According to the United Nations forecast, the proportion of China's population aged 65 and above is expected to increase from 14% in 2022 to 30% in 2050.1 The population of elderly people aged 65 and above reached 167 million, accounting for 11.9% of the total population.2 China has entered a period of rapid population aging development, and the situation of population aging is severe.3 The aging society has a huge and rigid demand for medical, nursing, rehabilitation, life care and other services, and efficient, comprehensive, and full cycle nursing services are urgently needed. 4 Research has shown that traditional nursing service models are insufficient to meet the nursing service needs of the current aging society. 5 In order to explore a new nursing service model and alleviate the contradiction between nursing supply and demand, the General Office of the National Health Commission has proposed a plan to promote Internet + nursing services in 2019–2020, further expanding the scope of the pilot work of "Internet plus nursing services". 6
The National Nursing Development Plan (2021–2025) has identified the active promotion of these pilot measures as the focus, which indicates that the country actively encourages the development of Internet + nursing services.7
"Internet ་nursing service" mainly means that medical institutions use the registered nurses of their own institutions to provide nursing services, nursing guidance, health consultation, etc.Nurses in Internet + nursing service are also called shared nurses, there are major participant with rich clinical work experience and solid theoretical foundation.8For discharged patients, people suffering from diseases and having difficulty moving with the help of new generation information technologies such as the Internet, the Internet of Things, cloud computing, big data, and mainly in the mode of "online application, offline service".9 These services can fully utilize high-quality nursing talents, balance the allocation of nursing resources, reduce the pressure on medical resources, and better meet the diverse and multi-level health needs of the public.Internet + nursing services use the Internet to break through the shackles of traditional nursing so that patients with mobility difficulties can achieve home care and meet the multi-level nursing needs of patients. This service is a personalized nursing service that can not only alleviate the current shortage of medical resources, but also improve the quality of life of users of this service.10Although some parts of China have received continuous praise after implementation, the overall Internet + nursing service in China is still in its infancy and immature. Research has shown that shared nurses, as the main participants, lack support from hospitals and families, and there is no sound legal system and protection.11
Work family support refers to the individual's acquisition of both support from the work domain towards the family domain and support from the family domain towards the work domain, which is considered a bidirectional concept.12,13 The support in the work field mainly includes organizational support and leadership support, while the support in the family field mainly includes emotional support and instrumental support. Good work family support is an important factor for individuals to maintain a good work state and maintain harmonious and stable family relationships. 14Research has shown that good resilience, work family support, and work engagement all have a positive promoting effect on the career happiness and career development of medical staff, belonging to the category of positive psychology.15 Data shows that work family support can serve as an external motivation for adaptation, which is beneficial for individuals to develop positive coping strategies and improve their mental health.16Due to the particularity of Internet + nursing service itself, shared nurses need more psychological support in the service process. Work family support is a kind of social support, which is inseparable from the good coping and adaptation of shared nurses in Internet + nursing services.
All in all, the impact of work and family support on the development of shared nurses cannot be ignored.Although previous studies have shown that work and family support can positively influence the psychology, attitude, and behavior of nursing staff, there are few reports on the impact of work and family support on the positive behavior of shared nurses.17The current research mainly emphasizes the risk response strategy and safety management at the internal organizational level of the hospital, while as the main provider of "Internet plus nursing services", shared nurses have received relatively limited attention in terms of work family support.18
The aim of this study is to determine the level of work family support for shared nurses and the influencing factors of work family support on shared nurses. Identify the relationship between work family support and the continued willingness of shared nurses to participate, and develop targeted training plans to provide valuable insights. To solve the current problems of insufficient human resources of "Internet + nursing service" and weak willingness of nurses to work, promote the development of "Internet + nursing service", and provide reference for hospitals and the government to formulate relevant policies.