Employee wellbeing has been impacted by the recent global pandemic, typically resulting from increased levels of enforced home-working. This study set out to examine the impact of age, gender, dependants, mental health status and work status on employee wellbeing under enforced home-working conditions, as well as the influence of work-related factors such as work-life conflict, quality of leadership and social support from supervisors and colleagues.
The findings suggest that detrimental wellbeing impacts of enforced home-working are most acutely experienced by those with existing mental health conditions, regardless of age, gender, or work status, and that home-working and having to work regular overtime strongly exacerbate issues of poor sleep, stress, and depression in those who are suffering with mental health issues. In healthy individuals, both age and gender appear to play moderating roles in feelings of stress and depression at times of enforced home-working, with women and younger age groups generally faring worse than others.
Working pattern and place (‘work status’) has emerged, alongside the presence of a mental health condition, as a key factor in determining wellbeing impacts of enforced home-working, with place and pattern of work having a greater impact on women. Those working at home full- or part-time reported significantly higher levels of stress and depression than those who continued to work in their usual place during lockdown, indicating that abrupt disruption to routine and unfamiliarity of working practices and environment, potentially coupled with job insecurity and concerns about the pandemic in general, has a broadly negative effect on emotional wellbeing.
Quality of leadership and social support from colleagues also play key roles in moderating wellbeing outcomes, with leadership quality particularly influential in mental health outcomes for younger age groups. Poor organisational leadership and the requirement to work after hours are known to be significantly associated with occupational stress, anxiety, and depression (36, 37) and for those with mental health issues these factors appear amplified; indeed, where regular overtime is not required, the positive impact on depressive symptoms in this cohort is considerable. Where leadership quality was rated highly in the present study, it had a positive impact by reducing stress and depressive symptoms in those working at home full-time with a diagnosed mental health condition. This reinforces the critical role organisational leaders play in mitigating any damaging effects of home-working in those suffering poor mental health, and thus should be a priority for organisations.
Distinctions should be drawn between diagnosed mental health conditions, and poor emotional wellbeing resulting in depressive symptoms and stress. Any individual may suffer altered mood states (‘affective wellbeing’) on a short-, medium- or long-term basis which are experienced as depressive symptoms, stress, and poor sleep, as has been the case for much of the global population during the Covid-19 pandemic (38). In the UK, around 1 in 5 adults reported feeling of depression in early 2021 – over double pre-pandemic levels (39). In the present study, leadership quality impacted across several healthy groups and influenced the extent to which employees experienced stress, depressive symptoms and trouble sleeping. For example, leadership quality strongly influenced experience of depressive symptoms in employees aged 45+, with those experiencing ‘very high’ leadership quality suffering virtually no depressive symptoms at all, compared to those who were not. This evidence suggests that the most important protective factors against stress and depressive symptoms were not having an existing mental health condition and high quality of leadership, the latter of which may act, for example, as a buffer against the stresses of a technology-focused work environment or lack of work resources (40).
The role of gender and work status on mental health
Women’s psychological health appears to have been deeply affected by the pandemic (41). Women have suffered significant and clinically relevant declines in mental wellbeing (38) alongside generally higher levels of health anxiety (42). Evidence from this study shows that women suffered higher levels of stress, burnout, somatic stress, sleep trouble and depressive symptoms than their male counterparts during lockdown, particularly when home-working on a part-time basis, while men reported higher levels of work-life conflict.
As many organisations consider a move to permanent remote-working or ‘hybrid’ working models in the wake of the pandemic, they must be appropriately sensitive to the mental health challenges this may bring about for working women. Approximately 70% of the British national part-time workforce are women (some 5.67 million women in Q1 2021) (43) and the choice of many women to work part-time appears to be connected to childcare responsibilities (44). Though much has changed in the past half century, gender double-standards persist. Childcare and housework responsibilities remain predominantly within the remit of the mother (in households with children), with women in part-time work spending more time on house-work and childcare than those in full-time work (45). Women working from home during lockdown with no access to supportive childcare are especially exhausted (41). It is feasible that long periods of involuntary part-time home-working, such as that which could be imposed via a ‘hybrid’ model, could results in increased poor health outcomes for women as they struggle to balance domestic and professional responsibilities.
The impacts of enforced (often abrupt) new working patterns and practices appear to be equally felt by men. Working parents in general have higher levels of stress (46) and work-life conflict (47), and this study found that overall stress was significantly higher for individuals of either gender with two dependants (compared to 0,1, or 3 + dependants), although no impacts on depressive symptoms were found. Therefore, while women report more negative psychosomatic wellbeing effects, men appear to experience the greatest disruption under lockdown, reporting the highest levels of work-life conflict while home-working – which was itself observed to have a strong positive relationship with stress – and the highest levels of stress and burnout whilst continuing to work in their usual place. Work-life conflict is associated with working overtime through lack of ‘psychological detachment’ from work, and pressure to prioritise work over personal life by managers further exacerbates work-life conflict (48), so in the absence of physical or temporal boundaries between work and home life, how effective an individual is at managing their transition between work and non-work activity whilst home-working may strongly influence the level of work-life conflict they experience (49). The presence of dependants at home and age of dependants will further influence stress-related issues (47), and future research should examine gender differences and strategies to manage work-life boundaries.
The influence of age and work status on mental health
For young adults in the UK, experience of depressive symptoms more than doubled during the pandemic, with 29% of those aged 16–39 reporting symptoms in early 2021 (39). The reasons underpinning this wave of poor mental health are complex, but loneliness, work uncertainty, and financial insecurity are all indicated as factors that have amplified feelings of depression and sadness in young people during the pandemic (50–52).
For individuals without diagnosed mental health conditions, age emerges in this study as the key variable in determining level of depression and stress during periods of enforced home-working, with symptoms of both decreasing with age. After controlling for quality of leadership, differences between age groups became more pronounced and a downward trend by age was observed – particularly for somatic and cognitive stress. With poor ‘cognitive wellbeing’ (4) comes lack of concentration, weariness, and burnout (53), yet a simple change in schedule may decrease the likelihood of job stress by 20% and increase job satisfaction (54) providing further evidence of the importance of competent and ‘health promoting’ leadership to maintain both positive wellbeing (55) and work engagement.
Professional isolation and lack of contact and communication with colleagues will negatively affect mental wellbeing in times of home-working during a crisis (56, 57). In this study, those under 35 without a pre-existing mental health condition who had low levels of support from supervisors (and no control over breaks) were found to have the highest levels of depressive symptoms, while those aged over 45 who rated leadership quality highly were the least depressed group in this study. While older age groups may be suffering less, they appear more willing to seek help and support with serious illness than their younger counterparts (58), which may make identification of arising issues more difficult. These findings further emphasize the importance of factors such as autonomy and relationships associated with the ‘social’ and ‘professional’ dimensions of wellbeing (4), and directs organisations to encourage employees to develop regular, meaningful social contact with peers and supervisors; but equally be supported to psychologically detach from work and draw firm boundaries between their work and domestic domains.
Implications for practice
There is a need to adapt approaches to leadership (and its training) that embrace the differences between home-working and traditional office-based environments and the challenges of ‘virtual’ leadership. It does not seem viable to rely on typical approaches to leadership and management that do not have currency and flexibility in the future work context. Organisations must invest in manager training and adopt a style of virtual leadership that is supportive and empowering (not intrusive or exploitative) alongside clear referral pathways for those needing more professional mental health support. This also raises the opportunity of increasing managers awareness of wellbeing in the workplace, its impact, and strategies for alleviating ill-health and enhancing wellbeing.
Limitations and future research
Working practices, especially for office-based individuals, are forever-changed. There is a need for research to consider the unique and varied contexts within which employees now work and to apply a range of quantitative and qualitative methods to understand both the ‘what’ and ‘why’ of home-working and its impact on individuals using validated tools (59). The authors of this study support previous researchers in this field, such as Charalampous et al. (60), that have called on their counterparts to adopt a multi-dimensional approach when assessing wellbeing at work. This study has attempted to meet the challenges of the ‘new world of work’ that is evolving in the wake of the Covid-19 pandemic, considering not only physical health, but also the mental, professional, social, and cognitive wellbeing of employees. This study is limited by both sample size and the homogenous geographical location of participants; future research must consider the mediators and moderators of employee wellbeing across larger and geographically diverse groups and provide frameworks for organisations to monitor and evaluate the effect of the workplace, be that office-based, or a blend of both.