Participants
The results are based on an analysis of data from in-depth interviews with 14 participants from five of the seven local councils in SWSLHD (Table 2). The participants are all staff (officers, managers and team leaders) from various Council departments, including: Asset management for Open Space and Property (n = 1); Community Resources and Development (n = 1); Strategic Planning (n = 6); Recreation and Open Space Planner (n = 1); Spatial Planning (n = 1); Community Safety and Crime Prevention(n = 1); Sports and Recreation (n = 1); Development Planning (n = 1); Urban Policy and Planning and group manager (n = 1).
Table 2
Details of Participants from councils
Name of the councils | Number of interviews | Role of participants in local councils |
Bankstown | 3 | Manager of Spatial Planning Community Safety and Crime Prevention Officer Team leader for Urban Policy and Planning open space planning |
Camden | 3 | Strategic Planner Strategic Planner Team leader of Growth Areas |
Liverpool | 2 | Manager of Strategic Planning Recreation and Open Space Planner |
Campbelltown | 4 | Manager of Community Resources and Development Sport and Recreation Coordinator Strategic Planning Unit Development planner |
Fairfield | 2 | Manager of city assets Group Manager, Governance and Community |
Total | 14 | |
Themes
The results are grouped into two major themes, with the details of sub-themes presented in Table 3. The organisation of results is such as to explain (1) the opportunity and scope of engagement between councils and SWSLHD, and (2) the enablers of effective engagement between the Councils and SWSLHD.
Table 3
Details of Themes and number of references
Themes | No of references |
(1). The opportunity and scope of engagement between councils and SWSLHD Sub-Theme 1: Knowledge about benefits of community engagement Sub-Theme 2: Scope for engagement of SWSLHD with Councils | 38 42 |
(2). The enablers for effective engagement between councils and SWSLHD Sub-theme 1: Provide evidence-based information on local communities Sub-theme 2: How to improve communication between the Council and SSLHD | 38 69 |
Theme 1: the opportunity and scope of engagement between SWSLHD and Councils
This theme explains participants’ insight into the benefits of engagement with SWSLHD and their views on the scope of such an engagement.
Insight into the benefits of engagement
This sub-theme consists of a total of 35 references. Participants acknowledged that consultation with relevant stakeholders provides a better understanding of an issue they want to deal with and helps to generate different perspectives on proposed solutions. In addition, the consultation process helps to identify potential partners for the planning and implementation of proposed activities. Moreover, because of the nature of the partnership itself and the expertise of those involved, the activities are significantly more likely to be evidence-based and with a greater potential to engage the community, thereby increasing the likelihood of enhancing the social and health outcomes.
“[partnership provides] more of that human perspective…. We [from a Council view] are looking at a patch of land rather than looking at an issue like health …[but] councils only exist for people… [and] sometimes that gets forgotten because we do have a very strong engineering focus; we have a very strong focus on plans, on maps and all that kind of thing … So, I think the Local Health District is important to bring back the people focus.
Scope of SWSLHD’s engagement with Councils
This sub-theme consists of a total of 42 references relating to the scope of engagement. Participants view the goals of the health sector and those of Council as having significant overlap, hence the need for consultation to discuss plans, strategies and activities, in order to achieve better health outcomes for residents.
“… if health had a different perspective and they had different ideas of what they wanted to do and they were contrary to what we were trying to do, it wouldn’t potentially work or may take some time to work out what to do; but currently there is a lot of overlap, like a serious amount of overlap”.
Further, participants agreed that while the main aim of Councils is to design appropriate activities to engage community members, their activities also contribute to secondary outcomes such as social and health benefits that promote health.
“Our primary driver is not necessarily the health of the community; it’s more the engagement of the community in the activities they want to do. [Partnership with SWSLHD] certainly gives you other health benefits and it certainly gives you social benefits”.
Explaining further, participants considered that, as health is integrated into the work Councils do, there is a mutually advantageous opportunity for SWSLHD and Councils to engage with each other. An example of this is Councils’ activities around the ‘built environment’, such as designing and developing buildings, city centres, footpaths, gyms in parks, leisure centres, childcare centres. The existence of such facilities tends to encourage communities to become more physically active—such as walking, cycling and exercising in a variety of ways. These activities could potentially contribute to community-level health promotion, both in terms of the built environment and as a means of addressing the social determinants of health.
“ We don’t deliver direct health services but we put gyms in parks; we run gym programs, leisure centres, childcare centres and everything we do touches on health both environmentally and in the social determinants or the risk-factor behaviour stuff as well’.
They consider collaboration between urban planners and Health Promotion services as essential, because-
“The urban design issue is a really important one, and then how that interacts with activity, so whether it’s sporting or just people being physically active or how easy it is for people to access transport, there are a lot of issues around urban design that are critical to us”.
So, within this context, participants suggested that it was imperative for Councils to partner with SWSLHD in the design and delivery of appropriate activities. Equally important to the success of the planning process is the timing of the engagement with SWSLHD (and other relevant stakeholders).
Theme 2: Enablers for effective engagement
This theme explains the enablers that make possible an effective engagement between SWSLHD and councils. The required enablers are: evidence-based information on effectiveness of community based programs; improved community engagement; and improved communication between SWSLHD and councils.
Evidence on effectiveness of community-based programs
This subtheme consists of 38 references and presents the expectation of councils with respect to partnership with SWSLHD. Participants agreed that there was a dearth of evidence on various aspects of planning about the community-based programs and their health benefits, a gap which it is hoped the SWSLHD can help to fill. Councils, meanwhile, have limited access to local data on effectiveness of smoking cessation programs, relationship between increased access to healthy food and physical environment and health outcomes, access to wellbeing programs that reduce risks from consumption of alcohol, gambling practices, etc. Therefore, before they can deliver appropriate programs, councils need clear and succinct evidence-based information about the local community. As emphasised by one participant:
“They (SWSLHD) need to do more research so we can do evidence-based planning, because, at the moment, we get very little local data. There is some. You can get some hospital data but we don’t get locally applicable data on smoking interventions [rates], data around increase access and engagement opportunities that increase physical activity; food environment and its association with improved consumption of fruits and vegetables and health outcomes. The current state or national data is not enough to help with our planning cycles”
Participants’ viewed that evidence-based information would also help the Council to support its decisions in the situation of competitive interests. For example, as one participant explained:
“One thing health could do would be to give us evidence on the social impact of gambling practices so that we can stand up. Councils approve applications for gambling [licenses] because we don’t have data to make decisions to stop them. Often, our hands are tied by the rules set by the state government”
Evidence on effectiveness of community engagement programs
Likewise, participants identified social engagement as an important area of work which requires evidence-based information if it is to be boosted, thereby increasing utilisation of such things as sports programs and recreation facilities. This relies on assistance from SWSLHD, as mentioned:
“Social engagement is the biggest problem, whether it be in sport, recreation or whatever, especially in Campbelltown. So, helping us engage with the community and giving us more access to evidence are probably the two areas in most need of attention.”
Improve communication between the Council and SWSLHD
This sub-theme consists of a total of 69 references from participants. The theme presents findings on how to improve communication between the Council and SWSLHD, particularly as it relates to proactive co-operation with planning department and developing stronger relationships overall.
Proactive liaising with the department of planning:
Rather than waiting to provide input during the public -notification and submission-invitation periods, the SWSLHD can proactively communicate with relevant council staff whenever they have cause, especially in the early stages of planning. Such involvement of relevant stakeholders is not only critical, it is also highly mutually beneficial.
“Where I see a space for you guys is, and that is from the submission perspective, which is one thing, but where I see a space is in terms of providing the evidence-base early, so that, rather than waiting for submissions to be called, be proactive and think about the needs of a community. That means looking at Camden 20/40, our community strategic plan, and then looking at different actions associated with that and maybe providing the evidence and research that could help make a real difference on the ground .
Hence, the SWSLHD needs to liaise with Council planning departments which may open even broader and deeper channels of engagement and connection with Councils. Attending monthly council meetings (including district-level planning meetings, such as forums like WSROC (Western Sydney Regional Organisation of Councils) could be another step towards understanding the nature of the work of Councils, their requirements and how stakeholders can be part of the engagement process. Participants also suggested that, in addition to seniors, the attendance and participation of lower and middle-level staff at such meetings might also be useful.
As mentioned earlier, proactive engagement, apart from formal meetings, is critical to establishing an effective collaborative relationship, particularly one with a view to promoting community health:
“You need to have formal and informal meetings and you need it at an executive level or managerial level, but you also need it between”.
Participants indicated that in some situations, additional individual meetings with partners are organised to clarify issues of concern (emerging from initial consultations) to build consensus and working relationship. From time to time other options may also arise:
“There are often crossovers between, say, yourself and a different agency, or an issue someone else has that is going to impede being able to deliver what you want. So, we have that discussion and, later on, it’s often resolved through an individual meeting, and it’s easier to organise a meeting with one other than with 15 agencies”.
In summary, participants viewed that the feedback from stakeholders is assessed in terms of the value they, as partners, can add to the proposed plans or activities and whether they fit into the available resources. Needless to say, the feedback must be precise and evidence-based:
“I suppose the relevance, whether or not the concerns are being addressed, and whether it offers an objection or provides support, which is the key. We also have to look at how it fits with our policy decision making to see whether there are synergies there.”
For SWSLHD to make a meaningful input, one participant advised specificity:
“So, if you are providing feedback on a review of a Local Environment Plan for example, and I suppose we would benefit from evidence-based research, we would prefer less broad statements”.
Stronger Relationship
Participants acknowledged that both Councils and the Local Health District need to work on building and maintaining stronger relationships to achieve an effective outcome from the formal consultation process. In this context, they urged having a contact person (s) in the Local Health District who could be regularly engaged with councils, as well as easily contactable for information and updates, without necessitating the typically gratuitous rigmarole so often entailed by bureaucratic processes
“Probably the best way to do it would be to give us a contact officer within the department, someone we could go to and seek advice from the relevant authority, and someone who engages with us regularly”.