All the criticalities analized were faced as follows.
1. Pavilions structured Hospital
The complex reality of our University Hospital is structured in 30 pavilions (1680 beds with 857 physicians, of which 222 with University contracts, and 58 Radiologists) and routinely needs regular assessments of workflows which result from increases or decreases of the number and type of required radiological examination (about 335.000 radiological studies per year).
Demand-side responses are often required, with rearrangements of beds and wards with their relocation.
Radiology department itself is also composed of several sections (Cardio-thoracic, Specialized, Emergency, Pediatric, Senology, Interventional), which merged in a single operative unit to optimize and rationalize available human resources.
The complexity of a pavilion structure brings logistical and organizing issues, first of all patients transport and personnel movement.
1.1 Personnel movement
In a context of increased risks in transporting patients and increased biohazard the RIS-PACS system played a fundamental role enabling Radiologists, always respecting ISTISAN (Istituto Superiore di Sanità) 10/44 ministerial guidelines on teleradiology, to work simultaneously on exams from patients in different pavilions.
In this way conventional radiographs and non-enhanced CT scan could be dealt with in less time without physically moving to other buildings and with less stress for the medical personnel, often enduring long work shifts.
1.2 Patient transport
In the first stages of the pandemic patients were transported between buildings with ambulances, sanitized after each transfer.
With the exponential growth of cases however, it became evident that, to avoid delays in the management of the patients flow due to the inevitable time of disinfection of the vehicles, and to limit the number of transports -source of potential risk for patients and exposure for health workers- it would have been necessary to set up at least two pavilions dedicated to the emergency: the first already equipped with a computed tomography and X-ray machine and a second one, normally used as Emergency Room, Emergency Medicine and Surgery and Internal Medicine. In these buildings it would have been possible and convenient to perform X-ray, computed tomography scans and ultrasound on known or suspect COVID-19 patients, coming from the Emergency Room, from COVID-19 wards or from the intensive care unit.
2. Biohazard management
The diagnostic and clinical activities which take place in hospitals and health facilities pose a very high risk of infection to the health workers.
In our radiological department we promptly developed the following measures which aimed to minimize the biological hazard. Our main objective has been the confinement of the infected patients in order to protect both the patients accessing the ER, and the health care operators, which represent the most precious asset in facing a pandemic.
2.1: The first step in containing the biological hazard has been the establishment of dedicated departments and pavilions. As recently stated by the literature [16, 17, 18] this precaution, together with the creation of different paths for infected or suspected positive patients, is essential for the decrease of the potential biological hazard.
Our hospital, following the evolution of the epidemic and according to the Emilia-Romagna regional directives, with an extraordinary plan, and in close coordination with the Bologna USL Agency, has implemented the Intensive Care Units services and converted the regular hospital departments into dedicated COVID-19 departments.
As aforementioned, we provided to identify and set up a small radiological department (equipped with an X-ray machine and a Computed Tomography) into the pavilion dedicated to the confirmed or suspected COVID-19 patients incoming from the ER.
With the progression of the epidemic and the resulting increase of the cases, it became necessary to identify into the ER pavilion a further structure dedicated to host confirmed COVID-19 and suspected COVID-19 departments.
2.2: The institution of different accessing paths to the ER: In the attempt of reducing as much as possible the contact between suspected COVID-19 patients and regular ER patients, since march 18th 2020, the ER has also been divided into two different areas, each one dedicated to a first evaluation of the patient and its proper diagnostic-therapeutic path. During the first part of the pandemic, where the majority of patients that were accessing the ER were suspected COVID-19 patients, they were handled into the main area of the ER which is the High-Intensity Area and the Temporary Observation Area (Purple Track). Meanwhile, the non-COVID-19 patients were handled into a smaller area of the ER, which is the Low-Intensity Area and the Orthopedic Area which has been reconverted to handle the red/yellow codes (Orange Track) (Figure 4).
During the second part of the pandemic instead, when the number of regular ER (non-COVID-19) patients was much higher compared to the number of suspected COVID-19 patients, the two areas were inverted.
The division of the patients as has been described and the decrease of the contacts between the two categories of patients has been possible also thanks to a PRE-TRIAGE tent placed in front of the main access to the ER pavilion, in which the patient was instructed to sanitize his/her hands with hydro-alcoholic gel, to wear a surgical mask, to undergo body temperature detection and had to answer a questionnaire that would assess his/her risk of being positive to COVID-19. After this first “pre-triage” the patient was then designated to the Purple or Orange Track. This very same division between the two kinds of patients has also been carried out to all those ones who were taken to the ER by ambulance, which underwent “PRE-TRIAGE” already on board of the vehicle, and subsequently were designated to one of the two paths. The ER health care personnel has also been reorganized and implemented so that the two different teams of the two tracks were separated as well. Furthermore, during a two-months period (April the 2nd until June the 5th) was also working the so called “infectious disease fast-track”. This was a dedicated path for patients with suspected COVID-19 disease, a breath frequency < 18/min and SpO2 > 95%. The patients could undergo a triage through either direct access or after their family doctor had reserved them a visit in the ER. This fast-track included an electrocardiogram, a blood gas analysis and a “sit to stand” test, followed by a visit from an ER doctor which would also perform a lung ultrasound. After this whole set of exams, the infectious disease specialist would decide whether to dismiss or to admit the patient.
2.3 All the CT machines of the hospital have been divided into “dirty” and “clean”, in order to minimize the contact between infected and non-infected patients and to reduce the number of required disinfections. At first, with the need of 3 to 5 chest-CT exams per day, we established a dedicated CT machine situated in the dedicated COVID-19 pavilion. As the epidemic progressed though, and the number of positive or suspected positive patients coming from the ER pavilion to the COVID-19 pavilion to undergo a CT scan kept growing, the time required to sanitize the ambulances became impossible to sustain. It must also be taken into account that the technical time needed to perform a scan was increasing due to the distancing between patients and the disinfection and ventilation of the CT-machine room. The importance to ventilate a confined environment such as the CT room has been shown in the literature [19], since it has been proven that the virus expired by infected individuals can be dispersed through the airflows that happen into a small and closed environment even without procedures that generate aerosol particles. With a further progression of the epidemic has then been established a second CT-machine dedicated to the COVID-19 patients at the first floor of the ER pavilion (reducing the need of transportation for the suspect patients), while the dedicated ER-CT machine has been kept for the regular ER activities for other emergencies. It has also been assigned a dedicated Radiologist who had to report exclusively the exams of COVID-19 patients that were executed during the night, while another Radiologist was instead working in the regular night shift in the ER. We also took into account some special occurrences, such as:
- for those patients suspected of having COVID-19 who were in a life-threatening condition, the regular ER CT machine has been used, since it was the closest and fastest available machine, and was later sanitized.
- in the rare necessity of urgent need for a CT scan for both infected and non-infected patients, the first ones were scanned in a batch, and accurate disinfection of the equipment and room followed.
- whenever a regular ER patient would have a CT scan suspect or positive for COVID-19 disease, the CT machine and its room were sanitized, even before the results of the RT-PCR.
2.4 Frequent and specific sanitation procedures
Sanitization consists of all the procedures intended to sanitize certain environments and equipment through cleaning and disinfection. The cleaning’s aim is to remove all the dust, dirty material or grime from all the surfaces, objects and different environments. Disinfection instead includes all the procedures aiming to kill or inactivate pathogenic microorganisms.
It has been shown by a number of studies about other coronaviruses that this family of viruses is more stable in confined environments compared to other viruses with envelope [20]. It is then fundamental to take all the necessary precautions to prevent a further spread of the virus with prompt and specific disinfection procedures of the surfaces and environments.
The SARS-COV-2 virus is susceptible to the most commonly used disinfectant substances, which inactivate it with rapid effect. Ethyl alcohol-based disinfectant with a dilution of at least 70%, or hydroxide peroxide disinfectant with a dilution of at least 0,5% and sodium hypochlorite disinfectant with a dilution of at least 0,1% have been found effective [21]. Overall, SARS-COV-2 is stable in a stable environment, but is also highly susceptible to the standard disinfecting procedures [22], therefore it is possible to utilize all the products indicated by the standard ISO EN 14476. On the other hand, it hasn’t been shown to date any effectiveness in the disinfecting power of ozone on surfaces contaminated by SARS-CoV-2. In the health sector, the disinfection and decontamination procedures and a proper hand washing are key elements to reduce the risk of indirect contamination. At first, the cleaning process of all the radiological equipment was assigned to the usual cleaning team. To avoid excessive delays though, during the peak of the pandemic, this task has been assigned to the radiology personnel after every single exam on a suspected or positive COVID-19 patient. As disinfectants, we tried to use mostly non-corrosive substances to avoid any damage to the equipment, being especially aware of possible corrosion of the machines or electrical damages if any substance would have leaked inside the machines. For this reason, when possible, the radiological equipment was shut down before the disinfection procedures. Cleaning of the environments (floors, windows, chairs and so on) has been taking place at intervals of 5 to 6 hours as suggested by the WHO [21], or more often if specifically asked by the medical personnel. The single-use devices utilized in disinfection procedures have always been disposed of into proper “high biological risk trash cans” to be then stored as highly infective and dangerous material. Furthermore, we also proceeded to ventilate all the environments before and after the cleaning procedures. In our experience, we did not utilize any UV or ozone devices, because of not proven effectiveness.
2.5 The establishment of checkpoints at the main entrance of the pavilions with the highest number of accesses, where people were briefly interviewed about any possible COVID-19 symptom. At the entrance of all the pavilions was imposed to wear a face mask and to sanitize the visitor’s hands with hydroalcoholic gel. The surgical mask worn by COVID-19 infected patients prevents the emission of droplets reducing in a substantial way the risk of infection during interpersonal contact [23].
2.6 Serological tests for all the hospital employees All the hospital employees underwent at least two serological tests 6 weeks apart in search for IgG and IgM. This occurred with two aims: firstly for an epidemiological screening, secondarily to diagnose possible asymptomatic or mild infections, so that we could prevent a further spread of the disease. In case of a IgM positivity the employee quickly underwent a PCR test for confirmation. In case of suspected symptoms during the pandemic, the employees were quickly submitted to a PCR test and, if needed, a chest X-ray or a chest-CT scan.
3. Shortage of personnel
In order to face such a massive and unpredictable amount of patients who required imaging exams new Medical Doctors and Radiology Technicians were recruited for a 6 months term, an opportunity which regarded both Radiologists and residents in Radiology from the fourth and third (last and penultimate) year of residency.
4. Shortage or temporary inadequacy of personal protective equipment
At the beginning of the epidemic we also had to face a severe shortage of Personal Protective Equipment (PPE), especially FFP2 and FFP3 masks, protective glasses and goggles, coats, shirts, caps and overshoes. As it has emerged by a recent investigation, we shared this experience with the majority of the other radiologists of the country, especially with those in the southern part [24]. Also the task of surveillance for the safety of the hospital personnel has been very challenging, especially due to the high variety of symptoms of the COVID-19 infection and a large amount of asymptomatic and mildly symptomatic patients. Nevertheless, the personnel has faced the pandemic with the awareness of a high personal-risk, but they did so for the safety of their own community, and with a great sense of responsibility.