In this section, we have made a deep approach to the research target: studying violence against LGBTQI + groups at HEI’s. On the one hand, we have analysed the results that do not contribute to overcoming the problem of violence based in sexual orientation, gender identity or expression, also called exclusionary. On the other hand, we have analysed those contributions that have an influence in transforming and overcoming the targeted violence at HEI’s, also called: transformative. All of the presented results belong to the research tools and research participants already mentioned fieldwork subsection (Table 1 - Fieldwork distribution)
Violence’s normalization and internalization
Firstly, findings on violence against LGBTQI + groups at university have shown that the normalization of discriminatory comments, normalization and internalization of LGBTQI-phobia are the most present consequences of the violence at HEI’s. These results make evidence the need to promote measures of awareness-raising to promote respect to diversity. Under this category, we highlight the normalization on violence in the daily discourses at universities as a consequence of the constant violence against LGBTQI + people. The normalization of violence is funded on naturalizing discriminatory comments towards LGBTQI + groups, which can happen even within classrooms as stated by a professor in an interview:
Then inside the class, let me think... at the break and when we leave and so on, I’ve seen someone say to another "hey fagot, you didn't get the work done today!" maybe they did it and, I don't know, I have it so incorporated that I don’t pay attention to it either.
In this sense, students have also shared in everyday life stories experiences that prove the naturalization of discriminatory discourses towards LGBTQI + groups, as stated by the following student in a communicative daily life story:
Well, I don’t know, if in class or between classes, we are talking or they are talking, so in a group, and they want to refer to a boy as being a freak or weaker than the rest they refer to him as a fagot.
The LGBTQI + students’participant in the research have claimed the consequences of the normalization of the violence. Following their discourse, they have found that reproduction of homo and lesbo-phobic comments and the self-internalization of the violence are results of having received a LGBTQI-phobic socialization. As one of the states in a communicative daily life story:
Many times, I think they overlook these comments because we are used to them. For me what happens to me is like, if one day I hear someone say butch or something, it's not hard for me to pass but I guess I would think that he’s an asshole, you know? But then I would think that, he’s silly and that's it and I wouldn't take it as something personal, but as something more social that looks normal.
Transgender vulnerability in the conflict
Research have shown that transgender people are the most probable to have difficulties and more probabilities to suffer violence or discrimination at HEI’s (4–6). This form of vulnerability in the university context is even more disturbing when the results show the complexity and accumulation of forms of violence that only transgender studies suffer. There can be specific circumstances and milestones that transgender students live, such as the social transition and the bodily changes, elements that can make their educational process at university even harder when belonging to the LGBTQI + community. As a transgender student state in a communicative daily life story:
Then I made the transition and it's like that, with the medication and that I was like super confused with many things, I was relocating mental issues, because in the end I didn't know many things either, because the medication numbed me and I don't know. Of course, I did notice suspicion and misunderstanding and a feeling of being something weird, disgust, by some colleagues and I realized it but well, as I’m saying I tried to ignore it because I have enough problems.
The exclusionary discourses, looks and refusal perception is clear in the voiced of the interviewed people, making evidence the need of promoting measures of sensibilization that advocate the respect to diversity and differences. In this sense, it is especially relevant the need of intervention and respect towards the transgender groups, as it has been shown in the interviews’ fragments.
Unfamiliarity of institutional mechanisms and interventions
Secondly, findings on university politics and measures have pointed at the lack of actions, university politics and measures to fight violence and, at the same time, the disregard of professors and staff on mechanisms to prevent and intervene in cases of LGBTQI-phobia. As well, the lack of cases of violence due to sexual orientation, gender identity or expression at equality office indicates the complexity of this form of violence and the possible ignorance about violence based on the grounds of sexual orientation, gender identity and gender expression by officials at universities. It is relevant the fact that some Heads of University Equality Offices claim not to have received complaints regarding violence based on sexual orientation, gender identity or expression, as one of them shared in an interview:
The truth is that no. I have not dealt with any cases at the observatory, no petitions or expositions have been received of violence based on gender identity or sexual orientation. We haven’t realized. it. For me, it hasn’t come directly to me as a teacher or as a college. It hasn’t reach me. I know it’s a college reality, but the truth is I can’t say it’s a reality for me because I haven’t seen it.
The figure ‘0’ of cases at university of violence based on sexual orientation, gender identity or expression at universities could be explained by the lack of mechanisms and abilities by university professors and staff to identify and detect the violence (6, 36, 37). As well, it could also be justified by the attempts to generate safe and friendly spaces for the LGBTQI + community to make easier the process of filing a complaint of LGBTQI-phobia as it proves the communicative daily life stories with trans students:
I think that a trans person should not go through an equality unit to request a name change, right? But I think that this could already be done in a much easier process of administrative access, that is, how you do your... You fill out your application for the first time, that is, in that database, what if there were what is called a chosen name?
The lack of knowledge from university professors, staff and officials about measures, resources and heads of reference in cases of LGBTQI-phobia has been stated in the interviews as a constant reality as commented by a university staff in an interview: “I’m not responsible. I don’t know if within the management team there is someone in charge of this politics in case there is a problem.”.
We have identified other indicators apart from ignorance which could response to the lack of support network for victims of LGBTQI-phobic violence within HEI’s. Many university politics and educational protocols for the prevention and intervention in cases of violence based on sexual orientation, gender identity or expression have been developed in the last years from Equality Units and Commissions and other spaces towards equality and against discrimination at HEI’s. The ignorance on the international scientific evidences on these politics carries a limitation in the struggle against the violence towards the LGBTQI + community. This is due to the lack of knowledge and training on the measures and the roots of LGBTQI-phobia for the implementation. In order to understand the notions on institutional measures to intervene in conflicts based on sexual orientation, gender identity or expression, we can see a university professor’s discourse in which they present their thoughts on the transgender name-change process as it follows a fragment of an interview:
The doubt that I was holding is the legal part. Without a doubt the university has to support immediately and if it’s necessary to change, it changes [referring to name], if you have special needs, it has to be attended, they have to be listened and we have to see what can be done, of course. What confuses me a little is the legal issue. (…) To the official lists, they appear with the birth name, but they can be changed and it seems viable, and they are comparable because at the end, that’s the name that you identify with. “I do not identify with Antonio José... I identify with Toni.” And it seems very comparable. If this person wants to change the name of Maria to Pere because he identifies as Peter, so Peter and that’s it. What I find most complicated is at a more internal level, for example in the records, that you have the name changed because there would probably be a conflict of legal identity.
In this sense, students agree in recognizing that ignorance complicates the process identification and support in particular situations of LGBTQI-phobia at universities. For that reason, training and sensibilization on LGBTQI + issues are considered very necessary towards turning all university members into agents of change, being or not part of the LGBTQI + community, as a student point out in a communicative daily life story:
I think so, I have not experienced these situations, and I don’t know these types of situations. I'm sure it happened. I think that it should be known both for those who do not know it and for those who suffer it or have seen it, to know that they are not alone that someone is aware of the issue and that they take measures against these situations and that there are those points of help. There are also people who do not want to come out of the closet and they may have problems but they will not ask for help because they have not yet come out of the closet so it would be good for them to know that there are actions that can help them without anyone knowing anything and keeping their secret. It is an option for those people to have help.
University as a safe space
Secondly, on the variable LGBTQI + actions against violence findings point at the existence of three protective factors that lead to overcoming violence and discrimination: HEI’s perceived as safer spaces than others, compromise and predisposition of professors to prevent and intervene in cases of violence successfully and university protocols and measures of intervention including all university community. This is due to the role of Equality Units, their familiarity, respect and openness has an important effect in the prevention and intervention of cases LGBTQI-phobia. We have identified that HEI’s offer a very wide window of possibilities for intervention, acceptance and respect in comparison with other spaces, as a head of an Equality Office comments in an interview:
Sexual diversity is more comfortable at university than in other places and that’s why I also think it’s sometimes easier to make more demands within university, right? Because as there is this freedom or this friendly climate, right? Friendly to make claims, to make demands for improvement, so it’s easy to get it and therefore I think that precisely freedom encourages more freedom of expression, right? And more diversity.
Another protective factor within HEI’s towards LGBTQI + victims and for the transformation of the violence and discrimination is related to the compromise of professors to prevent and intervene. The alliance between students and professors is especially valuable when having the support of a more powerful group in terms of decision and action within the educational institution. This particular support can be offer for different reasons, firstly for the training, sensitivity and activism in terms of rights by professors. Following the case of a professor, they make explicit in an interview the importance and urgency of intervening in order to transform and stop the conflict:
Just having a victim is enough to talk about it and explain that these things are happening, anonymously. If not, we have to orient ourselves differently, lead it in a way that if things happen socially, we try not to let them happen here. Obviously, they shouldn’t take place anywhere. We protect the space; I think we have to find a balance in that so as not to create an alarm.
The compromise to intervene in cases of violence based on sexual orientation, gender identity or expression has been expressed in different forms in the discourses of LGBTQI + professors. The following case goes further, apart from being openly compromised with LGBTQI + issues, they pose that this social conflict as an objective of their own teaching praxis. Then, we can see how it generates a safer space in their classrooms, when making sexual and gender diversity an issue in their own lectures as they shared in an interview:
No! Not in class, maybe that's because as we criticize it and make people think and everything, they are politically correct... let them see their experiences based on that and think how they act... Of course, in class I guess that they are aware that it would not look very good to do it so we are working on the issue of them not doing it in their own environments.
When breaking the silence on the issue of LGBTQI-phobia and the topic becomes a recurring theme in classrooms, students becomes active upstanders to pose themselves and intervene when facing cases of violence (38). In this sense, another professor highlighted in the interview the need of breaking the silence and generate mechanisms to make possible that people dare to complain:
It may also be that things are happening and we don’t know it because there aren’t protocols, so this is also a way to encourage people who are going through things to report it. Because violence is always hidden actions. If this is given them a little encouragement to report and explain what is happening, even if the violence is not physical, that is verbal, that is behavioural, exclusionary...
Receptiveness and alliances’ value
Thirdly, on the variable university politics and measures we have identified evidences of the openness towards sexual and gender diversity by university professors, having into account the need of prevention and intervention devices and measures of high quality in order to transform the reality. This is the case of protocols and measures of intervention generated by Equality Units at HEI’s who have been interviewed. They highlight the quality and connection with the reality of LGBTQI + groups of their regulations and intervention measures in their own Units. This is due to the success of negotiation processes between HEI’s and Equality Units, thanks to the sanctions in the case of not implementation and the inclusion of gender identity and sexual orientation perspectives in the regulations. As one of the Head of an Equality Office comments in an interview:
We have a regulation for the prevention of gender violence. The difference between regulation and protocol is that all other universities have protocols, ours has sanctions. The others do not have it typed. We in our regulations which is one of the first to be done, but which had two years of negotiation with the University, is a comprehensive regulation because it covers the entire university community (officials, staff, professors, students) and it is also a regulation that has and entails fails and penalties that many of the university protocols do not have. Then what we have done is the adaptation of it, when we already made the regulation, we put for example everything that was harassment due to sex and sexual orientation, we added all the sexual orientation tag.
The interviewees have shown willingness to learn the measures and implement them in the Catalan University contexts, even though if they have not received any training in LGBTQI + issues. The following fragment refers to a university professor’s interview referring to the measures of trans-inclusion at their institution:
Of course, as the number does not change, so there is no problem and everything is linked to the ID number and instead you can change the name. I think it’s ok, if there is a real need for it and it is a request from individuals or the community itself, I do not see it difficult and do not see a problem. I think it would bother me to call this person by the name with which they do not feel identified. If they tell me to change the name, I tell them that way, because otherwise there is not an effective dialogue, so I think that if possible, I think it’s perfect and go ahead.
Predisposition and interest by professors have appeared in the qualitative fieldwork together with the claim of need of scientific evidences as well as inclusion of voices of the own community and of experts in the field. Then they could advise and orientate regarding measures and politics at HEI’s. A university professor claimed it during the interview as it follows:
Totally, but I think that the experts here are somehow the ones who have to take the lead because I do not consider myself an expert on the subject, I am a total ignorant, because I find it hard to find the right words to talk about this community, if we are referring to differentiated groups. Mm, I feel I can talk about certain things, but when I think about it, I think that maybe I had not realized it. Normality doesn't affect me, but there can be people who do and then if the needs exist and the university has the measures to order them, not to control them, it’s supposed to be ordered, to make it feel normal, so that it feels part of normality, then I would be happy to go to the necessary training because for me it is also an exciting topic, not morbid, but to know. Because it is becoming more and more visible.
In the same way that this professor commented, another student also claimed the need of measures and politics to with have some support in case of suffering violence based on sexual orientation, gender identity or expression. The following statement is a fragment of a student’s communicative daily life story, reflecting clearly on the need of feeling institutional protection in order to feel integrated at University:
That people feel safer, better, that they have a real moral and psychological support because until now, they are not considering themselves part of anywhere. Having such a policy would help us a lot to feel that we are part of something and that we are considered part of something because of course, we are having these LGTB-phobic behaviours and they have to be counteracted with something, right?