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The Unified Security Operations Center (911) in Riyadh aims to achieve coordination and integration among all security and service authorities through a unified system. In addition to the capital, it serves 22 provinces and has 62 operating rooms centralized on one roof. It is specialized in receiving both public safety, civil defense and environmental security specialized emergency appeals. It is one of the key projects undertaken by the Interior Ministry.
The official smartphone application authorized by the Ministry of Health, Saudi Arabia, concerns Tawakkalna. The purpose of this application is to promote the emergency movement of persons during lockout and curfew.
Figure 1. application number one in Saudi Arabia during COVID-19
In addition, the program contains statistics on COVID-19, such as the number of infections in various areas. The application requires Saudi residents to apply for travel permits in the event of a curfew emergency. The program also notify users when they are near to infectious or polluted areas. The count of Saudi citizens and expatriates who have registered in the Ministry of Health’s application of Tawakkalna In the last 15 months since its launch, it has surpassed 17 million and increased to 20 million in 2021.
It is a virtual version of a Chinese program which was evolved by Saudi National Information Center that uses a color-coded QR to represent the condition of the user. Green reveals that the individual is safe and has the right to fly. Yellow means that the person accused of having COVID-19 is not able to travel. Red means that the individual is sick, is not able to drive, and must be in quarantine.
Figure 2. the color-coded QR to represent the condition of the user.
In conjunction with the number of "Tawakklna" users reaching this number, which reflects the users' confidence in its services, the application added new features aimed at supporting government efforts aimed at curbing the infection of the emerging corona virus (COVID-19), to contribute to a safe return to normal life.
The new services are (alert status service, safe gathering management feature, and dependent care), and the latter enables parents to follow up on their children who are under 15 years old. And check on them in the locations that they go to, as well as providing the ability to notify Ministry of Health in the event of a suspected case.
The application enhanced its presence among non-Arabic speaking users, through five new languages, in addition to Arabic and English (Hindi, Filipino, Urdu, Bengali and Indonesian)
These are all the services that "Tawakklna" provide:
- Vaccine Covid-19
A functionality that allows users to make a confirmation of eligibility for COVID-19 vaccine appointment.
- Preview of PoA
This feature allows users to preview their legal power (PoA) registered in the Justice system of the Ministry.
- Preview of behavior
This feature allows users to preview their deeds recorded in the framework of the Department of Justice.
- Verification of mobile numbers
A function enabling the verification of the mobile number of employees in Tawakkalna, supported or other users.
- Address National
This functionality helps users to add, upgrade and print their national Saudi Post address registered.
- Passport on health
A Tawakkalna function confirms that you are now immune to all doses of COVID-19.
- Identity digital
Digital Identities is a functionality that provides users with a digital snapshot of their official records, national identity and Iqama.
- Digital identification
This function helps users in Tawakkalna to preview their national ID.
- Public infringements
A function that enables users to preview their abuses in public security, the General Social Insurance Organization, the MUR, Tourism, Housing and Human Resources and Social Development Ministries.
- Address National
This functionality helps users to display and share their domestic address information.
- Allows Eatmarna:
A feature that allows users to pre-examine all Eatmarna permits such as Two Holy Mosques prayer permissions, Tawaf results, Rawdah prayer permissions, and Prophet's Tomb visit.
- Appointments for legal, civil and passport
Users may access appointments linked to their ID number, as well as appointment information, in their Ministry of Justice.
- Preview of public breaches
This functionality enables users to preview violations relating to Public Security, the Ministry of Municipal and Rural Affairs, the Social Insurance Organization under its identity number and to preview specifics of each violation.
- Cards for sharing health
A program enabling guardians to share the health card with other Tawakkalna users.
- View the appointments for your MoJ
This function gives you the ability to preview your Justice Ministry appointments relevant to your ID number and appointment specifics.
- Permit Feature of Umrah
The permit is immediately revoked if the status of the pilgrim varies, guaranteeing a peaceful Umrah for everyone. This functionality is connected to the Eatmarna App for viewing Umrah permission on Tawakkalna.
- Test COVID-19
This feature helps users to book a Test Termination COVID-19 and quickly see results on the app.
- Alerts from Tawakkalna
This feature enables users to preview their personal app updates.
- Diehboard
A function that enables users to preview personal details on their driving license, passport and car.
- Education status of children
A function allowing parents to monitor the education status of their children through the Tawakkalna Services screen.
- Mode of deposit
This function allows users to view other users' health status in busy environments. Bluetooth must be switched on to allow "Caution Mode." If an infected, exposed or perpetrator is present, the user is alerted. To function on the element, the app must run in the foreground.
- Provision of care for employees
It allows guardians to submit requests for treatment to the Twakkalna accounts of their dependents (the dependent must be under 15). Upon approval, the recipient can access the dependent's location and details and revoke the request at any time.
- Permits to collect
The collection authority is a new function in Tawakkalna that allows users (government, business or personal) to issue collection authorizations and receive visitor QR codes. The code can be exchanged and used for reporting suspicious incidents, editing or deleting permits, status check allows and user utilization data to be recorded.
- Check-in manual for visitors
- This function allows the host who has allowed the guest to search by scanning their QR codes for their health conditions or entering their ID\Iqama number manually.
- Hajj Allowance
The app's home page is shown when the Hajj permission is issued by the Ministry of Hajj and Umrah. The applicant will then check the permit information on the permit page.
- Status of Health
The coded colors protect anonymity and display the wellbeing of consumers by encrypted personal data in compliance with the Ministry of Health.
- Allow Tawakkalna visitors to register
Visitors may register in Tawakkalna with this facility.
- The results of Qiyas
Users can see their Qiyas results by using the service.
- Violations Explore
It allows consumers to investigate their infringements of the curfew.
- Another person's service violations
The program lets civilians and residents who have been unable to enrol or use the Tawakkalna account display their infringement passes. To access a ticket for infringement, you must have the person's ID number, birth date and ticket numbers for violation.
- Electronically allows flow of requests
For required provisions during the application curfew time, for automated processing of applications.
- Electronically permitting travel requests
for materials required within the community over the whole application curfew cycle so that instructions are immediately collected.
- The electronically shown work permits
Enabling organizations to send online permits of their staff through Tawakkalna to facilitate the travel from and to work of employees from both the public and the private sectors exempt from the curfew - hospital workers, pharmacy workers, caterers and other critical entities.
- Medical questions to assist the Ministry of Health in monitoring cases are often answered.
The consumer should also record suspicious Covid-19 cases in order to ensure people get medical help and thus prevent the virus from spreading.
- Show the security guy user code "QR"
to accelerate the citizen and resident traffic control and traffic operation.
- Checking news about fitness
and updates on the dissemination and prevention of COVID-19.
- The right to ask the private driver for an extra travel permit.
- Show medical appointments for users.
- 1 hour daily Jogging license (within the district)
- Hospital Emergency Allowance
- give you the opportunity to apply for a license for instant healthcare cases. The patient's partner is included in the permit.
- Allow students
- Enables students to take Qiyas tests in compliance with the Committee on Education and Evaluation. The license also allows students to apply for a driver's licence.
- Report on suspected cases
In case of a suspicious Covid-19 case, this program allows people and residents to inform the Saudi Ministry of Health. The service would contribute to the development of a social responsibility context to reduce the risk of virus transmission.
43.Reports of violations
In the event of observing activities which could increase the probability of the Covid-19 outbreak, this program allows people and inhabitants to raise complaints with the knowledgeable authorities. The consumer can express concern about a person, a group of people gathered in a spot or a person entering a restricted area. The appropriate steps will be taken by the responsible authority.
With life returning to normal, and everyone sensing the importance of downloading the "Tawakklna" application, the new "Cautious Status" service comes to enable the user to know the health status of those in crowded places, when activated using Bluetooth technology, which in turn will alert him if there is a person infected with the Coronavirus Or close contacts, while ensuring privacy for the injured and the contacts, In order for personal events, official meetings and events to be safer and more secure, the gathering management feature enables users to achieve the highest levels of safety and security for their gatherings, whether (personal, governmental, or commercial) by issuing a permit and obtaining a "QR" code so that visitors can scan it when they enter Appropriate, and through that the authorization builder will ensure the safety of health visitors. "SADAYA" request that all citizens and residents to download the applications "Tawakklna" and "Sehatey" through the App Gallery Google Play and App Store because of their benefits in creating healthy and smart environments within business premises and public and commercial gathering areas