Demographics
Sixteen participants consented to taking part in the workshops, three (two young people and one health professional) of whom dropped out after consent citing competing priorities and moving on to a new job as reasons for their withdrawal. The final expert stakeholder group included thirteen participants. Further demographic information and workshop attendance is presented in Table 2.
Around half (53%) of our expert stakeholders identified as having experiential knowledge of self-harm and/or suicidal behaviour: 30% identified as young people with lived and living experience of self-harm and/or suicidal behaviour and 23% as family members or carers of a young person with lived and living experience.
Evaluation findings
1. Pre-workshop activities
The briefing questionnaire was completed by the four young people with lived and living experience of self-harm and/or suicidal behaviour who took part in the workshops. Findings are presented under three categories: i) challenges or concerns about participation, ii) what would facilitate young people’s continued engagement in the study, iii) expectations or drivers for taking part in this study. The findings from the first two categories address the question around the value of PSM highlighting the barriers and facilitators to developing systems models through participatory methods. Findings around young people’s expectations and drivers for taking part do not map onto any evaluation category but do provide important contextual information on motivations for participation.
Challenges or concerns about participation
Young people referred to practical challenges that might impede their ongoing involvement in the project including time constraints and availability due to competing priorities. One young person also mentioned feeling apprehensive about having to participate in a face-to-face meeting following the lifting of COVID-19 restrictions. Feeling nervous among other people and fear of how their anxiety might potentially influence their involvement in the workshops was also a concern. Although young people felt passionate about drawing upon their lived experience to inform the project, one of the concerns raised in their responses was talking about their lived experience in presence of "powerful" people referring to clinicians and commissioners. Concerns were also expressed about the possibility for some stories or experiences shared during the workshop to be triggering for others.
What would facilitate young people’s continued engagement in the study?
Young people offered suggestions for processes that could be implemented to support those with lived experience in preparation for and during the workshops. These included: i) giving young people enough notice about the date and timing of the workshops, ii) sending young people the agenda and broad topics to be discussed in advance to give them time to prepare, and iii) incorporating processes to support young people’s meaningful involvement, including having a youth advocate, creating space and time specifically for them to share their thoughts and insights, acknowledging the role of lived and living experience throughout the workshops and having a designated quiet space for them to take a break, if needed.
Expectations or motivation for taking part in this study
Young people described feeling passionate about mental health advocacy for the purpose of improving the health sector (and ultimately helping others) and identified as a key driver for their involvement alignment between the study aim and their vision “Being part of a bigger purpose and vision such as to help young people, improve services and quality of life”. Being keen to contribute to a study which had the potential to generate useful outputs for their region played an important part in young people’s decision to participate. The focus of informing suicide prevention policy and practice in North-West Melbourne, a region described by young people as an “underserved area….it does not get a lot of attention but there is increased need for youth mental health support” was identified as a driver for their involvement.
2. Model building workshops
Three superordinate themes were identified: i) ways to facilitate effective stakeholder working; ii) Benefits of stakeholder engagement; iii) changes to the model following stakeholder feedback. Each theme is presented in detail below and supported by quotes. The thematic framework is presented in Table 3. Findings from the model building workshops offer important insights into the feasibility, value and impact of PSM.
Ways to facilitate effective stakeholder working
Improving diversity and cultural representation within expert stakeholder group
Participants spoke extensively during the first workshop about the lack of diversity and cultural representation within the expert stakeholder group, referring to certain groups of young people not represented. Given that the region where the project was taking place includes some of Victoria’s most culturally diverse areas, participants highlighted the impact of lack of cultural representation on addressing the needs of specific communities in the region.
“Many people are missing from the table (e.g., Indigenous community). This is a mainstream white space. System is racist and everyone's needs are not represented by this group" (CF1).
Participants identified the project and its aims as highly important and timely due to the increased need for mental health support by young people in their region. However, to ensure that the project had real world relevance, participants offered suggestions to the research team about ways of improving the cultural representation among the expert stakeholder group in future workshops.
“Cultural representation is important. If you cannot bring on the table certain groups of young people, then we can talk about bringing in people who work with young people to make this representation better” (AHM1).
Participants working across health and community settings in the region offered to promote the project among their networks, foster relationships with community leaders and support the research team to engage with a diverse group of young people in the community to ensure their needs were sufficiently represented in the expert stakeholder group.
Facilitative leadership in managing power and social dynamics within stakeholder group
Observations of participants’ behaviour and interactions highlighted the presence of dominating voices in the room. This manifested in attempts to lead or navigate the discussion towards a certain (or preferred) path; taking control of the conversation during small group activities by asking leading questions or diverting focus from the task at hand; referring to one’s position, experience, or expertise to influence conversations; and not allowing other stakeholders to share their views. We provide below an extract from the field notes to illustrate this. During the second workshop, the facilitator reiterated that the focus of the model was on mapping health and community systems and how we could maximise those systems to improve suicide prevention initiatives in the region. One of the participants (SF1), who had not joined the first workshop, disagreed with the focus of the project being on systems and insisted that the team should be focusing on individuals and intrapersonal risk factors. In the extract below, having taken over the conversation and insisting on changing the focus of the mapping exercise, SF1 abruptly interrupts another stakeholder (CF1) in their attempt to bring back the conversation to the original aim.
SF1: We are talking about systems when we should be looking at ourselves talking about the individual.
CF1: But it’s also….that sense of individualism is a very western concept…. [gets interrupted by SF1 before finishing their sentence]
SF1: Yes, now you are talking about individualism vs. collectivism and that is the same thing as in order to heal yourself you will be healing your community.
Observations of power dynamics were reported throughout the three workshops and involved participants across all stakeholder groups. For example, young people who had prior youth advocacy experience appeared more confident in leading group activities than young people with no prior advocacy or research experience. During the intervention mapping exercise (workshop 3), it was noted that two young people had taken over the task of listing services and interventions in the region, conversing between themselves without including other young people at the table. The researcher taking the field notes made the following observation “The remaining young people are not contributing at all to the “discussion” because it is very much (name of young person) listing the list of services, and another young person writing them down. This activity was definitely overpowered by (name of young person) views, and the other young people are not represented in here, and there is some indication that they don’t share all of [their] views”. In another example, a health professional was observed interacting with carers during a group task. The health professional appeared to be leading the discussion, asking one carer many questions including about a family member the carer was caring for, and their experience of mental health services. The extensive discussion of the family member’s case contributed to the carer's discomfort. The carer eventually became upset and left the room for a while. When the carer returned, they told the group that they were going to completely leave the workshop as “it's become too much for me”.
Several observations of the facilitators’ efforts to manage power dynamics within the expert stakeholder group were recorded throughout the workshops. Such attempts included: i) reminding stakeholders of the ground rules, ii) picking up signs when someone was trying to dominate or divert discussion and using this opportunity to re-clarify workshop aims, iii) ensuring all voices were heard by taking stakeholder feedback into consideration when building the systems model, iv) facilitating group discussions using guided questions and prompts, v) ensuring circular flow of knowledge i.e., checking and clarifying stakeholders' understanding, and vi) empowering participation by validating stakeholders’ views. We provide an example supported by relevant quotes below.
The example involves a conversation between a stakeholder (SF1) and one of the facilitators (F1) during the intervention mapping exercise about whether the policies of interest to be tested in the model should focus on prevention vs. intervention. SF1, who participated in the workshop as a family member, was leading the small group task and categorically disagreed with identifying suicide-related policies that would focus both on intervention and prevention. Despite repeated calls by other stakeholders for SF1 to be inclusive of everyone’s views on the table, SF1 became increasingly frustrated by the fact that others did not agree with their views. SF1 referred to their experiential knowledge of having lost a loved one to suicide to highlight the need to focus solely on prevention:
“I don't know how many people in the room have actually lost someone so close to suicide (which is relevant due to the relative amount of grief it causes)….. I think people need to ask themselves: do you want suicides to stop, or just reduce?” (SF1).
One of the facilitators (F1), having picked up signs of irritability in the group and some stakeholders being quiet and withdrawn, approached the group to ask about progress with the task.
SF1: Talking about [name of service] is irrelevant to be honest. We need to be talking about risk factors, what causes someone to develop suicidal ideation in the first place.
F1: We need to be talking about both because there will be people who are becoming increasingly unwell and for whom preventative efforts at that early stage might not work....and they might end up needing specialist help.
SF1: I guess what you are talking about is how much you want to focus on prevention vs. intervention. Is it 50–50?
F1: We will focus on both. As agreed, we will go over the model now and at the second part of the workshop we will talk about interventions you will identify and where the gaps are. So, if you, as a group in your table, want to focus on prevention that is absolutely fine.
In the example above, as a way of managing the dynamics of power between SF1 and other stakeholders, the facilitator i) acknowledges the importance of the stakeholder’s views (i.e., focus on prevention) but also validates the opposite view (i.e., focus on intervention) explaining why there is need for both; ii) repeats and clarifies the aims of the task, iii) explains the process the group needs to follow and iv) emphasises the need to identify policies of interest “as a group”.
Improving inclusivity and accessibility of technical aspects of the modelling
Facilitators had to communicate technical information and use modelling language that stakeholders were unfamiliar with. To ensure that this information was accessible, different methods were used including brief slideshows, charts, tables, and concise summaries reflecting on progress made, checking, and clarifying stakeholders' understanding and highlighting outstanding issues to resolve. Although these methods helped distil the technical aspects of modelling, some participants experienced difficulties in meaningfully engaging with certain activities referring to lack of familiarity with specific terms or difficulty in processing how information was presented. For example, a group-based activity during workshop 3 required stakeholders to define and describe “Peer-led interventions”, as one of the prioritised interventions for testing, by working through a list of questions (Supplementary Material 3). Observations of the group’s interaction extracted from the field notes demonstrates their difficulty in relating to the technical language used in the list provided to them “The definition of the term components was too complex. The group asked for a definition but was confused with the explanation offered by the facilitator. Stakeholders had difficulty to define any component and what exactly they would want from the peer worker. The group could not complete the task and left this question for later. The group also appears very confused with the terms reach and adoption. The instructions need to be simplified and perhaps offer examples”.
In a similar example, a group of stakeholders were discussing the fact that there are young people whose presentation and needs will be too complex for primary care, but not unwell enough for tertiary services including hospital admission or state-run specialist mental health services. One stakeholder referred to the term “secondary services” as a way of bridging the divide between primary and tertiary services in the region. Everyone in the table appeared to be familiar with the term “secondary services” and engaged in conversation about what this would look like for the region of North-West Melbourne, except for one stakeholder:
“I feel I don't know enough about the service landscape to be able to decide on what secondary services should look like…I am just unfamiliar with the concept”. (CF2).
Observations of this stakeholder’s non-verbal behaviour during this task mention “….[name of stakeholder] was feeling overwhelmed by the exercise and kept saying she doesn’t have the expertise to suggest things. Eventually, [name of stakeholder] asked for a break and left the room”.
The complexity of information and technical concepts of the workshop might have led to some voices being marginalised during the workshops.
Benefits of stakeholder engagement.
The role of lived experience in shaping and informing the participatory modelling approach
Young people drew upon their personal experience of navigating the region’s health system to identify contextual factors, such as availability and accessibility of services, for understanding how the system does (or does not) work. The process of drawing upon personal stories to inform the systems model was identified by stakeholders as invaluable, offering credibility to the participatory approach and overall project.
“A young person's experience or story is different from collecting data at a single point in time with very specific questions. Stories give context to the data and help see how it is different from another person's story/experience. Stories add dimension. Data (that you'd get from a questionnaire or other type of psychometric measure) from two people might be the same, but there are two different stories and contexts”. (AHM1).
Participants spoke extensively about the value of adopting a bottom-up approach to developing a systems model by bringing together an interdisciplinary group of local experts and placing those with lived and living experience front and centre. Validation of young people’s experiential knowledge and transparency about how this knowledge provided context and learning during the model building process helped to close the gap between researchers and the community.
“Researchers will spend a lot of time building an evidence base for treatment effectiveness, but this rationale is not available to the public, therefore there is no trust”. (AHM1).
The concept of trust was often mentioned in participants’ narratives when referring to how the participatory modelling approach helped build trust in the relationship between the research team and the expert stakeholder group; and by doing so, increasing confidence in stakeholders’ involvement in the model building process.
Sharing and exchanging of knowledge
Throughout the workshops stakeholders engaged with each other through dialogue and debate with some activities (e.g., small group discussions) encouraging more active and productive interaction manifested in sharing and exchanging knowledge, validating concerns but also challenging each other. Stakeholders often had different views on how regional services operated or different experiences of delivering and receiving services. It was through the process of dialogue and debate that stakeholders had the opportunity to discuss disagreements, ask questions and find resolution collectively. This process of collaborative learning helped to connect knowledge across the expert stakeholder team and foster in-depth understanding and awareness of the system.
The following extract involves four stakeholders – two health professionals (AHM1, CL_F_2), one commissioner (SP/C_F_1) and one carer (CF2)- debating the pros and cons of introducing a central coordinating system to manage mental health referrals, waitlists, and pathways to care in the region. Whilst three of the stakeholders drew upon their professional and experiential knowledge to argue for and against adding the central coordinating system as a hypothetical intervention to be tested in the model, another stakeholder informed the group that such an initiative (referred to as “client management interface”) already exists in the state of Victoria.
AHM1: There are too many narrowly specialist services so there is a lot of siloing. We need to have a shared waitlist between the different services, some kind of a centralised coordination centre that manages it all.
SP/C_F_1: In the housing services, they have a central coordinating system; they have entry points but also an online data referral pathway where services will advertise what their services and capacity is. For example, in theory you’d have someone present to an access point, they would then be able to look at what available resources are e.g., a crisis bed, and then they hold that client until they are referred into the service; the service then engages with that client; they might support or find what else might be available after they’ve addressed their immediate needs. The challenge would be in this space….there are so many different players within the mental health system that requires coordination. So, I think that would be the greatest challenge.
CF2: We just need to be aware of the pros and cons of centralisation and decentralisation. I worked in the homeless services for 14 years and there are so many problems with it (referring to centralisation of services). If it was working well, it would be great. I also want to talk about relationships between services...e.g., not knowing what [referring to name of service] criteria are...I find that odd. We all know that there are liaison roles, there are roles that are set up to do these things to help the system be more coordinated, but relationships are so important...good quality relationships.
CL_F_2: Are people familiar with the CMI (client management interface)? It’s statewide and you can see what services the person has accessed etc. There’s also a different system to see how many beds there are available statewide.
The sharing of this piece of information by CL_F_2 about the existence of CMI changed the course of
the conversation from developing and modelling the effects of a central coordinating system, as a
hypothetical scenario, to whether existing data could be sourced to support the research team in
evaluating its effectiveness. Additionally, CL_F_2’s input raised awareness among the expert
stakeholder group about the existence of an important resource for the mental health sector
facilitating the sharing of statutory data with the Victorian Department of Health and other services.
Changes to the model following stakeholder feedback
Stakeholder insight informing model structure and logic
Stakeholders provided unique knowledge on how the (mental) health system operates in their region and this knowledge was used to inform, review, and revise both the structure of the computer simulation model and the logic and assumptions underlying the model. The example below illustrates how stakeholder feedback led to the addition of an important source of help-seeking in the model, labelled “Online services”, which the team had not previously considered.
CF1 I've just been thinking about means of suicide and we know that it’s different for young men and women; we know it’s different for First Nations communities; we know it’s different for LGBTQIA + young people who have a harder time. So’ I'm just wondering how we....online services…young people could be looking online for services to seek help and that’s not captured there.
F1: So, perhaps what we need is an arrow from seeking help to online sources of help for example, helplines?
CF1 Yeah, helplines... all sorts of stuff
Stakeholders highlighted causal pathways between variables in the model and helped the research team understand dynamic behaviours that drive some of the vicious cycles identified in the model.
SP/C_F_1: Care in Mind and Head to Health are also available services in our region. However, just because someone “completes” a treatment, doesn’t mean they’re actually recovered and now mentally well. They end up returning to the [mental health] system.
F2: Like an “vicious loop”? So, the times someone goes through the system, the more it adds to their distress?
SP/C_F_1: Yes, and this then makes the system a contributing factor to a young person’s distress….
Identification of interventions and policies of interest for testing
Stakeholders worked together to identify weaknesses in the system that could be used as leverage points where one could intervene to optimise system behaviour. In the example below, one participant raised the issue of long waiting times experienced by young people at different points in their journey (e.g., between referral acceptance and first appointment) causing unnecessary delays in the system at a time when they are most vulnerable.
“There are many points in the system where young people spend a lot of time waiting……not just [when moving] between services but also within the same service; for example, waiting between headspace appointments. Just because you are in a service that doesn’t mean you don’t have to wait for each appointment”. (SP/C_F_1).
Stakeholders reflected on how the system could be improved through different policies, interventions, or service planning decisions. The outcomes of the voting exercise (Workshop 3) helped the team identify the top three interventions prioritised by stakeholders as the most locally appropriate and relevant for inclusion in the model (1):
I. Having a designated mental health professional in GP clinics (Mental health service planning interventions - increasing mental health service capacity)
II. Community mental health outreach program with a focus on peer-led interventions (Mental health interventions)
III. Family interventions (Specific suicide prevention interventions).
3. Post-workshop evaluation
Debrief questionnaires following the first, second and third workshops were completed by 7/9, 7/10, 3/7 participants, respectively. The main themes from the debrief data are presented and supported by relevant quotes; these offer insights relating to the feasibility, value, and impact of PSM .
Workshop 1
Aspects of the workshop that worked well.
♣ Facilities and workshop format including delivery methods
All participants commented positively on the chosen setting, location, and organisation of the workshop. The format of the workshops, including the variety of delivery methods adopted was highlighted as key to accommodating the needs of a diverse group of stakeholders whilst meeting the project objectives. Being flexible about how information was communicated and the different ways in which stakeholders could share their insights (during and after the workshops) fostered inclusivity and meaningful engagement.
“I thought the format was good too…. The discussions, in smaller groups, before we committed to writing some of our ideas down on the sticky notes worked very well, the colour coding was clever and the full group discussion after bringing it all together was also really good. The range of participants also good”. (CF1).
Small group discussions gave participants the opportunity to share their views in a more informal way and have deeper conversations in a safe space whilst building up their confidence to speak in front of the wider group.
“The small group discussions feeding into the larger, facilitated discussions also worked well in terms of feeling listened to and having opportunities to contribute — it’s easier to do so in a small group, and then can provide confidence to speak up in a larger group”. (YP1).
♣ Workshop facilitation
Workshop facilitation was highlighted in participants’ responses as one of the key factors for the success of the first workshop. Examples of facilitative leadership included the provision of a clear explanation of the project aims and process, offering multiple opportunities to stakeholders to be involved in different ways and being respectful, inclusive, and validating of stakeholders’ views.
“I am not a great fan of a lot of powerpoint but I thought you explained the process well and I understood the task”. (CF1).
“The facilitators successfully directed the conversations and allowed targeted but also diverse discussions. I definitely felt listened and had enough opportunities to contribute throughout the day”. (AHM1).
Aspects of the workshop that did not work well.
Participants identified two key issues related to i) the duration of the workshop (full-day) which was perceived as demanding and might have led to the number of participants slowly dropping during the afternoon session; and ii) lack of adequate representation of young people with lived and living experience of self-harm and/or suicidal behaviour.
“The fact that for the majority of the day I was the only young person didn’t really work too well — I think I managed fine, but it really wasn’t ideal”. (YP1).
Suggestions for improvement workshop 2
Participants identified three ways in which the second workshop could be improved. Firstly, there was a clear need to improve diversity and representation within the expert stakeholder group in relation to the involvement of those with lived and living experience.
“I think there is a "human element" missing from the session/s. I would like to suggest that at some time in the day we hear a statement or a share from a young person or someone with lived experience to remember the seriousness of the impacts of everything to do with suicide and what helps in recovery - not to distress participants or bring the group down, but to remember the real human element in our modelling journey”. (CF2).
“It’s generally best practice to have at least 2 young people in any meeting such as this one, especially in an environment with mental health professionals”. (YP1).
Secondly, participants recommended that the duration of future workshops should be shortened to a half-day to prevent attrition and ensure “continuity of contributions and more collaboration across the range of participants throughout the day”. (CF2).
Thirdly, as the development of the conceptual map became more complex, a suggestion was to allow more time for deeper thinking about the bigger picture in relation to improving the mental health systems in the region.
“Only challenging part for me was that figuring out how to deal with the growing complexity of the model building process, as you may remember that the map became very complex by the end of the workshop. I felt like I lost my connection with the big picture a bit, as I focused more on the details. I may just suggest adding a section or allowing more time for attendees to further workshop specifically on how to fit all these detailed pathways in the big picture and encourage them to focus more on the ideas around how these services and pathways could be placed in a way that the map looks a little easier to understand and less overwhelming”. (AHM1).
Aspects of the workshop that might have been upsetting or distressing.
No adverse incidentswere reported during the first workshop. A certain level of apprehension and nervousness was noted by one carer who said: “I was a bit nervous and shy and worried about crying but everyone was lovely and welcoming and seemed to value my contribution” (CF2). Feelings of validation and the sense of having a shared goal was one of the reasons the workshop was described as “hope instilling”.
“Not particularly [referring to feeling upset during the workshop]. I think it was a really great discussion and being surrounded by others looking for solutions to the problem was really hope-instilling”. (YP1).
Workshop 2
Having reviewed the feedback from workshop 1, the research team recruited two more youth stakeholders, shortened the workshop to half a day, and allowed more time for discussion and reflection.
Aspects of the workshop that worked well.
♣ Workshop facilitation
Participants highlighted many examples of good practice including facilitators encouraging participation but not putting pressure on stakeholders to share, supporting stakeholders in unpacking the complexity behind some of the topics discussed, and clearly showing how stakeholders' views and feedback were used to inform the content of the workshop.
“In terms of the aspects of the workshop that worked well for me. Well, it's more or less the fact that at no point was I pressured into speaking or anything like that. The relevant information was presented in a way that would help bridge the gap of not really being as informed as most people there. I was in-fact asked at multiple points if I had anything to share, and as such I feel that I was given ample opportunity to share my views and story.” (YP2)
♣ Workshop format and delivery methods
Participants commented positively on the revised organisation and delivery of the second workshop. These changes, implemented in response to participants’ feedback, facilitated stakeholders’ involvement in a more meaningful way during the second workshop.
“I think the reduced time was better for this second workshop and I like your mix of big picture and detailed small group work. I felt able to contribute”. (CF1).
Aspects of the workshop that did not work well and suggestions for improving workshop 3.
Four out of the seven participants who provided feedback on the second workshop highlighted the presence of “stronger” voices in the room as problematic. Participants referred to dominating voices which overpowered conversations, tried to navigate the discussion away from the aims of the workshop, and repeatedly referred to their experience or expertise as a way of influencing conversations and invalidating or dismissing others’ contributions.
“I’m aware that this isn’t necessarily something you can control, but at times some of the stronger voices in the room seemed to overpower and even invalidate the experiences of other young people, healthcare providers, etc. in the room, which may have made it difficult, particularly for young people, to speak up and voice their opinions on things. In the same vein, some of these views seemed to fall outside the aim of the model and led to the group being sidetracked and not being able to focus completely on the topic at hand.” (YP1).
The impact that this had on group dynamics is evident in the quote below:
“[Participant’s name] seemed to shut down other people mid-sentence if [they] did not agree with what they were saying. It made myself and at least one other person feel uncomfortable. There were times where I didn't share what I wanted to say because I feared I'd be bluntly interrupted and shut down if this [person] did not like what I had to say”. (YP3).
Going forward, participants highlighted the need for a more detailed debrief at the end of the workshop due to the sensitive nature of some of the conversations that took place.
Aspects of the workshop that might have been upsetting or distressing.
Young people and carers reported feeling somewhat upset due to the nature of the topic of suicide and/or suicide bereavement. One young person reported feeling upset by the fact that there were stakeholders who overpowered the conversation and invalidated their lived experience. Despite these concerns, participants reported that things which helped manage their feelings were good facilitation (e.g., managing group dynamics) and, for young people specifically, the use of strategies recorded in their wellness plan.
“There were occasions that I felt upset or distressed, but not to any excessive degree. More that the topic of conversation was sometimes uncomfortable, and as such I tended to zone out on occasion. There isn't as far as we know anything that can be done to reduce this in the future, as the subject of discussion is more or less the cause, and it is more than tolerable at those levels”. (YP2).
Workshop 3
Only three out of seven participants provided feedback following the completion of the third workshop. We provide a narrative summary of participants’ views of things that worked (or did not work) and how the PSM process could be improved in the future. No adverse incidents were reported. Participants highlighted the fact that having a smaller expert stakeholder group worked very well as people were able to have more meaningful conversations and felt confident sharing their views without worrying about being judged. The quality of facilitative leadership was once again highlighted in relation to meaningfully incorporating lived experience and professional knowledge thereby ensuring inclusivity and transparency in the PSM.
“[name of facilitator 1] and [name of facilitator 2] facilitated the workshop very well and was inclusive (and validating) of all feedback and suggestions made. It was obvious that you both were appreciative of the insights provided and would make a concerted to utilise the feedback in a constructive way that reflects the intention of the feedback. Managing a space where you are incorporating lived experience and professional knowledge can always been challenging as both contributions are unique and valid, and at times, can be contrasting – you were able to navigate this space through validation and the through small group discussions”. (SP/C_F_19).
In terms of improving future PSM workshops, participants had two suggestions: i) delivering workshops in the community, as opposed at a mental health service, as this would improve inclusivity and accessibility, ii) ensuring that small groups are mixed and incorporate both lived experience and professional knowledge.
Findings from each data source are summarised and tabulated (Table 4) to demonstrate patterns in meaning and identify broad concepts that clustered around the PSM evaluation categories. Data tabulation ensured that key findings from each data source were not overlooked therefore enhancing trustworthiness in the data analysis process, synthesis and interpretation of conclusions (23).