content creation. The intuitive, frictionless nature of these apps drives adoption. Social influence is relevant given network effects around friends, family, and broader trends, which play a pivotal role in the on-demand social media uptake (Ashraf et al., 2022). Especially among younger demographics, interpersonal forces compel adoption. Facilitating conditions consider technical and infrastructure supports. The rapid evolution of mobile technology and broadband paved the way as key antecedents before mass consumer adoption of on-demand platforms could occur. UTAUT delivers empirical insights into user intentions and behaviours that underpin real-world consumer adoption of ephemeral, mobile-centric, and socially-driven platforms like Snapchat or Instagram Stories (Savić et al., A. 2019). UTAUT provides a comprehensive framework for studying user acceptance and usage decisions toward new technologies. It has been applied extensively in information systems and consumer research. The model accounts for 70% of the variance in usage intention, outperforming predecessor theories like TAM. As such, it remains one of the most robust technology adoption models available (Northwestern University in Qatar 2019).
3.2 | Social influence
Social influence refers to the interpersonal drivers that compel individuals to conform to certain attitudes, behaviors, or usages based on pressures in their social networks. In technology adoption contexts, it captures peer influence, word-of-mouth referrals, and the network effect, where new platforms become more valuable as more contacts join (Lee & Choeh, 2020). For on-demand social media characterised by impermanent content, social influence is an especially salient adoption driver (Celuch et al., 2007). Given that Snapchat, Instagram Stories, and similar apps cultivated strong network effects and influencer culture access to followers, non-users witness friends and family using playful features like filters, stickers, and AR lenses, which spur FOMO (Ben Amoret al. 2023). The viral visibility of on-demand activities makes assessing one’s relative losses from missing out more tangible. Where such apps gain critical mass among younger demographics, adopting ephemeral features can even signal social status and tech-savviness. Relatedly, as more intimate circles migrate daily interactions to impermanent messaging and stories, holdouts face mounting pressure to join in sustaining relationships ( Guoqing Zhang, 2023). Since Snapchat and Instagram DM networks differed from “friends” lists, not adopting these apps could isolate one from closer friend groups over time. Especially for younger users, such apps underpin bonds where life events are experienced communally at the moment rather than documented for eternity (Ann-Charlott Jurlander, 2016). In essence, on-demand social media successfully positioned itself as the next evolution of staying socially connected amid rapid gains in mobile broadband and smartphone penetration. It reverberated as a cultural sensation across schools and campuses. Through viral word-of-mouth and network effects, desires to participate in these ephemeral experiences cascaded rapidly once a critical mass was established (Jitpaisarnwattana et al., 2021).
3.2.1 | Electronic word of mouth (e-WOM)
According to Kotler & Keller (2012), Electronic word-of-mouth (e-WOM) refers to any positive or negative statement made by customers about a product or company via the Internet. It carries more credibility and influence than traditional promotional content. In the age of social media, e-WOM can spread rapidly online among consumers (Babić Rosario et al.,2020). Research shows that e-WOM significantly impacts purchase decisions, as consumers place high trust in peer opinions (S. Sari et al., 2017). In the context of on-demand social platforms like Snapchat or Instagram Stories and reals, e-WOM can be a highly impactful driver of consumer adoption (Dutta et al., 2019). These apps often rely on viral diffusion among young demographics rather than traditional advertising. Potential new users may not directly evaluate utilities like ephemeral content or Stories formats. Rather, their adoption decisions are subject to e-WOM circulating among their social circles (Donthu et al., 2021). For example, a user may be compelled to join Snapchat because several friends have shared fun Snap streaks or creatively edited images. The positive experiences transmitted by peers shape the perception of usefulness and enjoyment prior to first-hand evaluation. This also applies to network effects - as more social connections join the platform, greater adoption pressure is exerted through e-WOM mechanisms (Baksi, 2016). Cognitively, consumers rely on e-WOM to reduce uncertainty and risk for new innovations like on-demand apps with which they have no direct experience (Simões & Bárbara Gomes, 2022). Amid rapid digital disruption, e-WOM also allows consumers to stay updated on technological trends and normalise emergent behaviours like ephemeral messaging. It serves an informational role in depicting new innovations as aligned with cultural shifts and social norms (Ana Babić Rosario & Kristine et al.,2020). Viral e-WOM circulation among younger demographics provides credibility, builds hype, informs consumers and ultimately accelerates the adoption of on-demand social apps via interpersonal influence. Managing and monitoring e-WOM should be a priority for platforms seeking rapid user growth (Abdulla Saleem Haroon et al., 2022).
Perceived Usefulness
According to Davis (1989), Perceived usefulness refers to the degree to which a user believes that using a particular technology or system will enhance their performance or provide personal benefit. It is a key determinant in multiple technology adoption frameworks. In the context of on-demand social media, perceived usefulness indicates the extent to which consumers believe platforms like Snapchat or Instagram Stories offer utilities and value-added functionality relevant to their needs. Given that on-demand social media presents a markedly different paradigm from legacy social networking, the precise nature of its perceived usefulness likely varies from traditional platforms (Rothwell 2022). Consumers may not expect persistent recordings of life events and moments. Rather, temporary sharing and ephemeral content may be perceived as more fun, casual, and aligned with maintaining intimate relationships through spontaneous digital interactions (Aw et al., 2019). As such, the aspects of on-demand media are perceived as useful span entertainment, convenient communication, creative outlet for self-expression, and maintaining close social ties (Delgosha et al., N. 2020). Consumers will evaluate short-form videos, AR lenses, and impermanent messaging through these lenses before adopting them. Where ephemeral content is seen as reducing friction and enabling more light-hearted connections relative to curating a static timeline or feed, adoption intent strengthens (Mookerjee ET AL., 2022). Usefulness perceptions also interact with network effects—the more contacts an individual has on Snapchat making use of its playful features, the greater that user’s appraisal of its relational value (Kusyanti et al., 2018). In addition, passive consumption via “stories” allows initial evaluations of usefulness without two-way reciprocity demands. By providing glimpses into social circles’ activities, the observational utility perceived by users grows in line with network expansion. In essence, the rapid growth of on-demand platforms relies on conveying utilities around enjoyment over long-term documentation, creative self-expression, and maintaining intimate circles—elements validated through social reinforcement (Acheampong et al., 2020). Aligning to these use cases drives user sign-up and habitual use. On-demand social media platforms with higher perceived ease of use will have higher adoption rates among consumers (Basuki et al., 2022).
Perceived Ease of Use
Perceived ease of use refers to how much effort a user believes is required to utilise an innovation or system. Consumer technologies that are simple and intuitive to understand generally see higher adoption rates (Yoon Jin Ma, 2017). In the context of ephemeral social media platforms, ease of use plays a pivotal role, given their radical break from previous interfaces and models of internet communication (Brookshire, 2018). Unlike the text- and timeline-focused feeds that dominated social media initially, on-demand platforms emphasise tap-and-shoot visual communication, which resonates more naturally for mobile users (Sedighi et al., 2021). Features like Snapchat and Instagram Stories provide full-screen canvases for playful creativity using overlays, stickers, filters and editing tools applied by fingertip touch (Kamboj et al., 2021). By modelling after fluid smartphone messaging rather than older computing paradigms, impermanent sharing apps lowered user-side frictions substantially—a key enabler of consumer adoption among mobile-savvy demographics. As well, their friendly interfaces catalysed growth through word-of-mouth and social learning (Rauniar et al., 2014). Observing friends casually use features like Snapchat’s face-altering lenses or Boomerang clips alleviated anxiety over initially grasping the new apps and sidestepped digital literacy barriers altogether. Such viral diffusion of ephemerality made grasping the utility of temporary sharing innate rather than manual. Lastly, with permanence abandoned as a core premise, failing to understand any specific feature carried little cost (Hubert et al., 2019). Experimenting playfully with ephemeral tools, even for superficial amusement, could quickly become habitual. This trial-and-error dynamic enhanced early perceivable ease of use, as consumers did not fear the repercussions of operating outside their comfort zones when starting out. In essence, on-demand platforms democratised social media creativity (Zhang et al., 2014). On-demand social media platforms with higher perceived ease of use will have higher adoption rates among consumers (Ratten, 2014).
Demographics
Demographics—encompassing factors like age, geography, cultural upbringing and socioeconomic status—play a pivotal role in determining consumer technology adoption rates (Burnap et al., 2015). For on-demand social networking platforms defined by ephemerality and impermanence, age and generational divides are particularly impactful determinants. Epitomised by Snapchat, FaceBook, YouTube, etc, the initial waves of ephemeral messaging resonance stemmed from teen and young adult cohorts. Relative to prior generations, these digital native groups prized visual communication, maintained closer bonds with inner circles rather than loose acquaintances, and sought outlets for playful, creative expression over permanent archiving (Bhatt et al., 2017). Having grown up immersed in mobile technology and internet connectivity, initial onboarding frictions were also lower. Contrastingly, older users acculturated to static documenting of life events often struggled to perceive use cases around temporary sharing absent deeper social cues (Webber, 2007). Still, as influencers and celebrities created Snapchat accounts, the app successfully bridged some generational divides through cultural visibility and memetic spread of novel features like face filters ( Miller, M. 2019,). Nevertheless, data consistently showed that on-demand social adoption concentrated among Gen Z and millennials aged 25 and below. Over 75% of Snapchat’s audience falls into this cohort (Esteban Ortiz-Ospina 2019). These digital-first demographics innately understood ephemeral messaging as the next evolution of always-on connectivity (Arora et al., 2020). One signal of this gap is that stories and DM responses were often screenshotted by older nostalgic generations rather than engaged through intended ephemeral means. In essence, on-demand platforms took off by resonating with young, mobile-savvy users first before diffusing outward across age groups (Adam, A.(2019). Their growth relied on teen and young adult pioneers establishing excitement and buzz around these apps as the future of staying continually connected. To compare the adoption rates of on-demand social media platforms across different age demographics (Smith & Anderson, 2018, ).
Enjoyment
According to Gould (1985), it refers to the intrinsic motivations around finding an activity fun, entertaining, and pleasurable in its own right. On-demand social media emphasizes enjoyable, amusing experiences as a key pillar of its value proposition over long-term documentation (Chun-Hsiung et al., 2008). Features like AR lenses, memes, and filters are purpose-built to drive engagement through light-hearted fun rather than utilitarianism (Janella Eshiet, 2020). In this respect, enjoyment is pivotal in consumer adoption and sustained platform stickiness. Users—especially younger demographics—are drawn to creative features that offer amusement, comedic relief, and distraction from daily stresses. Where sharing casual content brings happiness through responses and social bonding, habitual use forms positive emotional rewards (Bedi et al., 2017). Enjoyment lowers barriers to conversational engagement, as humour and wit are universally understood languages facilitating interaction. Platforms perceived as fun and exciting due to their abilities to surprise, create laughter, and produce smiles see viral adoption by demographics seeking to weave more playfulness and spontaneity into digital lives (Praveena & Thomas 2014).
Convenience
According to Berry et al. (2002), Convenience refers to how well an innovation fits into and streamlines a consumer's lifestyle and existing habits. On-demand social platforms emphasise convenience as a key driver of adoption through mobile-centric design and episodic sharing formats lowered commitment barriers relative to formal publishing platforms. Features like Snapchat Stories enabled users to provide rapid life updates accessible to friends when convenient, without pressures or expectations to craft polished narratives, archive memories, or accrue public metrics (Chu, 2011). Impermanent messaging allowed more frequent, casual check-ins aligned with real-time conversations. Accessibility from smartphones' home screens made these platforms a ubiquitous dashboard for invisible audiences craving insider glimpses. Where such apps integrated frictionlessly into daily routines—commuting, waiting in line, boredom during commercial breaks—convenience cemented habits and dependency (Jiang et al., 2013). Rather than manifesting as separate domains requiring dedicated logging on, their ambient, always-accessible nature became a lifeline for perpetual contact. This convenience enabled immersive social integration to outpace carefully planned interactions (Fromm 2019).
Curiosity and Experimentation
Curiosity and experimentation refer to users' desire to discover and try out new innovations, experiences and technologies simply for the sake of exploration (Berlyne’s 1954, 1960, 1966). On-demand social media platforms appealed uniquely to human curiosity upon their launch, as early adopters were intrigued by messaging and broadcasting concepts diverging from the status quo of persistent posts and documentation (Hustad, Eli,et al., 2008). Ephemerality itself sparked curiosity into how temporary, self-destructing content could alter digital communication and authentic self-expression if freed from permanence pressures. Creative features like filters, lenses and stickers meanwhile enabled curiosity-driven experimentation with virtual identity fluidity( Mridha et al.,2020). Users could reinvent appearances on the fly while safely shielded by the ephemeral format protecting later regrets. Where curiosity drew initial installs and account creation, feature experimentation then enabled recurrent engagement. Curiosity also bred viral sharing, as users implored contacts to join simply to behold these fascinating new paradigms first-hand through collaborating (Wiggin et al., 2019). The result was rapid network effects that mainstreamed on-demand social media from an early novelty into a cultural pillar (Dahlström et al.,2013).
Visual Focus
Visual focus refers to platforms and features emphasised around photos, videos, and visually-oriented communication rather than text (Meng et al.,2021). On-demand social apps underscored this shift from verbal to visual sharing, leveraging smartphone embedment and mobile cameras to lower barriers towards tap-and-share image creation (Xu et al.,2021). Stories and Snap formats minimised words in favour of full-screen visual canvases overlaid with stickers, filters and emojis conveying feelings. This visual orientation catered to younger demographics, preferring showing over telling when rendering life experiences while also universally reaching across language barriers (Aslam, S 2023). Human beings process visual data instinctually faster than text, enabling a more rapid conveyance of emotion and situations through ephemeral photo snippets. The ascendence of selfies and reaction culture additionally made visual focus pivotal for consumer adoption via empowering users to harness the camera for identity crafting and conveying inner states outwardly(S. Asur et al.,2011). Users felt enabled to perfect appearances and quirky mannerisms through iterative visual communication, privately or publicly, with amenities like lenses and filters aiding self-expression (Bossetta, M. 2018).
Ephemerality
Ephemerality refers to transient, temporary formats where content expires or self-destructs after a set period of visibility. It has defined on-demand platforms as a radical divergence from permanent social networking (Carlsson et al.,2016). By embracing impermanence, these apps altered digital communication incentives and norms around authenticity, creativity and privacy. Freed from documented histories, users feel comfortable sharing more intimate, raw glimpses aligned with inner thoughts rather than curated personas. Spontaneity increases as lingering evidence cannot resurface later and is susceptible to over-analysis (Locatelli et al., 2021). Visual creativity soars with filters and lenses, as trial and error carries no cost. Users also retain greater control over privacy and boundaries, able to reveal transient insights without worrying who might access them in perpetuity. Ultimately, ephemerality has recast social media as more personally authentic, playful, and aligned with human psychological needs (Barker, C. 2022). It offered an escape from the stresses of digital permanence in earlier platforms while opening new pathways for self-expression by enabling risk-taking. These benefits catalysed adoption and habit formation as Users continually returned for emotional release through temporary sharing (Radmore et al. (2023).
Interpersonal Influence
Interpersonal influence encompasses peer pressure, word-of-mouth, network effects, and other social drivers stemming from contacts, communities, or the broader mainstream culture. On-demand social platforms leverage interpersonal influence to achieve viral adoption and retention (Adnan, 2014). Apps like Snapchat and Instagram Stories successfully positioned themselves as exciting cultural sensations that friends discussed and bonded over (Ramayan et al,. 2018). FOMO set in as people heard about new lenses, creative tools, or engaging Use cases in impermanent messaging. Seeing close friends constantly snapping photos, videos, and life updates made the utility tangible for prospective users regardless of demographic barriers(Köster et al., 2021). Over time, interpersonal influence became pressure to adopt as those refusing to use ephemeral apps, especially teens and young adults, faced social isolation (Shang et al., 2011). Through hype, memes, influencer marketing, and fostering inclusive communities for temporary sharing, on-demand social apps sustain growth via social transmission—not just efficiency improvements. Habit-forming engagement is perpetuated as people feel emotionally rewarded for participating collectively in these bonding rituals (Dr. K .R. Subramanian 2017).
H1: Perceived usefulness (e.g. entertainment value, ability to connect with others) has a positive relationship with adoption rates of on-demand social media platforms.
H2: Perceived ease of use (e.g. intuitive interface and simplicity) is positively associated with consumers' decisions to use on-demand social media.
H3: There are significant differences in adoption rates of on-demand social media across age groups, with higher adoption among younger demographics like Gen Z and millennials.
H4: Social influence factors (e.g. network effects, peer influence) positively predict the adoption of emerging on-demand social media platforms.
H5: Intrinsic motivational factors like perceived enjoyment, convenience, and curiosity have a positive impact on consumer engagement with on-demand social media compared to traditional social media.
H6: The visual nature and ephemeral content focus of on-demand platforms leads to greater adoption among users preferring visual modes of communication.
H7: Higher perceptions of ephemerality coincide with increased intentions to use and higher usage of on-demand social media that have temporary sharing features.
H8: Interpersonal influence in the form of e-WOM, peer pressure and network effects is positively associated with adoption rates of on-demand social media platforms.