Out of 16 participants, 12 were faculty members and the remaining were the final-year medical students and residents. From the analysis of interviews, 2 themes, 8 categories and 18 subcategories were obtained after coding and comparing the codes with each other and based on similarities and differences (see Table 2).
Table 2
Sub-category, Category, Themes
Sub-category
|
Category
|
Themes
|
Creating a supportive atmosphere
|
Creating motivation in learner
|
Clinical supervisor responsibilities
|
Task assignment
|
Understanding training needs
|
Learner's need recognition
|
Understanding individual needs
|
Periodic evaluation
|
Performance evaluation
|
Proper feedback
|
Reduce work stress
|
Creating learning opportunities
|
Learning Facilitation
|
Learner engagement
|
Attention to the patient's treatment
|
Professional ethics education
|
Ethical observance in relation to patients
|
Knowledge of educational concepts
|
Scientific competence
|
Clinical supervisor characteristics
|
Mastery of professional concepts
|
Effective communication skills
|
Leading role
|
Understanding managerial concepts
|
High resilience
|
Career commitment
|
Ethical mode
|
social commitment
|
Theme 1: Clinical Supervisor's Responsibilities
The themes of Clinical Supervisor's Responsibilities include 5 main categories of "create the motivation", " understanding learner’s needs ", "performance appraisal", "create the learning opportunity" and "professional ethics training”.
1. Creating motivation in the learner
It refers to the reinforcing factor and the desire of learners to learn and provide more service. Its subcategories are “creating a supportive atmosphere " and "task assignment".
1.1 Creating a supportive atmosphere
It refers to the creation of psychological and even legal support in the clinical environment, part of which is the responsibility of the supervisor. "The treatment environment is a stressful and anxious environment for both the patient and the therapist. This is where a supporter, an encourager and a word of hope can keep your engine running, or either," said one participant. "If a cold word or a certain behavior stops your engine, this is where the presence of a supporter is felt in this situation,” he continued (P-7).
1.2 Task assignment
In the clinical setting, students' duties and roles should be clearly defined; doing so they perform their duties properly like other medical staff. "If I know what I have to do in a clinical setting I feel good, unlike the situation where I am unaware about what I am expected to do, from history-taking and physical examination to filling a medical history form and many other confusing things," pinpointed one participant. (P-15)
2. Learner's need recognition
The clinical supervisor has to recognize the educational needs of the learners. Its sub-categories are "Understanding educational needs", "Understanding individual needs"
2.1 Understanding training needs
The clinical supervisor should be aware of the needs of the various levels of students present in the clinical setting, including stagers, students and interns, and residents. "When I was an intern, some of the cases we visited were very complicated and incomprehensible to our level of medical knowledge, I had a bad feeling there. We did not know if we had difficulty in learning or not, they are certain "fellow and residents cases, and this boundary was not clear to us and there was no one available to answer the questions." said another participant (P-16).
2.2 Understanding individual needs
The clinical supervisor should be aware of the different characteristics of learners and their age and gender requirements. "Although I had a lot of energy and ideas, I swallowed my idea for fear of being humiliated…. nobody seemed to understand us. Everyone was used to the usual routine “asserted one participant (P 14). Some professors only had a good relationship with a certain gender group and did not pay attention to us, they did not even understand our situation”, said another participant (P 16).
3. Performance evaluation
It includes comprehensive monitoring and evaluation during the training course in the clinical environment to ensure students' attainment of educational goals ( i.e. Knowledge, attitude and skills). Its subcategories are "periodic evaluation" and " proper feedback".
3.1 Periodic evaluation
It refers to conducting assessments during the study and in each of the clinical wards and educational environments. One participant says, "We have now designed software to record the attendance and activities daily. The issue of student evaluation is very important. And not that at the end of the semester the instructor, who does not even remember the names of the students, give a grade carelessly and on no basis”, said one faculty member (P5).
3.2 Proper feedback
Providing feedback to address deficiencies and shortcomings is valuable. However, this feedback should be provided thoughtfully and appropriately to the learner. One participant said, "I have been receiving feedback from students every three weeks since I became in charge of supervising the students in the ward. I ask them, what were the good wards and the bad ones? Write the positive and negative points. When 10 out of 60 students write that this ward does not have ta good training, it means that there is something wrong with that particular ward. I get the feedback, I talk to the Head and the faculty of that ward, and I retry again two weeks later."(P:8)
4. Creating learning opportunities
The educational supervisor can promote educational activities by using measures such as providing educational equipment, creating a healthy and fear-free learning atmosphere. Its subcategories are "reduce work stress ", "learner engagement" and "learning facilitation".
4.1 Reduce work stress
Creating a calm atmosphere is the basis for effective learning and teaching. "During this time, I saw a lot of students who are restless, especially during the busy period, due to the heavy workload, stressful work environment, insomnia and many other things. Sometimes, I talk to them about my old experiences and big problems I had before and that they are all over now…. they cheer up and feel energetic”, said one participant (P: 2).
4.2 Learner engagement
Giving responsibility and involving participants in group learning activities (e.g. rounds, journal clubs, etc.) is part of engaging students. "Some instructors do not put students in a position of scientific evaluation at all. The round is one-sided. They do not ask the student for any clinical judgment," said one participant (P: 14).
4.3 Learning Facilitation
It refers to the provision of educational materials and equipment to facilitate educational activities. "Many of the hospitals we worked there had poor teaching facilities; they didn't have a good library to study or to find the references we needed. There were old computers, we had to bring our own, However, in the hospital environment, and the educational supervisor can provide the students with facilities like an amphitheater, conference room to hold a journal club, infection control and advanced resuscitation sessions and many other things that can be useful for students." asserted one participant(P:5).
5. Professional ethics education
"Professional ethics education" deals with another responsibility of the clinical supervisor that is related to the patient. In addition to the student, the clinical supervisor must pay sufficient attention to the patient. Its sub-categories are “Attention to patient treatment "," Ethical observance about the patient”.
5.1 Attention to patient's treatment
It refers to the clinical supervisor's sense of responsibility and attention to the patient's treatment process. "The patient who comes to the hospital with a thousand hopes is terrified and emotionally involved. The educational supervisor should also pay attention to this issue. On the other hand, care should be taken not to sacrifice education for treatment," pinpointed one participant. (P: 9)
5.2 Ethical Observance in relation to patients
It refers to the rules and regulations regarding the observance of ethical issues and the human dignity of the patient in the clinical environment. "Rarely, however, there were professors with a weak perception of ethics. They shouted at the patients. They insulted them. They did not follow the charter of the patient's rights. The patient did not dare to squawk either because they were unaware of their rights……well….. Part of this of course is due to the high workloads and a large number of patients and the multiple responsibilities of the professors which it made it difficult to work in a teaching hospital. It was here that a need for a clinical supervisor was felt.”(P: 12)
Theme 2: Personal characteristics of clinical observer
The second theme refers to the characteristics of a clinical observer. This theme has three main categories: "scientific competence", "guidance" and "ethical model".
1. Scientific competence
"Scientific competence" refers to the personal competence and knowledge of a clinical supervisor in the field of professional and specialized issues. Its subcategories are "knowledge of educational concepts" and "mastery of professional concepts".
1.1 Knowledge of educational concepts
It refers to the clinical observer's familiarity with related concepts in teaching and learning. "As a clinical professor, I have to be a teacher other than a specialized instructor. I should love education and have a concern about my field of education. I have to take a medical education course and increase my knowledge of training, needs assessment, evaluation and teaching methods, “said one participant.(P:3).
1.2 Mastery of professional concepts
It refers to the knowledge and skills of the clinical supervisor in the specialized and professional field of medicine and clinical wards. In this regard one of the participants said: "The person who claims to teach the student must have even more knowledge in that field than other instructors ... The student must feel that the teacher is capable, has mastery, this way he/she can trust the teacher because he believes the instructor has sufficient expertise in the field”.(P:1)
2. Leading role
"leading role" is one of the traits of the clinical supervisor who guides learners in the process of teaching in a clinical environment. Of course, student leadership is achieved through good interaction. Its subcategories are "effective communication skills", "understanding managerial concepts", "high resilience".
2.1 Effective communication skills
This sub-category is related to having the appropriate communication skills between the supervisor and the learner. "There are many times when I wish I had more time to talk to the teacher, but the connection between us is cut off and that connection is not established between the teacher and the student, especially during the externship and internship.", said one participant. “ their instructors are so busy and have so many students that they won't always be available so that when it comes to you to say something either the professor is paged or the phone rings and so on", he continued (P:14)
2.2 Understanding managerial concepts
Awareness of the basic concepts of management, including planning, organizing and monitoring is an integral part of working in organizational environments. "Everywhere in the world, it has been proven that when you take a job, despite your expertise, you have to know something about management science. Someone who is a clinical supervisor must know about management factors and must have experienced how to interact and do conflict management," said one participant.”,(P:8)
2.3 High resilience
This sub-category addresses the resilience of the clinical supervisor in the face of shortcomings, deficiencies and criticisms in the educational environment. "During this time, I witnessed a professor clashing with a student. In many places, complaints were lodged inside the university or even in the judiciary. I did not expect that student, but I was expecting more sobriety and better patience from the professor," said one participant(P:6).
3. Ethical model
The clinical supervisor in the clinical setting should be a role model for other students. Its sub-categories are "career commitment ", “social commitment ".
3.1 Career Commitment
It refers to being a moral role model and a good reputation. One of the participants said, "The first day we entered the ward, the teacher came earlier than everyone else. All the students gathered around the instructor. He was a stylish professor. After a short introduction, the instructor said… listen …. This is a holy place, the patient's body is holy. That he/she allows us to examine his body and learn something, he has been very kind to us. Don't say it smells bad! …. doric. I did not expect him to say such things (P: 5).
3.2 Social Commitment
It refers to the clinical supervisor's sense of responsibility to the organization, the community, the patient and the students.” Our teacher used to bring us together every week and said that God has given us the opportunity to serve human beings. Seize this opportunity. Do not miss a moment of serving the people”, said one participant. (P: 14)